Amethyste
Ideal_Rock
- Joined
- Jul 7, 2003
- Messages
- 2,201
Last night, I decided to let go of a client. She was the most difficult person to please and to "endure". When I think about it, I really do not know how I did "tough" her out for the last 7 years. I like a challenge, but her person and ways were really starting to actually hurt my feelings. She basically thought of herself and herself only. She knows that I work 2 jobs, and my husband works night. So the only time we can actually be together is on Saturday afternoons and Sundays. She is retired, but fills her life to the max so that she would requests to come late Saturday afternoons or would ask me if I'd make an exception and do her nails on Sundays. I put my foot down and told her that I cannot do that, I hope she'd understand that i work a lot and having 1 1/2 day off a week with my husband is REALLY important. She would say she does, but then a month later after many cancelled appointments she'd ask again for late Saturdays and Sundays.
She has a hard time to be alert at night and to atcually pay attention - but do rise up early - so to help her situation, I offered her at 6:45am apt before I'd go in my first job. She made the apts fine for a little while but then would forget and not come. She has other people in the home, so calling her when she is late wasn't an option not wanting to wake up other people. So I would just stay there, doing nothing other than wait for her. It was just a unpleasant situation to be stuck into cause I started to realise that if she couldn't make this early appointment, I was pretty much out of options for her, unfortunately. The thing is, she doesn't want to communicate on the phone - she does everything by email. When I'd send her message notifying her that she had missed her early appointment, she would reply " What can I say ?! - I was up and doing things here... time has just gone by! " How about you could have just kindly said " I am really sorry Amethyste, I was up and got caught up at home doing things and missed my appointment ".
Then, last night - i got this email from her ( that is how it was formatted and actually communicates through words -:
"Amethyste - see you on Wednesday 6:45am.
Since I worry about being able to keep the early hour apts, I talked with Stephanie at Salon (XXX). She charges $35, but will do my nails for $30. She said to allow a half hour to do the job (possibly she said a little longer). And she removes previous polish
by soaking my nails in remover.
So now I know how good I’ve got it with you...except for the time. No one I know touches your work.
Still, I have to do some thinking about my ability to get to you regularly. "
She already talked about going to the nail tech that works at the same place where she gets her hair done. She told her I charged $35, so to gain her business, she lowered her price to $30 for her. What bothers me the most if that she already secured another place to go while saying that she has it nice with me other than the time i am available. I know it's life and should get over it, but she almost displays some sort of passive agressiveness type of behavior that I do not appreciate.
My husband and I purchased a home and moved 4 miles away from my previous place - now making her commute 8 miles one way to my new location. After I moved, and she came 2 times to my new place, she wrote me a letter telling me I was now really far from her and is afraid that she will be not be able to come to me now. What I do not understand is that she is already traveling 7.5 miles to the other salon, and that doesn't seem to be an issue...What I think the real issue is, is that I live .65 miles down a dirt road, and doesn't want her range rover getting dirty
(all the residents on this road pay $300 annually to have this road maintained and cleaned off in the winter. They really do a great job and there is no potholes - just smooth gravel and is pretty straight forward, no insane twist/turns nor up or down.)
I am also seeing a decline in clients over the last year - some have moved away, I have lost 2 ( they died
), and I let go of one because she never seemed to be able keep her appointments ( showing up at the wrong time or the wrong day! ). I do not live in a busy area - and never had to advertise to get clients in the last 7+ years. Most of mine have been referred to me from word of mouth. But now, with the purchase of my home, I sort of relied on this extra income to fund house projects...
I really do not know where to start when it comes to advertising. I do nails in my home and feel vulnerable to "new" people coming to me. I'd probably meet them on Saturdays when my hubby is home so I feel a little more at ease...
Boy... This sucks
She has a hard time to be alert at night and to atcually pay attention - but do rise up early - so to help her situation, I offered her at 6:45am apt before I'd go in my first job. She made the apts fine for a little while but then would forget and not come. She has other people in the home, so calling her when she is late wasn't an option not wanting to wake up other people. So I would just stay there, doing nothing other than wait for her. It was just a unpleasant situation to be stuck into cause I started to realise that if she couldn't make this early appointment, I was pretty much out of options for her, unfortunately. The thing is, she doesn't want to communicate on the phone - she does everything by email. When I'd send her message notifying her that she had missed her early appointment, she would reply " What can I say ?! - I was up and doing things here... time has just gone by! " How about you could have just kindly said " I am really sorry Amethyste, I was up and got caught up at home doing things and missed my appointment ".
Then, last night - i got this email from her ( that is how it was formatted and actually communicates through words -:
"Amethyste - see you on Wednesday 6:45am.
Since I worry about being able to keep the early hour apts, I talked with Stephanie at Salon (XXX). She charges $35, but will do my nails for $30. She said to allow a half hour to do the job (possibly she said a little longer). And she removes previous polish
by soaking my nails in remover.
So now I know how good I’ve got it with you...except for the time. No one I know touches your work.
Still, I have to do some thinking about my ability to get to you regularly. "
She already talked about going to the nail tech that works at the same place where she gets her hair done. She told her I charged $35, so to gain her business, she lowered her price to $30 for her. What bothers me the most if that she already secured another place to go while saying that she has it nice with me other than the time i am available. I know it's life and should get over it, but she almost displays some sort of passive agressiveness type of behavior that I do not appreciate.
My husband and I purchased a home and moved 4 miles away from my previous place - now making her commute 8 miles one way to my new location. After I moved, and she came 2 times to my new place, she wrote me a letter telling me I was now really far from her and is afraid that she will be not be able to come to me now. What I do not understand is that she is already traveling 7.5 miles to the other salon, and that doesn't seem to be an issue...What I think the real issue is, is that I live .65 miles down a dirt road, and doesn't want her range rover getting dirty
(all the residents on this road pay $300 annually to have this road maintained and cleaned off in the winter. They really do a great job and there is no potholes - just smooth gravel and is pretty straight forward, no insane twist/turns nor up or down.) I am also seeing a decline in clients over the last year - some have moved away, I have lost 2 ( they died
), and I let go of one because she never seemed to be able keep her appointments ( showing up at the wrong time or the wrong day! ). I do not live in a busy area - and never had to advertise to get clients in the last 7+ years. Most of mine have been referred to me from word of mouth. But now, with the purchase of my home, I sort of relied on this extra income to fund house projects...I really do not know where to start when it comes to advertising. I do nails in my home and feel vulnerable to "new" people coming to me. I'd probably meet them on Saturdays when my hubby is home so I feel a little more at ease...
Boy... This sucks
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