Ara Ann
Brilliant_Rock
- Joined
- Jan 5, 2009
- Messages
- 1,204
Asking for input and opinions etc. about this scenario.
My friend traded in some old jewelry to put toward a new ring she was buying from a local jeweler who makes cast pieces from antique molds. She liked a particular setting they made and had to replace her antique e-ring.
She took in her old gold, including an antique 18k gold e-ring, to ask about a trade in...the pieces were taken away and weighed...the woman wrote down the price of the new setting at $225.00 and said they'd put her trade in cash toward the new ring....the total trade in amount was less than $150.00, it was not written down or itemized.
My friend thought about the purchase and returned a couple of days later and turned in the jewelry and ordered the new piece.
Two weeks later the new ring was done, but the finished price was now $295.00, plus they wanted to charge another $31 for labor, but the original cost quoted included the labor, at $225.00.
My friend spoke to the owner about the huge price difference and he said they'd honor the original written quote.
She went in to pick up her ring and the sales girl gave her back her old e-ring as well, they were in the same bag. My friend immediately said that her old e-ring was part of the trade in and the girl said it wasn't written down anywhere and since it was in the 'customer' baggie together, it was hers to keep. My friend asked, 'are you positive' and she replied, 'it is yours.' - so my friend took her rings and went home.
Three days later, the store called to say they needed her old ring back because it was part of the trade in. Mind you, they were only going to give her $37.00 for that ring, but they basically accused her of stealing it.
1. They didn't weigh the pieces in front of her and did not give her an itemized price for each piece she was trading in.
2. It was not listed anywhere on her paperwork or sales receipt as being part of the trade in.
3. She asked, twice, if the girl was certain she was supposed to give it back to her and twice the girl said it was hers.
I am not going to say what my friend did...yet...but am curious, what would you do in this situation?
My friend traded in some old jewelry to put toward a new ring she was buying from a local jeweler who makes cast pieces from antique molds. She liked a particular setting they made and had to replace her antique e-ring.
She took in her old gold, including an antique 18k gold e-ring, to ask about a trade in...the pieces were taken away and weighed...the woman wrote down the price of the new setting at $225.00 and said they'd put her trade in cash toward the new ring....the total trade in amount was less than $150.00, it was not written down or itemized.
My friend thought about the purchase and returned a couple of days later and turned in the jewelry and ordered the new piece.
Two weeks later the new ring was done, but the finished price was now $295.00, plus they wanted to charge another $31 for labor, but the original cost quoted included the labor, at $225.00.
My friend spoke to the owner about the huge price difference and he said they'd honor the original written quote.
She went in to pick up her ring and the sales girl gave her back her old e-ring as well, they were in the same bag. My friend immediately said that her old e-ring was part of the trade in and the girl said it wasn't written down anywhere and since it was in the 'customer' baggie together, it was hers to keep. My friend asked, 'are you positive' and she replied, 'it is yours.' - so my friend took her rings and went home.
Three days later, the store called to say they needed her old ring back because it was part of the trade in. Mind you, they were only going to give her $37.00 for that ring, but they basically accused her of stealing it.
1. They didn't weigh the pieces in front of her and did not give her an itemized price for each piece she was trading in.
2. It was not listed anywhere on her paperwork or sales receipt as being part of the trade in.
3. She asked, twice, if the girl was certain she was supposed to give it back to her and twice the girl said it was hers.
I am not going to say what my friend did...yet...but am curious, what would you do in this situation?