zac.carlson
Rough_Rock
- Joined
- Dec 27, 2004
- Messages
- 3
Saturday night my fiance came home from work where she noticed her diamond was chipped. She is a nurse and does not typically wear her ring while working. She stores it in her purse while at work, with the only hard object being her keys. Apparently she noticed this chip while she was putting her ring back on when she was leaving.
Let me first decribe the diamond and ring:
0.70 carat Brilliant cut diamond, H I1 in a four prong platinum engagment ring.
Purchased 20 October 2003 from Shane Co Direct Diamond Importers
Sunday morning we went back to the store with their certified apprasial sheet that contains the warranty information. Because I never expected a diamond becoming chipped through normal wear, I was amazed when the rude sales person told me "that''s what you have insurance for, hun." I expected the store to back their diamonds up and replace a chipped diamond with one of equal weight and quality. Already angry, I became more irritated when the sales person likened our diamond to her virtually unbreakable dishes. Needless to say we left the store frustrated and unsure what to do.
I decided to head to the local mall to check the policy at other jewelery stores. Of the three i went to, all of them would have replaced the diamond, no questions asked. I plan on calling around to a few more today.
This chip is large enough to easily notice without a loop, and has produced a crack into the center of the diamond rendering 1/3 of the diamond semi opaque.
Obviously, we want to replace the diamond. However, we feel the store should replace the stone. Are we out of line? Everyone I have talked to is appalled at the fact the store wont replace the diamond. What is the best way to handle this?
I appreciate any help you all can offer.
Let me first decribe the diamond and ring:
0.70 carat Brilliant cut diamond, H I1 in a four prong platinum engagment ring.
Purchased 20 October 2003 from Shane Co Direct Diamond Importers
Sunday morning we went back to the store with their certified apprasial sheet that contains the warranty information. Because I never expected a diamond becoming chipped through normal wear, I was amazed when the rude sales person told me "that''s what you have insurance for, hun." I expected the store to back their diamonds up and replace a chipped diamond with one of equal weight and quality. Already angry, I became more irritated when the sales person likened our diamond to her virtually unbreakable dishes. Needless to say we left the store frustrated and unsure what to do.
I decided to head to the local mall to check the policy at other jewelery stores. Of the three i went to, all of them would have replaced the diamond, no questions asked. I plan on calling around to a few more today.
This chip is large enough to easily notice without a loop, and has produced a crack into the center of the diamond rendering 1/3 of the diamond semi opaque.
Obviously, we want to replace the diamond. However, we feel the store should replace the stone. Are we out of line? Everyone I have talked to is appalled at the fact the store wont replace the diamond. What is the best way to handle this?
I appreciate any help you all can offer.