Italiahaircolor
Ideal_Rock
- Joined
- Dec 16, 2007
- Messages
- 5,184
A few months ago I discovered a website similar to the ultra-popular Etsy that specialized in handmade goods. Its sister company is a well known site that I shop all the time without issue at all. So, I trusted my transactions.
My first purchase was in early September. I ordered a Christmas gift for my SIL that was awesome and I loved it. After weeks of waiting, I found that the order was neither shipped nor confirmed. The seller accepted my money but never sent the item. I was upset, but after a lengthy process I was able to get a full refund. Apparently the seller claimed she shut her "page" down and my order shouldn''t have gone through...but, some how it did...and she accepted my money.
I went on to order another Christmas gift for my SIL...one of the three piece set arrived broken. I was frustrated, but the seller was really nice and sent a replacement within two weeks.
So...this brings me to my vent...
I ordered, yet again, another gift for my SIL, this time it was for her birthday. Her birthday was today...and I ordered the gift on October 20th. Thinking that was ample time to get the gift to her, I was really upset to see three days ago that the order was neither shipped nor confirmed. I immediately contacted both customer service and the seller to see what was going on. Customer service said that I could file for a refund. The seller, well she never responded.
I went to file for a refund, and the "service is unavailable"...
!
I don''t understand how people can do business like this! Shouldn''t a site confirm often with their sellers that their page is still current and that they are selling actively still? And shouldn''t there be a procedure that the seller should have to go through before accepting the money, like supplying a tracking number?! How difficult could it really be? We''re not talking a small site, we''re talking a company that is linked with a huge online super mall!
I think what pushed me over the edge was when the customer service associate told me that my experience is the "exception not the rule" when clearly two out of my three purchases have been bulls***. The CSA also told me that the refund process can be disputed by the seller and that although filing for a refund is advisable, if the seller can prove she "sent the item" that I be denied.
So, at the end of the day my SIL didn''t get a gift from us, and I may be out all my money. Not a good shopping experience.
My first purchase was in early September. I ordered a Christmas gift for my SIL that was awesome and I loved it. After weeks of waiting, I found that the order was neither shipped nor confirmed. The seller accepted my money but never sent the item. I was upset, but after a lengthy process I was able to get a full refund. Apparently the seller claimed she shut her "page" down and my order shouldn''t have gone through...but, some how it did...and she accepted my money.
I went on to order another Christmas gift for my SIL...one of the three piece set arrived broken. I was frustrated, but the seller was really nice and sent a replacement within two weeks.
So...this brings me to my vent...
I ordered, yet again, another gift for my SIL, this time it was for her birthday. Her birthday was today...and I ordered the gift on October 20th. Thinking that was ample time to get the gift to her, I was really upset to see three days ago that the order was neither shipped nor confirmed. I immediately contacted both customer service and the seller to see what was going on. Customer service said that I could file for a refund. The seller, well she never responded.
I went to file for a refund, and the "service is unavailable"...
I don''t understand how people can do business like this! Shouldn''t a site confirm often with their sellers that their page is still current and that they are selling actively still? And shouldn''t there be a procedure that the seller should have to go through before accepting the money, like supplying a tracking number?! How difficult could it really be? We''re not talking a small site, we''re talking a company that is linked with a huge online super mall!
I think what pushed me over the edge was when the customer service associate told me that my experience is the "exception not the rule" when clearly two out of my three purchases have been bulls***. The CSA also told me that the refund process can be disputed by the seller and that although filing for a refund is advisable, if the seller can prove she "sent the item" that I be denied.
So, at the end of the day my SIL didn''t get a gift from us, and I may be out all my money. Not a good shopping experience.