What do you consider good customer service?

[researcher]

Same day response
Within 24 hours
Within 48 hours
Within 3-4 days
Within a week

 

[hoorray]

Same day is preferable, but within 24 hours is necessary. If you are actively shopping, and others are responding, you can't wait a week to hear back from someone. Especially in a busy market. There is one vendor who had nice stones, but the 3 days to week+ response time took them out of the running since I kept moving forward, with or without them.

I used to required that my team responded within 24 hours to every inquiry we got. It doesn't matter if it is diamonds or equipment. When people are trying to purchase something you need to be responsive or you will lose their interest. Basic sales/marketing 101.

 

[researcher]

Sorry this thread was made! Please see the actual poll--my mistake!

https://www.pricescope.com/community/threads/response-times-and-customer-service.20158/

 

[researcher]

Thank you for the quick response though!