emiliana
Rough_Rock
- Joined
- Apr 5, 2006
- Messages
- 14
Please help me decide what to do with my situation.
For the last few months I have been looking for a diamond to replace the one I lost.
Since we are stationed overseas, my husband is in the armed forces; I decided that I would shop online for my new diamond. After reading many positive buying experiences, from PS forum members, I decided to go with WF.
With a budget of $10000, I called WF. Initially, I chose a 1.26 I VS2 a “cut above” for $7150. I had questions about settings but the sales lady was very vague with the answers. With a feeling of uneasiness, I went ahead and selected a pave 4-prong setting. This happened last Friday.
Over the weekend, after reading more on pave, I felt that I made a bad choice on the setting. I am very rough and clumsy and I am always hitting my hands on things. I did not think that pave would be the type of setting for a person like me.
I e-mailed and called her back on Monday. I explained to her my concerns with the setting, and told her that I would like to change it. She said that they had started the work and that I would be charged 20%( $350.00) for the restocking fee.
I really did not want to pay the restocking fee, so I asked to speak to someone else about the setting. I was transferred to another lady. I expressed my concerns with the setting. She assured me that I had nothing to worry about, but I should go with one I felt comfortable with. We also talked about the size of the diamond and we BOTH thought that I might like a bigger one since the one I lost was bigger. This other one was a “cut above” 1.70 J VS2 for $10998. I was transferred back to my original sales lady to make the changes.
Since I decided to spend an extra $3800, I asked if they would wave the $350.00 restocking fee if I chose another setting. I was told they would. I was feeling good because I could start from the beginning and make a better decision on my setting. This happened yesterday afternoon, by the way.
Later in the day I called her with questions on some settings. At that time she said that I had to find one right away because they had started my order already. How is that possible? I thought I had a whole new order since the diamond and setting were going to be changed. Also, she was still unable to provide me enough information on some of their settings.
This is so stressful! I am NOT having a very pleasant experience. I don’t want to be rushed into choosing a setting I am not sure I want. That''s what started this whole mess to begin with. I was hoping to get the same help and service most of the members wrote about. I know this is entirely my fault and I don not blame the sales lady at all. I feel very bad writing this, but I just don''t know what to do.
Sould I just cancel the order? Should I pay the $350 and go with another vendor? Should I request a different sales person? Someone more experienced? Please recommend someone. I don’t have money to throw around, so I can’t keep making mistakes like this one.
Thanks,
Em