E B
Ideal_Rock
- Joined
- Aug 31, 2005
- Messages
- 9,491
Since I'm not looking to cause trouble with the vendor, I'm trying to keep this as discreet as possible. If it's hard to read, let me know.
I've been dealing with a very popular PS vendor for the last couple of months, and last week (Tuesday, the 7th) finally decided on both a stone and a setting.
It was important to me to find a setting that allows a band to sit flush, and the one I chose looked like it might not allow for a flush band. I communicated this to the salesperson, and I was told repeatedly that the setting I chose would allow a band to sit flush (the jeweler gave his guarantee). Salesperson also told me that the jeweler would fashion a wax to prove to me that a band would sit flush by placing a half round wedding band next to it.
Great! I told them I'd need it sent on Thursday, the 16th (I'm going out of town for Thanksgiving the next day, to the state the vendor is located in) and asked if the ring would be ready in time. Yes, the salesperson said. No problem.
My fiance sent in our cc information (with an email that said here's my information, if you need anything else, let us know!), and we waited.
Come Monday, I hadn't heard from them. No pictures of the wax, nothing. I called, asking for updates. Salesperson says, "it's scheduled to ship on the 16th." Great! I said. "Are the wax pictures ready?" Salesperson says, "let me check with the jeweler." Salesperson calls me back, says, "oops, you never sent an email saying proceed. The ring hasn't even been started yet."
What? Okay, I say, worried. It's the 13th. I ask the salesperson, "will it still be ready in time?"
Salesperson says yes, but the jeweler has to make a wax to see if a band will sit flush.
Huh? I say, "I thought he gave his guarantee that it WOULD sit flush?" SP says, "He has to create a wax to see. We'll have an answer for you either today or tomorrow morning." Salesperson says..."if we run out of time, can you drive to __________ (a different state) to pick it up? We'll have to charge you sales tax otherwise."
It's now 11:00am (1:00pm in the vendor state), and I've heard nothing. I'm practically in tears. I guess it was our fault for not sending a 'proceed' email, but we both thought sending our cc information with an email saying, 'here's what you need, let us know if you need anything else" would have sufficed. Even so, shouldn't someone from ____ have said something earlier? The ring is scheduled to be sent tomorrow, and I have no idea if the setting I've chosen will allow a band to sit flush.
Needless to say, I'm upset. During this period of a week, I've had to call the vendor every time. I don't know if it's lack of communication or if they're just really busy, but I feel like they don't care. Now that they have our cc number, it doesn't matter.
What would you do?
I've been dealing with a very popular PS vendor for the last couple of months, and last week (Tuesday, the 7th) finally decided on both a stone and a setting.
It was important to me to find a setting that allows a band to sit flush, and the one I chose looked like it might not allow for a flush band. I communicated this to the salesperson, and I was told repeatedly that the setting I chose would allow a band to sit flush (the jeweler gave his guarantee). Salesperson also told me that the jeweler would fashion a wax to prove to me that a band would sit flush by placing a half round wedding band next to it.
Great! I told them I'd need it sent on Thursday, the 16th (I'm going out of town for Thanksgiving the next day, to the state the vendor is located in) and asked if the ring would be ready in time. Yes, the salesperson said. No problem.
My fiance sent in our cc information (with an email that said here's my information, if you need anything else, let us know!), and we waited.
Come Monday, I hadn't heard from them. No pictures of the wax, nothing. I called, asking for updates. Salesperson says, "it's scheduled to ship on the 16th." Great! I said. "Are the wax pictures ready?" Salesperson says, "let me check with the jeweler." Salesperson calls me back, says, "oops, you never sent an email saying proceed. The ring hasn't even been started yet."
What? Okay, I say, worried. It's the 13th. I ask the salesperson, "will it still be ready in time?"
Salesperson says yes, but the jeweler has to make a wax to see if a band will sit flush.
Huh? I say, "I thought he gave his guarantee that it WOULD sit flush?" SP says, "He has to create a wax to see. We'll have an answer for you either today or tomorrow morning." Salesperson says..."if we run out of time, can you drive to __________ (a different state) to pick it up? We'll have to charge you sales tax otherwise."
It's now 11:00am (1:00pm in the vendor state), and I've heard nothing. I'm practically in tears. I guess it was our fault for not sending a 'proceed' email, but we both thought sending our cc information with an email saying, 'here's what you need, let us know if you need anything else" would have sufficed. Even so, shouldn't someone from ____ have said something earlier? The ring is scheduled to be sent tomorrow, and I have no idea if the setting I've chosen will allow a band to sit flush.
Needless to say, I'm upset. During this period of a week, I've had to call the vendor every time. I don't know if it's lack of communication or if they're just really busy, but I feel like they don't care. Now that they have our cc number, it doesn't matter.
What would you do?
300x240.png)