that_someone_special
Ideal_Rock
- Joined
- Mar 23, 2008
- Messages
- 5,384
Ohhhh ok.
I am going to be in the minority here. I think you are overreacting, and it's really none of your business if their call is deemed "important" to you or not. You're not their mother. You're not their boss. YOU ARE working in customer service and are their for your customers- at least- you should be. I don't see them abusing you, or their "power" so I think you should just get over it. And while I do agree the customer is NOT ALWAYS RIGHT, they are still the customer- talking on the phone or not, and without them you or your parents wouldn't have a job. So either take your customers as they are, and continue business, or perhaps just shut your parents business down because "omg people are sooo ruuuudee!". Basically, you are going to get it anywhere.
And YES I had worked many years in a customer service job- and I was extremely good at it. I enjoyed it quite a bit (and sometimes not so much) but always loved making customers happy- as it was my job.
ETA - I am also not saying that what they did wasn't rude- it IS, but what can you expect from the general public? That's why I think you are overreacting.
I am going to be in the minority here. I think you are overreacting, and it's really none of your business if their call is deemed "important" to you or not. You're not their mother. You're not their boss. YOU ARE working in customer service and are their for your customers- at least- you should be. I don't see them abusing you, or their "power" so I think you should just get over it. And while I do agree the customer is NOT ALWAYS RIGHT, they are still the customer- talking on the phone or not, and without them you or your parents wouldn't have a job. So either take your customers as they are, and continue business, or perhaps just shut your parents business down because "omg people are sooo ruuuudee!". Basically, you are going to get it anywhere.
And YES I had worked many years in a customer service job- and I was extremely good at it. I enjoyed it quite a bit (and sometimes not so much) but always loved making customers happy- as it was my job.
ETA - I am also not saying that what they did wasn't rude- it IS, but what can you expect from the general public? That's why I think you are overreacting.