ckrickett
Ideal_Rock
- Joined
- Jul 26, 2008
- Messages
- 5,346
Just a minor vent, but it is super annoying.
Our washer has been on the fritz for 2 months and it's been throwing up the same error message. Our repair guy came buy and tried to fix it with parts that correspond with that make and model. But no dice. So he tried calling the factory, but since that model was bought by a major department store we have to go through them to fix it (he was really nice and didn't charge us anything) So I make an appt and 2 weeks later (today) they come and fix it. Before they came I told them about the error message, and what our repair guy had tried to do, and didn't work, and the parts he ordered. Well....They fixed it and replaced the SAME part our guy did, and it worked.... ONCE. Now it is throwing up the same error. And isn't working. I got ONE measly little load of kitchen towels out of it! UGH!
That really isn't my major problem, see we paid about double what we would have paid our repair guy, but that's the way things work. And the repair comes with a 90 day guarantee. (they keep trying to get us to get an extended service plan). So when I contact the department store and mention the guarantee and wanting my washer fixed, they said ONLY if it is the same problem they fixed before will they cover it, if not we have to shell out even more money, again, to fix the same problem we asked them to fix today.
I mean I appreciate it all BUT if they were here and couldn't fix it why should I pay them again for their incompetence, or their lack of really trying to find the problem. I could have bought a BRAND new washer for close to what I am paying to get this fixed, by people who are supposed to be experts with this model!
And it's not even the money that is the issue, really that is fine, it's more the principle of it.
am I being to dramatic, or unreasonable?
Our washer has been on the fritz for 2 months and it's been throwing up the same error message. Our repair guy came buy and tried to fix it with parts that correspond with that make and model. But no dice. So he tried calling the factory, but since that model was bought by a major department store we have to go through them to fix it (he was really nice and didn't charge us anything) So I make an appt and 2 weeks later (today) they come and fix it. Before they came I told them about the error message, and what our repair guy had tried to do, and didn't work, and the parts he ordered. Well....They fixed it and replaced the SAME part our guy did, and it worked.... ONCE. Now it is throwing up the same error. And isn't working. I got ONE measly little load of kitchen towels out of it! UGH!
That really isn't my major problem, see we paid about double what we would have paid our repair guy, but that's the way things work. And the repair comes with a 90 day guarantee. (they keep trying to get us to get an extended service plan). So when I contact the department store and mention the guarantee and wanting my washer fixed, they said ONLY if it is the same problem they fixed before will they cover it, if not we have to shell out even more money, again, to fix the same problem we asked them to fix today.
I mean I appreciate it all BUT if they were here and couldn't fix it why should I pay them again for their incompetence, or their lack of really trying to find the problem. I could have bought a BRAND new washer for close to what I am paying to get this fixed, by people who are supposed to be experts with this model!
And it's not even the money that is the issue, really that is fine, it's more the principle of it.
am I being to dramatic, or unreasonable?