- Joined
- Jul 25, 2008
- Messages
- 3,988
I need a little help on how to approach this.
In mid-June, I won an auction from a vendor that many PSers have purchased from. I paid through paypal and the vendor reported posting it a couple of days later, using International Priority Mail, as is usually done (except for a few more expensive gems or a couple inexpensive ones, all vendors have shipped to me by Priority Mail). However, it never arrived.
As far as I know, Priority Mail doesn''t have a tracking number, so I have no idea what is going on. It is also not insured. Several purchases I made after this have arrived safely.
What can I do in this situation? I have heard that the seller is responsible for getting the merchandise to the client, unless the client specifically asks that the package is uninsured. Is this true? Could I ask for my money back (his responsability) or just bite the cost (I should have insisted on insurance)?
In mid-June, I won an auction from a vendor that many PSers have purchased from. I paid through paypal and the vendor reported posting it a couple of days later, using International Priority Mail, as is usually done (except for a few more expensive gems or a couple inexpensive ones, all vendors have shipped to me by Priority Mail). However, it never arrived.
As far as I know, Priority Mail doesn''t have a tracking number, so I have no idea what is going on. It is also not insured. Several purchases I made after this have arrived safely.
What can I do in this situation? I have heard that the seller is responsible for getting the merchandise to the client, unless the client specifically asks that the package is uninsured. Is this true? Could I ask for my money back (his responsability) or just bite the cost (I should have insisted on insurance)?