rockaholic
Rough_Rock
- Joined
- Sep 28, 2005
- Messages
- 59
I can''t believe this! We placed an order at Michael C. Fina for a setting last week and was told that the order was going to be placed this Monday. We called to follow up on Monday to make sure that everything went well and to confirm the price. They told us on Monday that the order has been placed and to call back by the end of the week to confirm the price. So that we did. Called them today, and guess what!! NOTHING has been done yet because apparently they need the stone in order to make the mold!! When we placed the order last week, we had the stone with us and asked whether they needed it, and they said no... Now they come back and tell us that they need it... We''re kind of on a tight schedule and they just wasted a week of our time. The most frustrating part is that NOBODY called us about it all week, so basically, if we didn''t call them, then we would be sitting here thinking that the setting is already being made!!
I hope that no one here on PS will have to go through with such poor service. I would expect a little more from a reputable store like MCF...
Thank you for reading up to this point. I do have a quick question, when you leave a loose stone with a store, what kind of documentation should I get from them? What if they lose or damage the stone?
Frustrated,
~rockaholic~
I hope that no one here on PS will have to go through with such poor service. I would expect a little more from a reputable store like MCF...
Thank you for reading up to this point. I do have a quick question, when you leave a loose stone with a store, what kind of documentation should I get from them? What if they lose or damage the stone?
Frustrated,
~rockaholic~