@nala I have emailed the buyer three times to offer refund. No answer. I can’t add to my response on PayPal until they ask for more information (as far as I can tell). If I just refund her on PayPal will they insist she ship it back? Not according to their email to me as shown above. So frustrating.
Thank you @MamaBee. Definitely a word of caution here. Ugh.
No!! Do not refund her!!! Nope. You will Not refund her. PayPal has funds frozen. They will do it when case is closed. After she has shipped.
Thank you!!! Ok! I will be patient. Admittedly not my strongest virtue. Many thanks from one teacher to another @nala !! ♥
Awww! No worries! Enjoy your weekend and try not to stress over this.
@nala I have emailed the buyer three times to offer refund. No answer. I can’t add to my response on PayPal until they ask for more information (as far as I can tell). If I just refund her on PayPal will they insist she ship it back? Not according to their email to me as shown above. So frustrating.
Thank you @MamaBee. Definitely a word of caution here. Ugh.
@MamaBee thanks!! I tried to call but there is no way you can get through now. Thanks for your advice though I’ll keep trying.
@Bonfire I understand. I’ve never had a problem before but this has definitely given me great pause for selling in the future. Thanks so much!! I hope I am wrong about this, but only time will tell...and it doesn’t feel right now that she has ghosted me despite my repeated offers to refund.
I think I would only sell to long time members on PS...
@Slick1 if you don’t receive your item back please share the buyer’s name. Not out of revenge but to protect others.
Hoping you get your ring back.
Hi fellow PSers,
Just a note of caution on selling our baubles on Diamondbistro and Loupetroop. Although I have sold quite a few pieces on those sites, I am afraid I am being scammed right now.
Last weekend I sold a ring on DB. Buyer and I had a back and forth correspondence which resulted in this person purchasing the band. I promptly sent the ring insured to the buyer in CA (I am in NY). Buyer receives ring and says the sizing is incorrect. I sold it as a 7.5 and she claims it is an 8. Despite having Final Sale stated in my listing she wants to return it. I am amenable to that if she sends the ring back. She immediately files a Paypal claim stating Not as described.
I respond on PP that I would refund the funds when the ring is shipped back, minus my fees and postage of about $30 (though at this point I would eat that as well for the ring back). I am waiting for PP to resolve the case before 12/21. In my response I included a screenshot of my listing which stated Final Sale, which she conveniently excluded from her claim, of course.
I then kindly email the buyer that I would refund her if they send the ring back. Crickets. Three emails from me over three days, nicely asking them to just send it back and I will refund, continue to go unanswered.
I also receive an email from PP that they cannot guarantee that the merchandise will be returned!! I have read that they consistently side with buyers!
What is my recourse here if any? I now have no ring and the funds are pending in PP and likely to be refunded if I have researched correctly. Again, even though we spoke at length prior to sale, I had Final Sale in my listing, I fear I might be getting scammed.
This experience has certainly and maybe permanently tarnished my bling hobby for me.
Thank you @yssie I really appreciate you weighing in as I respect your opinion and always agree with your postings!
@MamaBee and @Daisys and Diamonds Now I can enjoy my weekend. Thanks so much!!
Thank you @yssie I really appreciate you weighing in as I respect your opinion and always agree with your postings!
@MamaBee and @Daisys and Diamonds Now I can enjoy my weekend. Thanks so much!!