Italiahaircolor
Ideal_Rock
- Joined
- Dec 16, 2007
- Messages
- 5,184
Okay, I'm probably being a small person...feel free to hand me my a** if you need too. It's really a very small matter, but I'm torn and figured I'd open it up to suggestions...
Over a month ago I placed an order on Etsy for a few perfumes. I needed them for an upcoming trip for which I'm making welcome baskets, they were themed scents and perfectly suited for where we're going and all of that. I had ordered product from the seller before, and she was wonderful to work with. Very nice, very personable, and friendly. The order arrived promptly and was perfect. I was thrilled to have the excuse to order from her again and she was the whole reason I decided to do welcome baskets anyway.
However, this experience with the seller was polar compared to my last.
I ordered the products on Feb 20th, the seller messaged me on the 23rd and told me my products would be shipped out the following day. I waited patiently, unsure of what shipping method she used, until March 7th and which point in time I messaged the seller, and kept the tone very friendly, informing her that the order never arrived and inquiring about a tracking number. The seller never replied. I waited another week, still nothing, so I messaged her again. This time I was a bit less buddy/buddy and a smidgen more business. I told her I'd really appreciate some information on the package and whatever she could share with me would be great. Immediately following that message I received an auto-reply stating that she had closed her store due to health issues. She went on the explain that she closed her store on the 28th (after my order should have been shipped out) but was now (March 15th) she was again in the position to start dealing with her customers and messages and would be in touch with everyone, she also went on to say that due to the inconvenience and our (buyers) understanding, she would be issuing a partial refund for the delay.
I was okay with that, obviously, and couldn't have cared about the refund really. I figured that I'd hear from her within the next day or so and that this would all be sorted out. But, she never did message me, and continued to ignore me when I messaged again telling her that I was going to wait another 4 days and if nothing was resolved, I'd open a PayPal dispute (which I have since done). At this point I was getting frustrated. I noticed her feedback rating was on the rise and that items purchased on or after my date of purchase were being received--and feedback was being reported. Yet, on my end, nothing. No communication, no product, and she's not even replying via PP.
So, okay. I don't feel bad about filing a charge back, I really had no choice--it had been over 30 days since I placed my ordered. Had she communicated with me once she was able, I would have been fine waiting. I needed the items by the 30th for our trip, but whatever, I would have still accepted the order for myself if I wasn't able to use them for their original purpose.
My question is...what do I leave for feedback? Even if I get my $$$ back via PP, I am still asked by Etsy to leave comments on the transaction. This is where it gets sticky.
I'm a big believer in feedback. I think it's a way to help someone build their business and also a way to let other buyers know who they are dealing with. I mean, if I read a book, I write a review.
So, my options are this...
1. Leave negative feedback. Mention she wasn't communicative and that the items never arrived and I had to go thru PP for my refund. This, is the honest-to-God truth.
2. Leave neutral feedback. Mention she wasn't communicative and the items never arrived but that she had things going on in her personal life that were the crux of the issue.
3. Leave nothing. Pretend it didn't happen. Remember she was nice seller before and hope that in the future she returns to her honest ways.
Now, I'm pissed simply because she's dealt with other customers who bought things after me and is basically choosing to ignore me...so yes, option #1 feels pretty justified. But, in the same breath, I don't want to be b**** and hurt her business, my order was for 5 products meaning I'd be leave 5 separate negatives which would effect her rating.
What do you all think?
(sorry for being so wordy...)
Over a month ago I placed an order on Etsy for a few perfumes. I needed them for an upcoming trip for which I'm making welcome baskets, they were themed scents and perfectly suited for where we're going and all of that. I had ordered product from the seller before, and she was wonderful to work with. Very nice, very personable, and friendly. The order arrived promptly and was perfect. I was thrilled to have the excuse to order from her again and she was the whole reason I decided to do welcome baskets anyway.
However, this experience with the seller was polar compared to my last.
I ordered the products on Feb 20th, the seller messaged me on the 23rd and told me my products would be shipped out the following day. I waited patiently, unsure of what shipping method she used, until March 7th and which point in time I messaged the seller, and kept the tone very friendly, informing her that the order never arrived and inquiring about a tracking number. The seller never replied. I waited another week, still nothing, so I messaged her again. This time I was a bit less buddy/buddy and a smidgen more business. I told her I'd really appreciate some information on the package and whatever she could share with me would be great. Immediately following that message I received an auto-reply stating that she had closed her store due to health issues. She went on the explain that she closed her store on the 28th (after my order should have been shipped out) but was now (March 15th) she was again in the position to start dealing with her customers and messages and would be in touch with everyone, she also went on to say that due to the inconvenience and our (buyers) understanding, she would be issuing a partial refund for the delay.
I was okay with that, obviously, and couldn't have cared about the refund really. I figured that I'd hear from her within the next day or so and that this would all be sorted out. But, she never did message me, and continued to ignore me when I messaged again telling her that I was going to wait another 4 days and if nothing was resolved, I'd open a PayPal dispute (which I have since done). At this point I was getting frustrated. I noticed her feedback rating was on the rise and that items purchased on or after my date of purchase were being received--and feedback was being reported. Yet, on my end, nothing. No communication, no product, and she's not even replying via PP.
So, okay. I don't feel bad about filing a charge back, I really had no choice--it had been over 30 days since I placed my ordered. Had she communicated with me once she was able, I would have been fine waiting. I needed the items by the 30th for our trip, but whatever, I would have still accepted the order for myself if I wasn't able to use them for their original purpose.
My question is...what do I leave for feedback? Even if I get my $$$ back via PP, I am still asked by Etsy to leave comments on the transaction. This is where it gets sticky.
I'm a big believer in feedback. I think it's a way to help someone build their business and also a way to let other buyers know who they are dealing with. I mean, if I read a book, I write a review.
So, my options are this...
1. Leave negative feedback. Mention she wasn't communicative and that the items never arrived and I had to go thru PP for my refund. This, is the honest-to-God truth.
2. Leave neutral feedback. Mention she wasn't communicative and the items never arrived but that she had things going on in her personal life that were the crux of the issue.
3. Leave nothing. Pretend it didn't happen. Remember she was nice seller before and hope that in the future she returns to her honest ways.
Now, I'm pissed simply because she's dealt with other customers who bought things after me and is basically choosing to ignore me...so yes, option #1 feels pretty justified. But, in the same breath, I don't want to be b**** and hurt her business, my order was for 5 products meaning I'd be leave 5 separate negatives which would effect her rating.
What do you all think?
(sorry for being so wordy...)