tammy77
Brilliant_Rock
- Joined
- Jun 23, 2011
- Messages
- 1,442
I want to preface this by saying I'm NOT accusing them of anything, I know they're a great vendor! In fact I hesitate to write this because I don't want to tarnish their reputation at all. I'm just looking for some reassurance that this is normal/what we should expect. Now that I have that disclaimer out of the way, here's my question with some background first.
My husband sent off two pairs of gems to DanielM to make two pairs of 14k gold earrings, which they received on Monday. He also paid the 50% deposit that day, within 2 hours of it being listed. He'd been talking back and forth with them on the design fairly consistently for a few days to get the project set up and during that time (before the deposit was paid) they always responded within a day, day and a half at most.
So here's where the worry comes in. He paid on Sunday the 10th. On Tuesday morning he emailed to answer a question they'd had (approx value of the stones) and ask approx when the earrings would be ready because they're for my birthday. He also said he knew they wouldn't be ready in time (it's this Sunday, eek I'm getting older!!!) but he wanted to at least let me know about when they'd come.
And that's it. Tuesday's message was never responded to. He touched base with them again yesterday morning to make sure that everything was okay and that wasn't responded to either.
My question I guess is whether or not that's normal for them. I guess it's just concerning (and a little disappointing, if I'm honest) because up until the deposit was paid, they were very good about responding to him. I'm hoping they're just super busy and/or this is normal protocol for them and we just need to be patient. There's just something uncomfortable about sending off gems that at least to me are significant (they confirmed that they got them) and paying 50% for the job then not hearing back from them. It's hard because while it's only been 5 days, we have no way of knowing how much longer we'll be waiting for a response and obviously we can't just go ask in person or even over the phone.
Sigh, it's probably just me being impatient and pregnancy hormones aren't helping!
My husband sent off two pairs of gems to DanielM to make two pairs of 14k gold earrings, which they received on Monday. He also paid the 50% deposit that day, within 2 hours of it being listed. He'd been talking back and forth with them on the design fairly consistently for a few days to get the project set up and during that time (before the deposit was paid) they always responded within a day, day and a half at most.
So here's where the worry comes in. He paid on Sunday the 10th. On Tuesday morning he emailed to answer a question they'd had (approx value of the stones) and ask approx when the earrings would be ready because they're for my birthday. He also said he knew they wouldn't be ready in time (it's this Sunday, eek I'm getting older!!!) but he wanted to at least let me know about when they'd come.
And that's it. Tuesday's message was never responded to. He touched base with them again yesterday morning to make sure that everything was okay and that wasn't responded to either.
My question I guess is whether or not that's normal for them. I guess it's just concerning (and a little disappointing, if I'm honest) because up until the deposit was paid, they were very good about responding to him. I'm hoping they're just super busy and/or this is normal protocol for them and we just need to be patient. There's just something uncomfortable about sending off gems that at least to me are significant (they confirmed that they got them) and paying 50% for the job then not hearing back from them. It's hard because while it's only been 5 days, we have no way of knowing how much longer we'll be waiting for a response and obviously we can't just go ask in person or even over the phone.
Sigh, it's probably just me being impatient and pregnancy hormones aren't helping!