I''m desperate for advice on how to handle a situation with a jeweler from whom I purchased a 3-stone diamond ring. The side stones are .25 carat weight. The center stone was not certified, but was .63 ct and jeweler told me it was an SI2, H color. I looked at the center stone (which was a loose stone) with a loupe and saw some dark spots (not visible to naked eye) but no feather inclusions.
The ring was sent to me upon setting and sizing, and I noticed the center or side stone appeared slightly askew. I went back to the jeweler, who agreed that it was set slightly askew. (I was annoyed at that point that someone as qualified as him would send me a ring when the setting was obviously off-center). Anyway, he sent it back to his jeweler to have it straightened and then mailed it back to me.
Upon receiving the ring, though the stones were straight, the center stone had what looked to me to be a highly visible crack in the corner very close to the prong. I called the jeweler back again and he said he would need to see it to tell. I sent him the ring overnight and asked him to call me once he''d looked at it. I called him 3 times over the course of the week to try to reach him. (He never called). When I finally did reach him, he told me that it wasn''t a "crack" but a feather in the diamond and he''d sent it back to the jeweler to see if he could cover it with a prong. I told him that there was no feather when I bought it, nor was there a feather when he sent it to me the first time (when the diamond were set off kilter). Then he went into this whole thing about having his jeweler pop out the diamond to weigh it to ensure that it was the same diamond. He said "it would be the first time ever" and "he''ll probably tell me where to go when I ask him to pop it out and check". And that if I wasn''t happy with the diamond that I could pay more for a better one. He rushed me off the phone and said he would call me in a couple of days.
How should I handle this? I won''t be happy with a diamond that has a visible feather, and from what I''ve read, the fact that it is close to surface and to edge of diamond is not good! I paid $3600 for the ring. It''s a white gold setting with smaller chips along the band in addition to the 3-stone.
Am I being taken for a ride? What should I do? Please help!
Thanks,
not2happy
The ring was sent to me upon setting and sizing, and I noticed the center or side stone appeared slightly askew. I went back to the jeweler, who agreed that it was set slightly askew. (I was annoyed at that point that someone as qualified as him would send me a ring when the setting was obviously off-center). Anyway, he sent it back to his jeweler to have it straightened and then mailed it back to me.
Upon receiving the ring, though the stones were straight, the center stone had what looked to me to be a highly visible crack in the corner very close to the prong. I called the jeweler back again and he said he would need to see it to tell. I sent him the ring overnight and asked him to call me once he''d looked at it. I called him 3 times over the course of the week to try to reach him. (He never called). When I finally did reach him, he told me that it wasn''t a "crack" but a feather in the diamond and he''d sent it back to the jeweler to see if he could cover it with a prong. I told him that there was no feather when I bought it, nor was there a feather when he sent it to me the first time (when the diamond were set off kilter). Then he went into this whole thing about having his jeweler pop out the diamond to weigh it to ensure that it was the same diamond. He said "it would be the first time ever" and "he''ll probably tell me where to go when I ask him to pop it out and check". And that if I wasn''t happy with the diamond that I could pay more for a better one. He rushed me off the phone and said he would call me in a couple of days.
How should I handle this? I won''t be happy with a diamond that has a visible feather, and from what I''ve read, the fact that it is close to surface and to edge of diamond is not good! I paid $3600 for the ring. It''s a white gold setting with smaller chips along the band in addition to the 3-stone.
Am I being taken for a ride? What should I do? Please help!
Thanks,
not2happy
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