GoodSoul
Brilliant_Rock
- Joined
- Sep 5, 2008
- Messages
- 552
I cannot believed what the sales lady just told me over the phone.
Someone referred me to this store and I emailed to them explaining what I was looking for. She emailed back within hours and gave me a few stones and the general stats. None of it was a 100% match of what I was looking for which is fine since I am open to slight variations. She also asked me to pop by the store to see if I am comfortable working with her although she has nothing to show me as most of the stones are in the NY office which she can overnight if I am interested. I emailed her back asking if I can have the certs info so that I can get the crown and pavilion angle before she gets it shipped (coz I don''t want to waste her money and time if the cut isn''t good).
I popped by yesterday and the shop was dark as someone was fixing her electrical stuff. She had stored all of her stones away since the alarm was not on. She was very friendly but flustered as there are other clients, phone was ringing and she was there by herself. She told me to follow-up with an email and before I went, she asked me for my budget (ard $15K).
Once I got back into the office, I emailed her with the specs again (1.3-1.4 E/VS2 with Triple Excellent, no fluorescence)and requested her to give me the detail stats also.
I called her today to see if she received the email. She started off by saying that if I am comfortable to do business with her, she will give me the best price. (repeated at least 4 times in the conversation) She then went on to say about what I am looking for is a very popular size/specs and it''ll sell easily. So once she finds it she has to grab it and buy it before it''s gone and if I am comfortable with her, she''ll give me the best price.
???? I told her that it''s good to know she will give me the best price but the stone needs to meet my requirements as well. She then said that''s a lot of "work" for her since I am so particular about the "stats" and in addition, she doesn''t have it in-house and need to get it from other sources and if I am just shopping, then go and shop somewhere else and she will match the price. She said that the specs that I want will sell very easily without the "works" (as in sending me the stats???) and she has too many projects on hand and this is just too much "work" for her. She added that she does not give certs to people they have not done business before.
I was shocked!!!! How on earth do they get new customer??!! What kind of customer service is this?
I was referred by someone who bought a VERY NICE 2.5 carat from her and she did search high and low for her. My friend is particular too but she fell in love with that stone after seeing it. It is a VERY nice stone I''ve to say (at least under the bridal shop and restaurant lights and I didn''t view it close). I am sure that my friend wasn''t as particular as me (all thanks to the education I get at Pricescope ) When I was there, someone called in to ask about a carat size G/H/I color and she was nice but he didn''t ask for the certs/stats.
It''s true that this size/specs are hard to find since I''ve emailed/talked to a few vendors (incl GOG & WF) and all of them are beyond nice. Obviously she cannot handle potential customers who do not just do business base on comfort level!!
Sorry for the long vent.. URGH!!!!
Someone referred me to this store and I emailed to them explaining what I was looking for. She emailed back within hours and gave me a few stones and the general stats. None of it was a 100% match of what I was looking for which is fine since I am open to slight variations. She also asked me to pop by the store to see if I am comfortable working with her although she has nothing to show me as most of the stones are in the NY office which she can overnight if I am interested. I emailed her back asking if I can have the certs info so that I can get the crown and pavilion angle before she gets it shipped (coz I don''t want to waste her money and time if the cut isn''t good).
I popped by yesterday and the shop was dark as someone was fixing her electrical stuff. She had stored all of her stones away since the alarm was not on. She was very friendly but flustered as there are other clients, phone was ringing and she was there by herself. She told me to follow-up with an email and before I went, she asked me for my budget (ard $15K).
Once I got back into the office, I emailed her with the specs again (1.3-1.4 E/VS2 with Triple Excellent, no fluorescence)and requested her to give me the detail stats also.
I called her today to see if she received the email. She started off by saying that if I am comfortable to do business with her, she will give me the best price. (repeated at least 4 times in the conversation) She then went on to say about what I am looking for is a very popular size/specs and it''ll sell easily. So once she finds it she has to grab it and buy it before it''s gone and if I am comfortable with her, she''ll give me the best price.
I was shocked!!!! How on earth do they get new customer??!! What kind of customer service is this?
I was referred by someone who bought a VERY NICE 2.5 carat from her and she did search high and low for her. My friend is particular too but she fell in love with that stone after seeing it. It is a VERY nice stone I''ve to say (at least under the bridal shop and restaurant lights and I didn''t view it close). I am sure that my friend wasn''t as particular as me (all thanks to the education I get at Pricescope ) When I was there, someone called in to ask about a carat size G/H/I color and she was nice but he didn''t ask for the certs/stats.
It''s true that this size/specs are hard to find since I''ve emailed/talked to a few vendors (incl GOG & WF) and all of them are beyond nice. Obviously she cannot handle potential customers who do not just do business base on comfort level!!
Sorry for the long vent.. URGH!!!!