Ara Ann
Brilliant_Rock
- Joined
- Jan 5, 2009
- Messages
- 1,204
Has anyone recently tried to return a purchase to LOGR? I am having a possible return issue and wondered if anyone else had trouble getting a refund.
I ordered a semi mount last month, it 'should have been' like a ring I had ordered from them 3 years ago, same style, but a different shape...but the quality of the new setting was much lower and it was a thinned down version of the previous ring.
Their return policy is 30 days, unconditional, so the same day I got the ring, I contacted them and told them it is far too 'dainty' (being 'nice') and explained that I had to return it. They replied and gave me an address in Boston, said to return it through the USPS, and asked that I insure it for $500 - which would automatically include insurance, so 'no need for delivery confirmation' - but I added that anyway, as it was over $500 and I do not want the hassle of an insurance claim with the USPS if there was a dispute or if it was 'lost' in the mail.
It was sent from my local post office on Saturday and arrived to the return address today at 4:00 pm, but no one was there to sign for it...the carrier left a notice for them to arrange delivery...so now I am waiting to hear from the seller.
I contacted them several times, once on Saturday, notifying them of the return and twice today, this morning and this afternoon, telling them it was arriving today...they have not replied.
So, were they trying to pull a fast one by asking me to not have a delivery confirmation (signature) and then just telling me it had been lost, so I'd have to file an insurance claim? Or did I screw up by requesting a signature, when their hours may be different than normal business hours?
Either way, I have submitted an inquiry through Paypal...if it gets that far, I know I will get a refund, if I have to file a formal complaint, but has anyone had this kind of thing happen before? Where the seller DIDN'T want to sign for a somewhat expensive package/return?
Thanks...
I ordered a semi mount last month, it 'should have been' like a ring I had ordered from them 3 years ago, same style, but a different shape...but the quality of the new setting was much lower and it was a thinned down version of the previous ring.
Their return policy is 30 days, unconditional, so the same day I got the ring, I contacted them and told them it is far too 'dainty' (being 'nice') and explained that I had to return it. They replied and gave me an address in Boston, said to return it through the USPS, and asked that I insure it for $500 - which would automatically include insurance, so 'no need for delivery confirmation' - but I added that anyway, as it was over $500 and I do not want the hassle of an insurance claim with the USPS if there was a dispute or if it was 'lost' in the mail.
It was sent from my local post office on Saturday and arrived to the return address today at 4:00 pm, but no one was there to sign for it...the carrier left a notice for them to arrange delivery...so now I am waiting to hear from the seller.
I contacted them several times, once on Saturday, notifying them of the return and twice today, this morning and this afternoon, telling them it was arriving today...they have not replied.
So, were they trying to pull a fast one by asking me to not have a delivery confirmation (signature) and then just telling me it had been lost, so I'd have to file an insurance claim? Or did I screw up by requesting a signature, when their hours may be different than normal business hours?
Either way, I have submitted an inquiry through Paypal...if it gets that far, I know I will get a refund, if I have to file a formal complaint, but has anyone had this kind of thing happen before? Where the seller DIDN'T want to sign for a somewhat expensive package/return?
Thanks...