affguy
Shiny_Rock
- Joined
- Feb 18, 2011
- Messages
- 119
First, I have to comment on Bruce Boone’s service. I’d read posts on here dating back to 2004 (when internet retailing was somewhat different than it is today) praising Bruce’s attention to his customers and unbelievable speed. Early on, he sent me 3 sample rings to take a look at, for nothing more than the cost of shipping (less than 10 bucks if I remember correctly). Over the course of getting this order completed, he responded to me by email a total of 13 times. 12 of those were in less than an hour, and the average was 16 minutes. The time of day when I sent my emails and he sent his responses varied from 7 AM to midnight, and all my questions were answered each time. I do have to admit, there was one time when he made me wait over 6 hours, presumably due to bypass surgery, or a wedding anniversary, or some such emergency. 
I shipped my stone out to Bruce, via first class mail last Friday afternoon. With us on opposite coasts, I figured it would reach him mid week, he’d spend a couple days building it, and with any luck I might have the ring in hand by the end of next week. You can imagine my surprise when I got an email from him Wednesday saying my ring was done and had been sent out…it arrived here about an hour shy of a week after I mailed the stone.
Bottom line – I do a lot of online shopping, and have for awhile now. My first big ticket online purchase was probably 1996ish, and since then, I have never experienced service this fast, personal, and attentive from any online merchant of any sort. Incredibly well done.
Next up, the goods. The stone is .55 ct, F, IF, very good pol/sym, 63% table, 66.5% depth, 5.81x3.99x2.65. The setting is Bruce Boone's Tension Squared titanium ring, 6 mm wide with a 2 mm palladium inlay, polished finish.
I shipped my stone out to Bruce, via first class mail last Friday afternoon. With us on opposite coasts, I figured it would reach him mid week, he’d spend a couple days building it, and with any luck I might have the ring in hand by the end of next week. You can imagine my surprise when I got an email from him Wednesday saying my ring was done and had been sent out…it arrived here about an hour shy of a week after I mailed the stone. Bottom line – I do a lot of online shopping, and have for awhile now. My first big ticket online purchase was probably 1996ish, and since then, I have never experienced service this fast, personal, and attentive from any online merchant of any sort. Incredibly well done.
Next up, the goods. The stone is .55 ct, F, IF, very good pol/sym, 63% table, 66.5% depth, 5.81x3.99x2.65. The setting is Bruce Boone's Tension Squared titanium ring, 6 mm wide with a 2 mm palladium inlay, polished finish.
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