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Doctor dragged off overbooked airplane

I'm not saying it is okay, but I think the legal fine print we never bother reading (but all agree to by purchasing a ticket) allows airlines do this.

Airlines are private companies and nobody's holding a gun to your head forcing you to fly.

But yes, this is a PR nightmare.

As I've said before I LOVE that everyone is walking around with a video camera.

Have you seen the true-story video, "United Break Guitars"?
16+ million views.
IIRC this cost United over 100 million bucks in lost business and lower share price.

 
.... alleged doctor ...

Reports I've read up till now, 5 PM PST Monday April 10, have not verified his claim of being a doctor.
 
kenny said:
yes, this is a PR nightmare.

Have you seen the true-story video, "United Break Guitars"?
16+ million views.
IIRC this cost United over 100 million bucks in lost business and lower share price.
Click to expand...

I wouldn't be holding my breath on that. Just like no one holds a gun to your head to fly, it's not like you have ample choices of WHO to fly, especially if you're not near a major hub. I think the scenario below is more probable, actually.

http://www.cnbc.com/2017/04/10/unit...rmer-continental-ceo-gordon-bethune-says.html

"But for many airlines, incidents like Sunday's come as no surprise, one social media and brand expert said.

"The thing about airlines is they have a low happiness level to begin with," Andy Swan, the founder of social media monitor LikeFolio, told CNBC in an interview on Monday. Swan said he's not sure United ever "bounces back" from public relations nightmares like this — because it's really "nothing new."

This is likely the reason why United Continental's stock hardly reacted negatively to Sunday's debacle, with shares actually up about 1 percent by Monday afternoon, Swan added.

As he monitored social media sites like Facebook and Twitter to see how the public was responding to the video of a passenger being dragged, Swan said: "You see very negative reactions, lots of negative tweets about the brand. But the thing to remember is on airlines' [stock] it almost never matters."

Unless it's a real safety issue that blows up — like when the roof tore off a Southwest Airlines plane in 2011 — most companies don't see changes in consumer purchasing behavior based on these types of events, Swan told CNBC. And that's what Wall Street is concerned about — ticket sales and seats filled.

At the end of the day, bad brand image or not, many people are going to continue to buy their airline tickets based on metrics like the lowest price or the best arrival time, social media expert Swan said. It's not like Chipotle, for example, which has to fight to win back customers after its E. coli fiasco.

"Tomorrow we'll be talking about something else," Swan laughed.
"
 
When someone lays his hands on me and it is not in in self-defense, it is assault and battery. I am suing.
 
Updated how? It's the same thing.
 
soxfan said:
But it seems he paid for his seat and when they told 4 people to get off because THEY oversold and no one would, they just started pummeling people.
Click to expand...

The airline did not oversell. At the last minute they decided they "needed" to seat four of their own personnel in seats they had sold to the public, so they decided to force off four people to whom they had sold tickets. The last man, the one who refused, was Asian. Most people believe he was chosen because of his race. Apparently the airline thought he would be more compliant than some other people might be. This is alleged to be a pattern.

AGBF
 
I am surprised that the overbooked flight was allowed to board. Typically these matters are handled at the gate where they ask folks to be bumped. If no one volunteers, then boarding passes for the overbooked seats are not issued and those folks are booked on or are on standby for the next flight and may be compensated. It is usually those people who checked in later and were generated boarding passes without a seat assignment, or late arrivals from other flights that the gate staff thought they were so late that their seats were given up. Sounds like both a boarding electronic glitch (double assignment of seats) and/or problems with the gate staff.
 
In this case, they had to fly some United crew members, to another destination which is how they became overbooked.
 
I said above that the airline did not oversell. Perhaps I must add that they, therefore, did not overbook. They neither oversold nor overbooked. They decided to throw some people off the plane. None of that matters to me, however. If someone commits assault and battery on me and I live to tell about it, he will pay.

AGBF
 
Can you imagine the gall of an airline to sell someone a seat then to demand at gunpoint that he give it back because you wanted it for your own purposes after all? That is what using the police is doing: forcing the passenger out at gunpoint. And complaining that he wasn't compliant in giving up his seat! My blood is boiling.

AGBF
 
I have been following this, mainly in "The New York Times", but at times with other media. I am beyond outraged. Below is a link to one on-line source. And I included an excerpt.

http://www.dailymail.co.uk/news/art...film-moment-police-drag-man-United-plane.html

"An airport cop who body-slammed a United passenger and dragged him off an overbooked flight was put on leave today - as his bosses condemned his actions amid mounting outrage over video of the incident.

