If you don't know what happen to MY engagement ring, please see this thread.
[URL='https://www.pricescope.com/community/threads/unhappy-about-the-way-a-side-stone-was-fixed-opinions.204732/']https://www.pricescope.com/community/threads/unhappy-about-the-way-a-side-stone-was-fixed-opinions.204732/[/URL]
First of all...this is what my ring looked like from the side:
and the top
It took them 5 weeks, to get in my ""new"" setting. My husband took in mine last thursday, and said, the new one has to look exactly like this. It has to appear to be the same ring. Take the head out of hers, and put it in the new one so she has at least a piece of her ring left.
This is what it looked like when he picked it up the next day.
I'm sure the difference is obvious to everyone here, but it clearly wasn't to them. I was appalled that they would try to pass this off as a duplicate of my ring. We took it back the very same night, pointed out how the channels on the "new" ring where made MUCH wider than the channels on mine and it causes large gaps in the ring. from the top, you can see down in to the channels, it totally changes the look of the setting. They basically first told us they didn't see a difference (must be blind) then told us it was no problem, they would fix it. I told them good, luck to you, you've told me that 3 times now in the last 10 weeks and you have yet to get it right. My husband picked it up again on Tuesday.
This is what they tried to pass off this time.
I took it out of the box and said this is the sloppiest thing I have every seen, clearly what they did was chop the top of the ring and push it all together, the head is rammed into the setting, there was a glob of I don't know what stuck to one side, and when the diamond was flat on the horizon, the sets of side diamonds were different heights. The first one made me cry, this one made me furious. I called the store and demanded to speak to the store manager. She basically said I will do whatever we need to to make you happy. I said ok, I will be there in a half hour. When I got there, I made her take my setting out of their case (yes, they had one in the case the whole time). It looked identical to mine. I mean, a perfect match. I said I want you to use this one, see how the channels are like my picture?! and set my head in it. My concern now, is how are you going to get my head out?! you attached it to the channel wall?!??!?!?! she insisted that it was not attached to the channel wall and they would be able to use it.
I went after work today, because she was not going to be in yesterday for me to come and pick it up. This is what I picked up today.
.
Yes, that's right, it looks just like the one from last week. AND, the minute she handed to me, I said, THIS IS NOT MY HEAD?! she said, well I told them to use your head? So I pulled up the picture of mine, yet again, and pointed out how mine was smooth and rounded and shiny, this one was flat, sharp, and dull. We went round and round and round and round. I made her go get my originally setting out of their safe, which I told them nothing better happen to until I'm happy, and showed with them next to each other how they are once again, not even close. I then had her go ask what happened to my head. She claims that it has been worked on so many times (uh...3?...not 10!) that it fell apart when they tried to work on it. Um. no. I'm not stupid, they attached it to the channel wall like I said, and they couldn't get it out. So here, is my dilemma. My head is now gone. The only thing I have left now, is the original setting, with the uneven side stones that they are holding in the safe.
Oh and just to add some perspective to my expectations, this is how the setting is pictured on their website.
Just like mine.
Also, just the states because I know diamond size makes a difference. The setting was made to hold a .2 to a .68 stone. My stone is .75. My husband was concerned when he purchased them seperately and had it built, that my stone would be to big for the setting, so there no way, the reason for the gaps is related to diamond size. I'm also sure this is my diamond because it has a slight laser cut kind of...I guess it's like a ridge, that i can feel with my finger, I've been feeling it since the day I got my ring 3 years ago, and it is still there, although the stone has been reset and the ridge is now on a different side then I'm used to.
So...my questions for the REAL jewelers here are
1) how is it that tuesday when she pulled it out of the case the channels were right, and now they are angled incorrectly? I mean, really how does that happen? can you stretch them like that?
2) Given the current ring with the gaps, if it were you, do you think it would be possible to make it look like my original ring? I mean...can you re-angle the channels to look right?
3) Assuming none of the above is possible, do you think there is any hope, minus that I have a new head I didn't want, for my old setting? Would a REAL jeweler be able to even out the side stones?
I have never been so distraught over a piece of jewelry in my entire life. This whole experience has been awful, and I am done dealing with this horrible store, and I would like to know, realistically, what I can do about it.
