ame
Super_Ideal_Rock
- Joined
- Jul 7, 2004
- Messages
- 10,869
I am an avid Mint.com user and love it. Lately I have noticed a lot of financial institutions are severing relationships with the service. Discover did for a short time, and their cardholders revolted in such a way that it was extremely short-lived. My credit union did as well, and again, the members revolted and the credit union tried to install their own version of something similar, and the members again revolted. So they opened the path back up again. The latest is Nordstrom. I noticed it about 4 months ago, and when I called Nordstrom about it, they said it was a "security measure". I commented to the agent that I found that ironic since I found that Mint was far more secure than I found the Nordstrom credit site to be. Yesterday I received an email from Nordstrom with the following message:
Making me have to log in to the site to check my balance is an extra step that I don't want to take, and when I know I have a zero balance, I am inclined to keep it as such and use a card with better rewards in the store instead, one I can use on Mint.com.
I got two emails within 5 minutes, one from a rep, one from someone with a manager of credit services in her signature, both claiming to send my message up the chain for review, and that they take customer feedback very seriously.
I really hope that especially the mint feedback is heavy, and that enough people complain.
I immediately emailed customer service with the text quoted, and told them how I thought of them as the epitome of customer service, and this change knocks that down a little, especially when paired with the recent downgrades to their "rewards" program for cardholders requiring you spend even more money to earn rewards, and the disappointing selections at Anniversary of late coupled with the quality issues of some of the higher end merch in that sale....that it's changing how I feel about them and their formerly exemplary service standard.Dear Customer, Thank you for being a valued Nordstrom
> cardholder. Based on your status as a Mint.com user, we wanted to inform
> you of a recent change in our practices. Effective November 15, 2012,
> Nordstrom Bank made the decision to terminate Mint.com’s ability to access
> your account as we explore a variety of options for online financial
> management services. While Mint.com will no longer have access to your
> account, you are still able to manage your account information through
> nordstromcard.com. If you have any questions about your account, or the
> decision to terminate Mint.com’s ability to access your account, please
> contact us at the number on the back of your card. Our Customer Service
> Specialists are available 24 hours a day, 7 days a week. Please do not
> reply to this automatically generated e-mail message. Sincerely, Nordstrom
> Bank
Making me have to log in to the site to check my balance is an extra step that I don't want to take, and when I know I have a zero balance, I am inclined to keep it as such and use a card with better rewards in the store instead, one I can use on Mint.com.
I got two emails within 5 minutes, one from a rep, one from someone with a manager of credit services in her signature, both claiming to send my message up the chain for review, and that they take customer feedback very seriously.
I really hope that especially the mint feedback is heavy, and that enough people complain.