- Joined
- Aug 17, 2009
- Messages
- 1,369
Hi there just wanna share my latest unpleasant experience with LOGR.
I had submitted my best offer for a ring setting and stated clearly in the additional term section that I would like them to consider the offer price INCLUDING changing the 4 claws into rose gold. They had then accepted my offer at 8% lesser than BIN price and I proceed to pay for my purchase. However after payment I received an email from them asking for additional $30 labour charge)to have the basket change to rose gold. I replied with email stating that it is not fair as the terms were clearly stated in the very first place on the offer sheet. And the reply from them was 'it is not fair not to explicitly ask for it but just by implying it using misleading terms.'
In other words they are pointing the arrow at me now!! This is my last reply to them 'I will not use the statement 'misleading terms' as this term is
clearly stated in the offer sheet. you could well admit that you
overlooked it or that you do not wanna honor it.' I just feel that they are taking advantage after the deal is seal..I was thinking of buying in larger quantity from them but I realize that they are not the best people to work with.. I will be trying out other seller like jewelryhoo, lan bo etc.. will keep you guys update on the experiences
I had submitted my best offer for a ring setting and stated clearly in the additional term section that I would like them to consider the offer price INCLUDING changing the 4 claws into rose gold. They had then accepted my offer at 8% lesser than BIN price and I proceed to pay for my purchase. However after payment I received an email from them asking for additional $30 labour charge)to have the basket change to rose gold. I replied with email stating that it is not fair as the terms were clearly stated in the very first place on the offer sheet. And the reply from them was 'it is not fair not to explicitly ask for it but just by implying it using misleading terms.'
In other words they are pointing the arrow at me now!! This is my last reply to them 'I will not use the statement 'misleading terms' as this term is
clearly stated in the offer sheet. you could well admit that you
overlooked it or that you do not wanna honor it.' I just feel that they are taking advantage after the deal is seal..I was thinking of buying in larger quantity from them but I realize that they are not the best people to work with.. I will be trying out other seller like jewelryhoo, lan bo etc.. will keep you guys update on the experiences