Cestsla Jewelry is based out of New York and she sells on Etsy and has a web site. I purchased a piece of jewelry from her and the quality of the item I received was poor. I am aware that she custom makes each piece of jewelry and I was not expecting perfection. I emailed her a picture of my concerns and she agreed that there was in fact a problem with the piece. She refused a refund (which was fine) and I accepted a replacement necklace, which has not yet arrived. The most astonishing part of my whole experience is how this woman has communicated with me. She is INCREDIBLY unprofessional. Surprisingly, her feedback is good, but buyer beware!