luckystar112
Ideal_Rock
- Joined
- Jan 8, 2007
- Messages
- 3,962
I''ve been having a problem with my internet connection for a few months now. It''s driving me CRAZY.
Problem: My modem restarts itself every 3-10 minutes. Which means if I''m in the middle of doing something, I''m booted from the net and have to sit there and wait for my computer to connect again, which usually takes between 1-2 minutes.
I have a laptop and a desktop. Roadrunner through Comcast. One modem, one router (router is from Netgear).
This has been a huge rollercoaster.
I called Comcast, someone came out and told me that my upstream level was low...he said he''d have his manager come fix it the next day--and that I didn''t have to be home.
I have no idea if that person came, but the problem still persisted. I called Comcast again, got some lady (not sure if I was talking to someone in the U.S.) who told me that she would have her manager call a manager in my area to get it fixed.
That was a month ago....don''t think anyone ever came out.
I called Comcast today and they sent out a guy ASAP (he just left). He fully admitted to me that he was new, but said my levels were fine. He told me that it could be my firewall (?). Then later he changed out my modem for a new one and said the problem should be fixed.
Except its not. Sigh.
I''m not sure what to do at this point, but it is severely affecting my ability to work from home (not to mention my precious PS time
) and school is supposed to start in two weeks.
I''m desperate. Is there anyone who knows how to fix this?
TIA!
Problem: My modem restarts itself every 3-10 minutes. Which means if I''m in the middle of doing something, I''m booted from the net and have to sit there and wait for my computer to connect again, which usually takes between 1-2 minutes.
I have a laptop and a desktop. Roadrunner through Comcast. One modem, one router (router is from Netgear).
This has been a huge rollercoaster.
I called Comcast, someone came out and told me that my upstream level was low...he said he''d have his manager come fix it the next day--and that I didn''t have to be home.
I have no idea if that person came, but the problem still persisted. I called Comcast again, got some lady (not sure if I was talking to someone in the U.S.) who told me that she would have her manager call a manager in my area to get it fixed.
That was a month ago....don''t think anyone ever came out.
I called Comcast today and they sent out a guy ASAP (he just left). He fully admitted to me that he was new, but said my levels were fine. He told me that it could be my firewall (?). Then later he changed out my modem for a new one and said the problem should be fixed.
Except its not. Sigh.
I''m not sure what to do at this point, but it is severely affecting my ability to work from home (not to mention my precious PS time
I''m desperate. Is there anyone who knows how to fix this?
TIA!