kefira
Shiny_Rock
- Joined
- Nov 20, 2011
- Messages
- 197
Hello PSers!
I'm generally a lurker, but I have a situation I could use advice about. I'm not usually a complainer about customer service, so I was wondering what others would do. Sorry for the length; I'm not the most concise, I know.
My husband and I recently purchased a living room chair from a nice, but not super high-end, furniture store. We are pretty casual people. We wear jeans and hoodies despite being in our 30s. He works in tech, has no interest in fashion, and no need for it either. I dress down, too, but also wear some daily bling (diamond studs and wedding set). We don't look like slobs or anything, just casual, IMO.
Anyway, we went to buy a particular chair, and ended up deciding on a slightly different one, and went to select the fabric for it. The saleslady was flipping through a bunch of fabrics in our general color range. I found one I liked, but we kept looking through, to make sure it was "the one". There was one she looked at and immediately decided was "too expensive" for us (she said this), and she folded it over so she knew it was "rejected". The woman hadn't asked our budget, and we hadn't even mentioned price. I liked the fabric I'd already chosen, and I didn't think about her comment until later. My husband and I were talking about it after, and we thought it was kind of funny, kind of insulting, but not a huge deal.
So, a couple of days pass, and I'd been thinking about the first chair, the one I had first wanted to order. I realize we are still within our 72-hour window, so I talk it over with my husband, and we decide to go back in and switch the chair style (keeping the fabric choice). We knew our first saleslady was on vacation, but another woman we had been introduced to was there. She helped us out and was lovely to us.
A couple more days pass, and my husband received a voicemail from the first woman, asking why our order had been canceled. She said she "likes to know why people do things" and that we could always come back and find a less expensive material for the chair, if we still want it. She is still on vacation until tomorrow and I guess she isn't aware that we had just changed the order, not canceled it. I'm sure the part she was personally involved with does show as a cancellation, but her name is still listed as the the salesperson for the new order. The crazy thing is that the chair we switched to is more expensive, and we never even had a set budget. My husband tried to call her back to clarify, but her voicemail is not set up properly yet (she's new), so we don't know if she got the message. He was able to confirm that the order isn't canceled, since she did get us slightly worried with her message.
Would you complain about her comments? I mean, sure, we aren't made of money, but we can definitely afford this chair. The implication that we can't based on our looks, is kind of bothering me. I'm not wanting to get her in trouble. I more want her to be aware that her assumptions aren't appreciated. In this case, she is wrong, but even if this purchase were a luxury for us, that's none of her business, right? What would you do or say?
I'm generally a lurker, but I have a situation I could use advice about. I'm not usually a complainer about customer service, so I was wondering what others would do. Sorry for the length; I'm not the most concise, I know.
My husband and I recently purchased a living room chair from a nice, but not super high-end, furniture store. We are pretty casual people. We wear jeans and hoodies despite being in our 30s. He works in tech, has no interest in fashion, and no need for it either. I dress down, too, but also wear some daily bling (diamond studs and wedding set). We don't look like slobs or anything, just casual, IMO.
Anyway, we went to buy a particular chair, and ended up deciding on a slightly different one, and went to select the fabric for it. The saleslady was flipping through a bunch of fabrics in our general color range. I found one I liked, but we kept looking through, to make sure it was "the one". There was one she looked at and immediately decided was "too expensive" for us (she said this), and she folded it over so she knew it was "rejected". The woman hadn't asked our budget, and we hadn't even mentioned price. I liked the fabric I'd already chosen, and I didn't think about her comment until later. My husband and I were talking about it after, and we thought it was kind of funny, kind of insulting, but not a huge deal.
So, a couple of days pass, and I'd been thinking about the first chair, the one I had first wanted to order. I realize we are still within our 72-hour window, so I talk it over with my husband, and we decide to go back in and switch the chair style (keeping the fabric choice). We knew our first saleslady was on vacation, but another woman we had been introduced to was there. She helped us out and was lovely to us.
A couple more days pass, and my husband received a voicemail from the first woman, asking why our order had been canceled. She said she "likes to know why people do things" and that we could always come back and find a less expensive material for the chair, if we still want it. She is still on vacation until tomorrow and I guess she isn't aware that we had just changed the order, not canceled it. I'm sure the part she was personally involved with does show as a cancellation, but her name is still listed as the the salesperson for the new order. The crazy thing is that the chair we switched to is more expensive, and we never even had a set budget. My husband tried to call her back to clarify, but her voicemail is not set up properly yet (she's new), so we don't know if she got the message. He was able to confirm that the order isn't canceled, since she did get us slightly worried with her message.
Would you complain about her comments? I mean, sure, we aren't made of money, but we can definitely afford this chair. The implication that we can't based on our looks, is kind of bothering me. I'm not wanting to get her in trouble. I more want her to be aware that her assumptions aren't appreciated. In this case, she is wrong, but even if this purchase were a luxury for us, that's none of her business, right? What would you do or say?