Amazon Worries

[seaurchin]

I just called Amazon because something I ordered was marked as delivered but never arrived.

In the past year, we've had several problems with this same thing because the UPS in the area we just moved from was not doing things right at all. Each time, Amazon would refund or replace the item with no hassle at all. I also told them more than once about the UPS problems there but have no idea if they ever even looked into it.

Now we're at a different address and it happens again. Anyway, instead of the usual no-hassle resolution, the Amazon rep. made me fill out a form and email it back, asking about if we've had a lot of other items that were not delivered and so on. They will let me know the results of their investigation in 1-2 days.

I am not even sure if their concerns ARE about us as opposed to the seller or the delivery service. But I googled around and apparently they do close people's Amazon accounts if they think the person has had too many claims of items not being delivered.

So here I am having a fit at the thought of my Amazon account possibly being shut down, over both the inconvenience it would cause and the blatant unfairness it would be based on.

Anyone know anything about this?

 

[Asscherhalo_lover]

Do you have a ring camera? This has always saved me.

 

[Bron357]

How frustrating.
Here in Australia we don’t have as bad a problem with “porch pirates”.
I have noticed here that as part of the delivery service, the delivery guy takes a photo of the item on the doorstop as evidence of delivery.
However I think investing in a Ring Camera a good idea.
I have seen one You Tube video, with a Ring camera, where the delivery guy drops the parcel on the doorstep, takes a photo, then casually picks back up the package and takes it!! Because of the Ring camera video there was proof of the faked delivery / theft by delivery guy.

 

[Missy]

I’m so sorry you’re dealing with this @seaurchin

Like @Bron357 Amazon takes a photo of the item left on the porch here too. I wonder if that could work with Amazon in your area?

Also as bron suggested getting a security camera could be a good option. We have them and find them useful. Mainly for checking on feeding our feral cats but I think it could be helpful for you too for different reasons.

In the meantime I’ll keep my fingers crossed for you. I hope they’ll decide in your favor and not do anything like block you. That would be completely unfair.

 

[seaurchin]

Thanks, all.

A ring camera is a great idea. I will definitely look into it!

 

[Lookinagain]

I think it is a great idea as well, since as was noted above, the driver can drop the parcel on your doorstep, take his photo to show delivery, and then pick the parcel right back up and keep it for his/her own. I've only had one miss delivery with amazon, and they refunded me right away as the photo was not my house so clearly a miss delivery. But the deliveries here in my area are not UPS deliveries. They are delivered by a driver in an Amazon truck, so presumably a company employee.I don't know if that would really make a difference, but I had no idea that UPS delivered packages for Amazon.

 

[Karl_K]

The past 3 orders we got that did not go by amazon they gave us the wrong tracking number on all 3. On 2 of them they said it was coming fedex with tracking number then it actually came amazon delivery and I was getting notices on a packages I had already received that were eventually marked delivered on the fedex tracking.
So it was either someone else's packages I had the tracking to or a phantom package.

 

[Daisys and Diamonds]

How frustrating.
Here in Australia we don’t have as bad a problem with “porch pirates”.
I have noticed here that as part of the delivery service, the delivery guy takes a photo of the item on the doorstop as evidence of delivery.
However I think investing in a Ring Camera a good idea.
I have seen one You Tube video, with a Ring camera, where the delivery guy drops the parcel on the doorstep, takes a photo, then casually picks back up the package and takes it!! Because of the Ring camera video there was proof of the faked delivery / theft by delivery guy.

not amamzon but still a courier issue
i got a card in my lettterbox saying the courier thought it high risk to leave my pandora order on the doorstep - small enclsoed porch on 3 sides, the door is visible from the road but not anything sitting on the door mat and we have a glass front door

and they were going to send the parcel back to sender in Australia if i didnt ring them within x amount of days
the thing is our locked letterbox is infested with ants and cockroaches so we only open it twice a week - NZ post only deliver 3 times a week if your lucky anyway
by the time i found the card under a bunch of wet junk mail i had a day before they sent it back

the infurriating thing is we were at home when the courier called the first time

i was relaved that my last pandora purchase was packaged more skinny and fitted inside the letterbox
(i got some more daisy charms for my pearl project and a couple of wishbone rings for my Tibby memorial stack in the black friday sale)

 

[josieKat]

My last Amazon delivery they didn’t take a photo because they entered that they’d handed it to the resident. Only what they actually did was throw my package under my car. Super irritating.

 

[seaurchin]

Now the item showed up, nearly a week after being marked "delivered."

I sent another email to Amazon telling to cancel my refund request. So hopefully that will be the end of it for now.

But it's made me worry about reporting any future delivery failures or other problems since I may be under suspicion, after I reported several items not delivered at our previous address over several months' time, due to poor UPS service in that area.

It's too bad they apparently ignored my repeatedly telling them where those problems were originating from and just put them on a tally against me(?) rather than investigating that UPS location. Now I no longer trust Amazon and will look elsewhere first for my online shopping because it would be a major hassle if they shut my account down over one more delivery or other problem and I could NEVER purchase anything there again. I feel like I just broke up with my boyfriend.

 

[Rfisher]

Did UPS make the final delivery
Or was the final delivery via USPS or another 3rd party carrier.

UPS/fed ex tracking coming up as delivered but it’s only delivered to the 3rd party final carrier is annoying.


I feel Amazon’s lack of control of bin item quality and source consistency more frustrating though. That is what has made my old love affair with Amazon sour.

 

[LilAlex]

A million possibilities, sorry to say. I never got an Amazon box I was expecting and I filed a claim and they re-sent it (and I got it). A month or two later, I was walking down my street and a garage door was open and my neighbor was puttering around. An Amazon box was on a counter in the garage -- and it had my house number in big black letters (like the delivery services sometimes do) -- I could see it from the street. His house number was similar but with the center digits transposed. I looked at the box and looked at him and then back at the box and a light went off in his brain and he said "Oh! Is this yours?" It was unopened. I'm sure it was one of those "I gotta walk this over..." and it just never happened. But it was kinda weird...