Hi everyone,
Not too long ago, i posted a message asking all of you guys to help me choose 3 diamond i shortlisted, eventually i followed my heart and got the bigger more value for money diamond. The buying process has been kinda anxious and exciting and wasnt exactly what i had imagined, although i have got my diamond today i would like it to appraise by my local appraiser and then set on to a ring.
Okay to cut the story short, here is the reviews of the parties involved.
My buying process
1) Shortlisting
2) Select my diamond
3) Send for appraiser before payment
4) After payment, wait for parcel to come
5) Parcel arrived in SG and collected.
6) Going to send for local appraiser appraise(To be done)
I first shortlisted 3 diamonds and they were from whiteflash(the one i eventually buy) , and other 2 from GOG
Initially as i am totally new to these things i spend tons of time on pricescope and reading on the internet, i also emailed for more info regarding the diamond i shortlisted with the vendors.
I must say whiteflash is the fastest in reply to my emails and its give me a sense of security and their efficiency, it makes me feel they are professional. To buy something for over 4k USD on a tiny stone is a heart stomping decision to make, therefore they score points when i was reviewing which diamond to buy. Without a doubt WF initial response was good, but after payment made and replies to my email were significantly much slower or not replied. I eventually had to call them to enquire about the delievery of my diamond when 2 weeks past since they instruct the appraiser to send the diamond to me. Overall the customer satisfaction is there, but there are also negative points like they had forgot to send me a ringbox when i request for one.
AGA appraiser, basically the same thing, everything was fast response until the point when i make my payment, after which the replies is also significantly slower . When i realise WF had not send me a ring box when the stone was still in AGA procession, WF offered to speak to AGA and request them to ship a ring box together with my stone, again that was not done, and i was told that the guy responsible for my diamond was away on sick leave and the girl who shipped it out missed it. Overall they were professional and also when i request for 2 appraiser from their company to review my stone, they oblige as well.
(NOTE: The feeling they give me which is slower is purely based on my experience and not nessesarily they purposely replied slowly after i paid for my goods and their services, the above is purely from a customer stand point of what these vendors makes me feel of them)
GOG was the other vendor i contacted and i must say their response was slower than WF and there was once i did not get a reply and had to send a second email to remind them regarding my previous email for them to reply. But Johnathan was indeed a very professional and a true businessman, the initial responses from his staff was abit lacking, but there was one stage he took over and his advice and dedication to make his potential customers can be seen in his replies. He also took the effort to follow up with me to see if i had buy my diamond and if everything was alright after i told him i had brought my diamond from WF. Would seriously consider them the next time when i get my next diamond.
Overall, the whole process has been quite smooth and nice until when i recieve my parcel today, it was wrapped in a padded ~ A4 size envelope, i had a shocked when i see it, it look like it has been through a war zone as it was quite crumpled, and there was "scratch" marks all over the envelope. But the content in the envelope was fair intact as it was not damage or fold. As WF gives out free diamond loupe, scope , tweezer , they were all packed into the envelope and there were signs of the diamond being sqeeze against all other content in the envelope. (the thin paper which was used to wrap the diamond has deep dots being implanted by the diamond shape edges)
I am puzzle why it was not sent via box and at the same time , why is there no proper casing for the diamond and it was just wrapped in thin papers. I would be sending my diamond to local appraiser for a look to verify the cert numbers and its grading and at the same time check for any defects the diamond might have sustain during the trip ( i hope its fine )
thank you for reading my long and naggy review.
Regards
weevenge
Not too long ago, i posted a message asking all of you guys to help me choose 3 diamond i shortlisted, eventually i followed my heart and got the bigger more value for money diamond. The buying process has been kinda anxious and exciting and wasnt exactly what i had imagined, although i have got my diamond today i would like it to appraise by my local appraiser and then set on to a ring.
Okay to cut the story short, here is the reviews of the parties involved.
My buying process
1) Shortlisting
2) Select my diamond
3) Send for appraiser before payment
4) After payment, wait for parcel to come
5) Parcel arrived in SG and collected.
6) Going to send for local appraiser appraise(To be done)
I first shortlisted 3 diamonds and they were from whiteflash(the one i eventually buy) , and other 2 from GOG
Initially as i am totally new to these things i spend tons of time on pricescope and reading on the internet, i also emailed for more info regarding the diamond i shortlisted with the vendors.
I must say whiteflash is the fastest in reply to my emails and its give me a sense of security and their efficiency, it makes me feel they are professional. To buy something for over 4k USD on a tiny stone is a heart stomping decision to make, therefore they score points when i was reviewing which diamond to buy. Without a doubt WF initial response was good, but after payment made and replies to my email were significantly much slower or not replied. I eventually had to call them to enquire about the delievery of my diamond when 2 weeks past since they instruct the appraiser to send the diamond to me. Overall the customer satisfaction is there, but there are also negative points like they had forgot to send me a ringbox when i request for one.
AGA appraiser, basically the same thing, everything was fast response until the point when i make my payment, after which the replies is also significantly slower . When i realise WF had not send me a ring box when the stone was still in AGA procession, WF offered to speak to AGA and request them to ship a ring box together with my stone, again that was not done, and i was told that the guy responsible for my diamond was away on sick leave and the girl who shipped it out missed it. Overall they were professional and also when i request for 2 appraiser from their company to review my stone, they oblige as well.
(NOTE: The feeling they give me which is slower is purely based on my experience and not nessesarily they purposely replied slowly after i paid for my goods and their services, the above is purely from a customer stand point of what these vendors makes me feel of them)
GOG was the other vendor i contacted and i must say their response was slower than WF and there was once i did not get a reply and had to send a second email to remind them regarding my previous email for them to reply. But Johnathan was indeed a very professional and a true businessman, the initial responses from his staff was abit lacking, but there was one stage he took over and his advice and dedication to make his potential customers can be seen in his replies. He also took the effort to follow up with me to see if i had buy my diamond and if everything was alright after i told him i had brought my diamond from WF. Would seriously consider them the next time when i get my next diamond.
Overall, the whole process has been quite smooth and nice until when i recieve my parcel today, it was wrapped in a padded ~ A4 size envelope, i had a shocked when i see it, it look like it has been through a war zone as it was quite crumpled, and there was "scratch" marks all over the envelope. But the content in the envelope was fair intact as it was not damage or fold. As WF gives out free diamond loupe, scope , tweezer , they were all packed into the envelope and there were signs of the diamond being sqeeze against all other content in the envelope. (the thin paper which was used to wrap the diamond has deep dots being implanted by the diamond shape edges)
I am puzzle why it was not sent via box and at the same time , why is there no proper casing for the diamond and it was just wrapped in thin papers. I would be sending my diamond to local appraiser for a look to verify the cert numbers and its grading and at the same time check for any defects the diamond might have sustain during the trip ( i hope its fine )
thank you for reading my long and naggy review.
Regards
weevenge
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