[URL='https://www.pricescope.com/community/threads/unhappy-about-the-way-a-side-stone-was-fixed-opinions.204732/']https://www.pricescope.com/community/threads/unhappy-about-the-way-a-side-stone-was-fixed-opinions.204732/[/URL]
First of all...this is what my ring looked like from the side:
and the top
It took them 5 weeks, to get in my ""new"" setting. My husband took in mine last thursday, and said, the new one has to look exactly like this. It has to appear to be the same ring. Take the head out of hers, and put it in the new one so she has at least a piece of her ring left.
This is what it looked like when he picked it up the next day.
I'm sure the difference is obvious to everyone here, but it clearly wasn't to them. I was appalled that they would try to pass this off as a duplicate of my ring. We took it back the very same night, pointed out how the channels on the "new" ring where made MUCH wider than the channels on mine and it causes large gaps in the ring. from the top, you can see down in to the channels, it totally changes the look of the setting. They basically first told us they didn't see a difference (must be blind) then told us it was no problem, they would fix it. I told them good, luck to you, you've told me that 3 times now in the last 10 weeks and you have yet to get it right. My husband picked it up again on Tuesday.
This is what they tried to pass off this time.
I took it out of the box and said this is the sloppiest thing I have every seen, clearly what they did was chop the top of the ring and push it all together, the head is rammed into the setting, there was a glob of I don't know what stuck to one side, and when the diamond was flat on the horizon, the sets of side diamonds were different heights. The first one made me cry, this one made me furious. I called the store and demanded to speak to the store manager. She basically said I will do whatever we need to to make you happy. I said ok, I will be there in a half hour. When I got there, I made her take my setting out of their case (yes, they had one in the case the whole time). It looked identical to mine. I mean, a perfect match. I said I want you to use this one, see how the channels are like my picture?! and set my head in it. My concern now, is how are you going to get my head out?! you attached it to the channel wall?!??!?!?! she insisted that it was not attached to the channel wall and they would be able to use it.
I went after work today, because she was not going to be in yesterday for me to come and pick it up. This is what I picked up today.
.
Yes, that's right, it looks just like the one from last week. AND, the minute she handed to me, I said, THIS IS NOT MY HEAD?! she said, well I told them to use your head? So I pulled up the picture of mine, yet again, and pointed out how mine was smooth and rounded and shiny, this one was flat, sharp, and dull. We went round and round and round and round. I made her go get my originally setting out of their safe, which I told them nothing better happen to until I'm happy, and showed with them next to each other how they are once again, not even close. I then had her go ask what happened to my head. She claims that it has been worked on so many times (uh...3?...not 10!) that it fell apart when they tried to work on it. Um. no. I'm not stupid, they attached it to the channel wall like I said, and they couldn't get it out. So here, is my dilemma. My head is now gone. The only thing I have left now, is the original setting, with the uneven side stones that they are holding in the safe.
Oh and just to add some perspective to my expectations, this is how the setting is pictured on their website.
Just like mine.
Also, just the states because I know diamond size makes a difference. The setting was made to hold a .2 to a .68 stone. My stone is .75. My husband was concerned when he purchased them seperately and had it built, that my stone would be to big for the setting, so there no way, the reason for the gaps is related to diamond size. I'm also sure this is my diamond because it has a slight laser cut kind of...I guess it's like a ridge, that i can feel with my finger, I've been feeling it since the day I got my ring 3 years ago, and it is still there, although the stone has been reset and the ridge is now on a different side then I'm used to.
So...my questions for the REAL jewelers here are
1) how is it that tuesday when she pulled it out of the case the channels were right, and now they are angled incorrectly? I mean, really how does that happen? can you stretch them like that?
2) Given the current ring with the gaps, if it were you, do you think it would be possible to make it look like my original ring? I mean...can you re-angle the channels to look right?
3) Assuming none of the above is possible, do you think there is any hope, minus that I have a new head I didn't want, for my old setting? Would a REAL jeweler be able to even out the side stones?
I have never been so distraught over a piece of jewelry in my entire life. This whole experience has been awful, and I am done dealing with this horrible store, and I would like to know, realistically, what I can do about it.