vespergirl
Ideal_Rock
- Joined
- Jan 29, 2007
- Messages
- 5,497
Well ... maybe not ruined ... but they ordered me the wrong Precision Set setting & now they''re giving me attitude! Thank goodness I have 30 days to return!
Here''s the story - I ordered a new setting, solitiare with double prongs & micropave around the basket (custom work) and it was promised to be delivered to me before we left for the holidays. So Saturday morning, I go to pick it up - I had to wait an hour and a half for the jeweler to finish setting it, and as soon as they showed it to me, I said it was THE WRONG SETTING. It was actually identical to what I ordered, except it didn''t have the micropave around the basket that I wanted. Then they get the sales rep & she says that I was looking at solitaires - excuse me, but I know what I ordered!!! Anyway, then she apologized, and said she could do the exchange right away. But, I had to leave right away to catch my flight, and didn''t have time to wait for them to re-set it in my old setting. So, she told me to tak eit with me, because I have 30 days to return it, and we could exchange it afterwards.
After I left the store, I realized that they didn''t even set the diamond in the ring properly, if it had been the right setting - the arrows in the diamond aren''t lined up with the prongs.
I was SO disappointed. Now, instead of going to back to them to exchange it, I''m thinking of just returning the setting for another piece of jewlery and having another jeweler make me a new setting. Since my diamond was a trade-in, I actually had store credit that I used to buy the setting, so either way, I can''t get cash back I don''t think - maybe I can just get some simple diamond studs from them instead ...
So, I called back this morning, and my sales rep wasn''t in yet, so I spoke to someone else, and he sounded doubtful that the mistake wqas theirs - excuse me, but my husband has spent over $20,000 at this jewlery store in the past 2 years, and these people dare to give me attittude?!?!?! Not to sound like a snot, but I couldn''t believe that he wasn''t being totally ingratiating. To the sales peoples defense when I was there on SAt., they were all very apologetic and shocked at the error, but I don''t want to be doubted for a second by people who are supposed to be selling me these expensive items!
Anyway, I left a message for the sales girl who did the sale, and I''ll let you know what happens after I talk to her.
So, it''s actually a nice setting anyway, but I am so disappointed by this whole process that it has almost totally ruined the experience of getting a fun new upgrade. I may just end up going to Quest or someone good to make my new setting, but it''s going to be such an extra expense that now I feel bad that my husband''s going to have to spend more out of pocket.
I will go take some pics now & post them and let you know what happens ...
Hope everyone else had better Xmas bling experiences!
Here''s the story - I ordered a new setting, solitiare with double prongs & micropave around the basket (custom work) and it was promised to be delivered to me before we left for the holidays. So Saturday morning, I go to pick it up - I had to wait an hour and a half for the jeweler to finish setting it, and as soon as they showed it to me, I said it was THE WRONG SETTING. It was actually identical to what I ordered, except it didn''t have the micropave around the basket that I wanted. Then they get the sales rep & she says that I was looking at solitaires - excuse me, but I know what I ordered!!! Anyway, then she apologized, and said she could do the exchange right away. But, I had to leave right away to catch my flight, and didn''t have time to wait for them to re-set it in my old setting. So, she told me to tak eit with me, because I have 30 days to return it, and we could exchange it afterwards.
After I left the store, I realized that they didn''t even set the diamond in the ring properly, if it had been the right setting - the arrows in the diamond aren''t lined up with the prongs.
I was SO disappointed. Now, instead of going to back to them to exchange it, I''m thinking of just returning the setting for another piece of jewlery and having another jeweler make me a new setting. Since my diamond was a trade-in, I actually had store credit that I used to buy the setting, so either way, I can''t get cash back I don''t think - maybe I can just get some simple diamond studs from them instead ...
So, I called back this morning, and my sales rep wasn''t in yet, so I spoke to someone else, and he sounded doubtful that the mistake wqas theirs - excuse me, but my husband has spent over $20,000 at this jewlery store in the past 2 years, and these people dare to give me attittude?!?!?! Not to sound like a snot, but I couldn''t believe that he wasn''t being totally ingratiating. To the sales peoples defense when I was there on SAt., they were all very apologetic and shocked at the error, but I don''t want to be doubted for a second by people who are supposed to be selling me these expensive items!
Anyway, I left a message for the sales girl who did the sale, and I''ll let you know what happens after I talk to her.
So, it''s actually a nice setting anyway, but I am so disappointed by this whole process that it has almost totally ruined the experience of getting a fun new upgrade. I may just end up going to Quest or someone good to make my new setting, but it''s going to be such an extra expense that now I feel bad that my husband''s going to have to spend more out of pocket.
I will go take some pics now & post them and let you know what happens ...
Hope everyone else had better Xmas bling experiences!
I''ll let you know ...
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