Tiffany Experience

[milkypiggy]

Hello everyone,

Here is my little Tiffany episode when I tried to upgrade the ring for my wife. We went to Tiffany store two weeks ago and decided to upgrade her ring from the 0.5c, H, VS Tiffany setting to 1.08 c, G, VS Novo. My wife's ring size is 4.5, so the upgrade ring had to be sent for resize. Two days after the ring was sent to NYC for resizing, my wife changed her mind and called Tiffany to see if she can pick the other one that is 1.24c, H, VVS and pay the price difference. After a long discussion with her manager, the first SA agreed to let us pick the other one under one condition---which is that we need to pay the price to resize the original ring back to size 6 (which is still in NYC) $170 USD, in addition the retail price difference between the two rings. My wife and I think that was fair.

However, today when we went to the store again, the first SA who handled our case is on vacation for the next three weeks. The second SA told us that we also need to pay for the remount fee (estimated $600-$700)

and the resize fee $17 as well, which does not make any sense to us. I always thought remount is only for a ring that has been worn and either the prong is a little damaged and need to get it replaced. It feel like everyone is case by case depending on the SA whether they are just happy to squeeze as much money from you as possible vs. SAs who are really trying to help you.

Can those of you who shop at Tiffany before share with us some of your advices and insights?

 

[JulieN]

It makes sense to me.

If I walk into Tiff's and I wanted to buy the 1.08 G that your wife chose then changed her mind on, I would expect a brand new ring that had never been resized before. Since the 1.08 had already been worked on, the original setting that it was in can't be reused, and a new one has to be made for it, plus resetting.

Also, you bought one new ring, but they had to do two resizing jobs, and you only get one resizing job per ring.

 

[arjunajane]

I thought you said she got the ok from her manager - can you not just discuss with the manager?

It is alot of money, but I do also see the point as JulieN explained. I wouldn't like to think I am buying a "second hand" ring for Tiff's rep and prices.

 

[Deelight]

Talk to the manager and your original SA if you were told that by an employee then they should honour it.

 

[Steel]

While I agree with JulieN, I would go with the thoughts of arjunajane & Deelight; you agreed a price, they should honour it.

I wonder if they would have mentioned this extra cost if you had already paid?

 

[milkypiggy]

When we decided on the 1.08 ring, we were told it would take two weeks to resize. Tiffany sent the ring off on the Friday we were there. When my wife gave them a call the following Monday (2.5 days apart), we were told the ring was already "resized". It was technically not a 2nd ring since no one own it/wear it......it has been in the nyc office all the time. I just think the SA can be more consistent......it makes me weary when we actually got the resized new ring, there will be some other fees popping out.

 

[motownmama]

doesn''t seem likely that it was actually resized by Monday, does it?

 

[milkypiggy]

Yes, it felt like either the shipping or the resize work were lightning fast or both.......if resize can be done in 2.5-3 days why customers were told they need to wait for 2 weeks?

 

[CharmyPoo]

Date: 1/20/2009 12:18:05 PM
Author: milkypiggy
Yes, it felt like either the shipping or the resize work were lightning fast or both.......if resize can be done in 2.5-3 days why customers were told they need to wait for 2 weeks?

To exceed or meet their expectations. Most companies are coached to give the high end estimates so customers won''t be disappointed.