diamondnut
Brilliant_Rock
- Joined
- Jan 24, 2008
- Messages
- 510
hi everyone,
i was hoping you can give me some insight on the economics of upgrades.
a little background info...my original ER was a 1.56ct D VS1 H&A RB which i received in 2003. earlier this year, i brought it back to the same B&M place on 47th street and upgraded it to a 2.51ct E VS1. i currently live in HK so did most of the corresponding with the jeweler via email & phone. he was satisfactorily responsive.
fast forward 4 months later and some serious bouts of DSS, i''m starting my initial research on another upgrade to a 3.3 to 3.5 ct E SI1 stone. i''ve emailed the jeweler twice over the past 3 weeks and still no response. i called him yesterday and was unable to reach him because he''s at a conference. i''m beginning to feel like he''s not interested in helping me with this upgrade.
so my question is...are upgrades not really considered profitable transactions or something (i.e. they''re offered more so to provide good customer service). my first upgrade was 200% more than the original ER so maybe that''s why he was more helpful but this upgrade will hopefully be no more 40% or so more. am i getting brushed off because this is considered a ''low profit'' transaction. I really hope that''s not the case since i won''t be able to upgrade anywhere else (at least not for the full value).
thank you so much!!!
i was hoping you can give me some insight on the economics of upgrades.
a little background info...my original ER was a 1.56ct D VS1 H&A RB which i received in 2003. earlier this year, i brought it back to the same B&M place on 47th street and upgraded it to a 2.51ct E VS1. i currently live in HK so did most of the corresponding with the jeweler via email & phone. he was satisfactorily responsive.
fast forward 4 months later and some serious bouts of DSS, i''m starting my initial research on another upgrade to a 3.3 to 3.5 ct E SI1 stone. i''ve emailed the jeweler twice over the past 3 weeks and still no response. i called him yesterday and was unable to reach him because he''s at a conference. i''m beginning to feel like he''s not interested in helping me with this upgrade.
so my question is...are upgrades not really considered profitable transactions or something (i.e. they''re offered more so to provide good customer service). my first upgrade was 200% more than the original ER so maybe that''s why he was more helpful but this upgrade will hopefully be no more 40% or so more. am i getting brushed off because this is considered a ''low profit'' transaction. I really hope that''s not the case since i won''t be able to upgrade anywhere else (at least not for the full value).
thank you so much!!!