The Chicago Department of Aviation said it 'obviously' did not condone the behavior of the security officer who was filmed slamming the man into an arm rest, knocking him unconscious and dragging him away by his arms as he bled from the mouth at O'Hare.

United is facing growing anger after they selected the 69-year-old man - who claimed to be a doctor - to be bumped from the overbooked flight to Louisville to make room for its staff on Sunday night.

The airline's CEO apologized today even as new video emerged of the man, who had refused to leave the flight, bleeding heavily from the mouth and mumbling about suicide in the aftermath of his brutal treatment.

In the clip, the dazed man chants 'just kill me, just kill me' as blood pours from his mouth. "
 
Normally when they overbook or have to bump someone because they are moving crew around they shouldn't allow them to get onto the place in the first place, this happens at the checkout desk or they get bumped before the passengers board the plane. And unless the person has done something wrong like is threatening people on the plane there is no excuse for any staff to touch passengers.

Very badly handled he should get some compensation and a huge apology from the airline involved.
 
kenny said:
I'm not saying it is okay, but I think the legal fine print we never bother reading (but all agree to by purchasing a ticket) allows airlines do this.

Airlines are private companies and nobody's holding a gun to your head forcing you to fly.

But yes, this is a PR nightmare.

As I've said before I LOVE that everyone is walking around with a video camera.

Have you seen the true-story video, "United Break Guitars"?
16+ million views.
IIRC this cost United over 100 million bucks in lost business and lower share price.

Click to expand...

https://twitter.com/hashtag/NewUnitedAirlinesMottos?src=tren&lang=en

these are hysterical!
 
I just find the whole notion of "overbooking" a flight at all disturbing!? :errrr: You have legally paid for a seat to a destination at a specific time & date but can be refused boarding at the last second... I've literally never heard of it in Oz. :think:
 
HotPozzum said:
I just find the whole notion of "overbooking" a flight at all disturbing!? :errrr: You have legally paid for a seat to a destination at a specific time & date but can be refused boarding at the last second... I've literally never heard of it in Oz. :think:
Click to expand...
They do the same thing at hotels because many people ultimately cancel... Doesn't make it right but it happens all the time. What doesn't usually happen is someone being physically assaulted over it.
 
HotPozzum said:
I just find the whole notion of "overbooking" a flight at all disturbing!? :errrr: You have legally paid for a seat to a destination at a specific time & date but can be refused boarding at the last second... I've literally never heard of it in Oz. :think:
Click to expand...

People get bumped here off flights in Australia too they usually just end up a few hours late etc that's all or everyone gets told there are issues with the plane, the airport at the other end or whatever.
 
This was a horrible situation, handled very poorly by United. Their stock price dropped 4% today, translating to a $1B mistake.

Not to make light of the situation either, but this was funny:
Pepsi-and-United.png
 
There were multiple opportunities to handle this situation before it became the train wreck it was. No excuses, each employee involved in this abomination should be terminated.
 
I am so upset. I woke up this morning to see that the media has dug up his past, and used it to say he deserved this treatment. Since when was it okay to treat anyone awfully?
 
Love these ...

Screen Shot 2017-04-11 at 11.41.27 AM.png

Screen Shot 2017-04-11 at 11.42.03 AM.png
 
Omg the memes are hilarious.

It's such a sad world we live in where everything needs to be videotaped to 'prove' what happened. Without the videos, it would have gotten brushed under the rug by UA PR. Now with the video, he has the power. I hope this guy sues the F out of the airline. They have deep pockets. They will settle big time. Not acceptable to treat people that way.
 
ua1.png ua2.png
landscape-1491925703-hbz-united-mottos-index.jpg
 
telephone89 said:
Omg the memes are hilarious.

It's such a sad world we live in where everything needs to be videotaped to 'prove' what happened. Without the videos, it would have gotten brushed under the rug by UA PR. Now with the video, he has the power. I hope this guy sues the F out of the airline. They have deep pockets. They will settle big time. Not acceptable to treat people that way.
Click to expand...

Double edge sword. Because thanks to the tabloid media the airline will let leak any little thing that happened in this guy's past, intimating that he is a nut and he got what he deserved because he should have just exited the plane like the other 3.
 
SMC said:
This was a horrible situation, handled very poorly by United. Their stock price dropped 4% today, translating to a $1B mistake.

Not to make light of the situation either, but this was funny:
Pepsi-and-United.png
Click to expand...
That is funny. I follow Sage Francis too, love him!
 
Any garbage anyone digs up about the "re-accomodated" man is as irrelevant as whether or not he's a real doctor.

Nobody deserves that.
Nobody.

I hate this kind of ranking of people! :nono:
 
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