Hello all just had a call from JA unfortunately I missed it but got on webchat who informed me of the following
Lorraine: I was trying to reach you, I work with the gemologist and I came across your email with Tia since she is out today
[2:20:47 PM] Mike: Hi Lorraine I have just had a missed call off your customer servjce
[2:20:53 PM] Lorraine: Yes
[2:21:35 PM] Mike: Ah ok did my email make sense?
[2:21:39 PM] Lorraine: I wanted to touch base with you because I see that you requested an inspection for the two marquise diamonds. I wanted to let you know that diamond530025 is actually with our partner who is not located within NY, so we cannot bring it in for the inspection
[2:22:02 PM] Lorraine: Yes and I do not think you have anything to worry about with the I color. The faceting and sparkle are amazing and the diamond will not look dark at all
[2:23:07 PM] Mike: Ah right so would you be able to look at the 400773?
[2:23:25 PM] Lorraine: Correct. I can tell you from the video that it is an excellent choice
[2:23:45 PM] Lorraine: The diamond is very alive as it rotates
[2:24:04 PM] Mike: Can I still have the asset? And my questions answered?
[2:24:46 PM] Lorraine: Yes we can do the ASET image for diamond400773
[2:25:06 PM] Mike: Just to confirm that is the vs2?
[2:25:12 PM] Lorraine: Yes
[2:25:31 PM] Lorraine: This diamond is also on the regular color scale
[2:25:45 PM] Mike: Would your partner be able to do the aset on the other one?
[2:25:56 PM] Lorraine: No we are not able to offer an ASET for 530025.
[2:25:58 PM] Mike: What do you mean regular colour scale?
[2:26:36 PM] Lorraine: Diamonds come in a variety of fancy colors but the regular color scale D-Z is for yellow and brown shades
[2:26:54 PM] Lorraine: This diamond is a color grade I and the tint is yellow.
[2:27:09 PM] Lorraine: It will be very hard to see in person and set into a ring
[2:28:58 PM] Mike: Oh right I will feed back that to my friend who is assisting me with my purchase he has lots of knowledge on diamonds
[2:29:17 PM] Lorraine: Wonderful. So you would like to proceed with the ASET for diamond 400773?
[2:29:37 PM] Mike: Yes please
[2:30:03 PM] Lorraine: Wonderful. It will take about 3-5 business days to get that information
[2:30:15 PM] Mike: Would the gemologist see the email so they can see my initial questions?
[2:30:34 PM] Lorraine: I will forward your inquiry to him
[2:30:43 PM] Mike: Thanks
Lorraine: I was trying to reach you, I work with the gemologist and I came across your email with Tia since she is out today
[2:20:47 PM] Mike: Hi Lorraine I have just had a missed call off your customer servjce
[2:20:53 PM] Lorraine: Yes
[2:21:35 PM] Mike: Ah ok did my email make sense?
[2:21:39 PM] Lorraine: I wanted to touch base with you because I see that you requested an inspection for the two marquise diamonds. I wanted to let you know that diamond530025 is actually with our partner who is not located within NY, so we cannot bring it in for the inspection
[2:22:02 PM] Lorraine: Yes and I do not think you have anything to worry about with the I color. The faceting and sparkle are amazing and the diamond will not look dark at all
[2:23:07 PM] Mike: Ah right so would you be able to look at the 400773?
[2:23:25 PM] Lorraine: Correct. I can tell you from the video that it is an excellent choice
[2:23:45 PM] Lorraine: The diamond is very alive as it rotates
[2:24:04 PM] Mike: Can I still have the asset? And my questions answered?
[2:24:46 PM] Lorraine: Yes we can do the ASET image for diamond400773
[2:25:06 PM] Mike: Just to confirm that is the vs2?
[2:25:12 PM] Lorraine: Yes
[2:25:31 PM] Lorraine: This diamond is also on the regular color scale
[2:25:45 PM] Mike: Would your partner be able to do the aset on the other one?
[2:25:56 PM] Lorraine: No we are not able to offer an ASET for 530025.
[2:25:58 PM] Mike: What do you mean regular colour scale?
[2:26:36 PM] Lorraine: Diamonds come in a variety of fancy colors but the regular color scale D-Z is for yellow and brown shades
[2:26:54 PM] Lorraine: This diamond is a color grade I and the tint is yellow.
[2:27:09 PM] Lorraine: It will be very hard to see in person and set into a ring
[2:28:58 PM] Mike: Oh right I will feed back that to my friend who is assisting me with my purchase he has lots of knowledge on diamonds
[2:29:17 PM] Lorraine: Wonderful. So you would like to proceed with the ASET for diamond 400773?
[2:29:37 PM] Mike: Yes please
[2:30:03 PM] Lorraine: Wonderful. It will take about 3-5 business days to get that information
[2:30:15 PM] Mike: Would the gemologist see the email so they can see my initial questions?
[2:30:34 PM] Lorraine: I will forward your inquiry to him
[2:30:43 PM] Mike: Thanks