Hello everyone!
Whitehall called in the early afternoon saying they had my ring. I went in there and the saleslady gave it to me
and then said the manager had to do the credit to my 2 cards-(I used a new whitehall account I opened and also a card of my own.) The manager came and said he had to call his District Manager to get this refund approved because trade ins are not refundable! Then he showed me the bottom of the receipt which did state that.
I told him that the other manager repeatedly stated that I had 30 days unconditionally for a 100% full refund and return of my ring. Also I never agreed on a stone. I had no idea what a 2 carat would look like in this quality and also I know that no 2 diamonds are a like even it they are graded the same. I told this and also that they ran my card through to "hold" the sale price if I did decide on a stone.
He then said she should not had done this, but proceded to show me a 1.5 SI1 I-J color round in a white gold setting. They said because they "liked" me so much they did some digging and found this "fabulous stone." Well it had black carbon deposits all over the bottom and looked black inside-looked just like the 2 carat they tried to sell me except it wasn''t knicked on the side. They said this fabulous SI1 would be the same price as the 2 carat SI2 I-10,000
can you believe that? I pretended to be interested as they still didn''t credit my acct. and I thought if I acted like I may possibly bring my hubby in with me this weekend to look at the stone they may credit my acct because they wouldn''t want to lose a possible sale and would avoid conflict.
Anyways, they credited my acct!!!
I got the receipt to prove it and my ring back! Tomorrow first thing I am going to close my Whitehall credit card. They think I may come back on Sat. to see the stone-yeah right!
Now I am going to stick with my local jeweler who made my setting and other pieces for my family...-or search online...I should have did that to begin with, but just thought I should stick with the store it was purchased from to get the credit...
It seems like they also jacked up their prices since I had that "credit" for the trade in so in all actuality I wasn''t getting my credit because they just made their prices higher.
Thank you to all for your advice and moral support-I wish more people knew about you guys here, you are the BEST!!!
I also hope that other people who are considering buying from one of these stores will see my post and never set foot in one....
I am now on the search for a nicely cut SI1 f-g color stone 1.5-2.0 stone and sure hope I find it!
Should I still report them to the BBB and call their corporate headquarters to complain or just leave well enough alone. I feel like they tried to conned me, but I allowed them to do that so maybe I will just let it be....
Again I thank you all for taking the time to help me and for not scolding me even though I deserve it big time! I just thank God that you guys were right and it worked out.
Whitehall called in the early afternoon saying they had my ring. I went in there and the saleslady gave it to me
I told him that the other manager repeatedly stated that I had 30 days unconditionally for a 100% full refund and return of my ring. Also I never agreed on a stone. I had no idea what a 2 carat would look like in this quality and also I know that no 2 diamonds are a like even it they are graded the same. I told this and also that they ran my card through to "hold" the sale price if I did decide on a stone.
He then said she should not had done this, but proceded to show me a 1.5 SI1 I-J color round in a white gold setting. They said because they "liked" me so much they did some digging and found this "fabulous stone." Well it had black carbon deposits all over the bottom and looked black inside-looked just like the 2 carat they tried to sell me except it wasn''t knicked on the side. They said this fabulous SI1 would be the same price as the 2 carat SI2 I-10,000
Anyways, they credited my acct!!!
Now I am going to stick with my local jeweler who made my setting and other pieces for my family...-or search online...I should have did that to begin with, but just thought I should stick with the store it was purchased from to get the credit...
It seems like they also jacked up their prices since I had that "credit" for the trade in so in all actuality I wasn''t getting my credit because they just made their prices higher.
Thank you to all for your advice and moral support-I wish more people knew about you guys here, you are the BEST!!!
I also hope that other people who are considering buying from one of these stores will see my post and never set foot in one....
I am now on the search for a nicely cut SI1 f-g color stone 1.5-2.0 stone and sure hope I find it!
Should I still report them to the BBB and call their corporate headquarters to complain or just leave well enough alone. I feel like they tried to conned me, but I allowed them to do that so maybe I will just let it be....
Again I thank you all for taking the time to help me and for not scolding me even though I deserve it big time! I just thank God that you guys were right and it worked out.
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