Monarch64
- Thread starter lisaC
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- Aug 12, 2005
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Hi LisaC!
Actually, I haven''t had mine serviced yet (still under two years...that will be next Feb.). However, I did just drop DH''s Tag off because the crown fell off. The jeweler didn''t specify at the time I dropped it off whether they would repair it in the store or send it to Tag, but said he would contact DH when that was determined. Today there was a message on our answering machine from them (so good timing, lol!), and DH will be talking to the jeweler tomorrow to find out what''s going on.
When I dropped off his watch, our jeweler told me that he thought he remembered seeing this problem before in Dh''s particular model (Men''s Link, and not quartz movement, can''t remember what the movement is called, maybe perpetual or have i got that confused with Rolex?), and that it was mfr. defect so it would be covered under warranty. But we''ll see...DH''s is a little over two years old as far as purchase date. I will definitely post here again tomorrow when i find out what the verdict is from DH.
I saw your other thread in the jewelry pieces subforum...I see your 6000 is 7 yrs. old and hasn''t been serviced yet, right? I think BBB''s quote sounds pretty high, but of course I haven''t yet learned what it costs to send a watch to TH yourself and have it serviced. Hopefully it''s a bit less than that, I can''t see spending more than maybe $200 to have a Tag cleaned up. i''m not really familiar with BBB and whether they have someone who services watches in house or they just contract jewelers to do repairs/service? I would think it''s safe to assume that anytime you''re dealing with a store in the middle they''re going to charge a bit to cover what they''re paying whoever is servicing a watch, so you''d probably save $ by sending it directly to Tag yourself...
Sorry I''m not very helpful! Again, I will let you know the results of DH''s convo with the jeweler tomorrow!
Actually, I haven''t had mine serviced yet (still under two years...that will be next Feb.). However, I did just drop DH''s Tag off because the crown fell off. The jeweler didn''t specify at the time I dropped it off whether they would repair it in the store or send it to Tag, but said he would contact DH when that was determined. Today there was a message on our answering machine from them (so good timing, lol!), and DH will be talking to the jeweler tomorrow to find out what''s going on.
When I dropped off his watch, our jeweler told me that he thought he remembered seeing this problem before in Dh''s particular model (Men''s Link, and not quartz movement, can''t remember what the movement is called, maybe perpetual or have i got that confused with Rolex?), and that it was mfr. defect so it would be covered under warranty. But we''ll see...DH''s is a little over two years old as far as purchase date. I will definitely post here again tomorrow when i find out what the verdict is from DH.
I saw your other thread in the jewelry pieces subforum...I see your 6000 is 7 yrs. old and hasn''t been serviced yet, right? I think BBB''s quote sounds pretty high, but of course I haven''t yet learned what it costs to send a watch to TH yourself and have it serviced. Hopefully it''s a bit less than that, I can''t see spending more than maybe $200 to have a Tag cleaned up. i''m not really familiar with BBB and whether they have someone who services watches in house or they just contract jewelers to do repairs/service? I would think it''s safe to assume that anytime you''re dealing with a store in the middle they''re going to charge a bit to cover what they''re paying whoever is servicing a watch, so you''d probably save $ by sending it directly to Tag yourself...
Sorry I''m not very helpful! Again, I will let you know the results of DH''s convo with the jeweler tomorrow!
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- Aug 12, 2005
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LisaC, sorry I didn''t get back to this thread yesterday! DH just connected with the jeweler again today, hence the delay. Turns out they did have to send it back to Tag, but there is no charge because it was a warranty issue/defect. What happened originally was that DH had taken off his watch and stored it in his watch case, and a couple days later I noticed a small silver thingie rolling around on the floor in our living room. It turned out to be the crown! He didn''t even notice it was missing when he put his watch away, thank goodness I happened to spot it before he went to wear it again. The watch was just over the two year mark from date of purchase but the jeweler was nice enough to overlook that.
I''m still interested to know how the rest of your experience goes and what it ends up costing...would be helpful to us for future reference once my warranty is up, etc.
I''m still interested to know how the rest of your experience goes and what it ends up costing...would be helpful to us for future reference once my warranty is up, etc.
lisaC
Brilliant_Rock
- Joined
- Jun 1, 2003
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- 532
Monarch64,
I decided if it''s gonna cost that much I might as well send it in Tag in Springfield, NJ. So I''ll go pick it up this weekend and mail it out next week and see what they say. That way I''ll be certain they use authentic Tag parts etc.
I''ll let you know what it costs.
I decided if it''s gonna cost that much I might as well send it in Tag in Springfield, NJ. So I''ll go pick it up this weekend and mail it out next week and see what they say. That way I''ll be certain they use authentic Tag parts etc.
I''ll let you know what it costs.
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