I recently helped my son find a diamond and a ring on pricescope. I purchased
a diamond a year ago through Whiteflash and he found one through them also.Whiteflash
is a great company to work with and the diamonds are beautiful. We found a setting
on the internet through Shenoa, it was one headache after another. We ordered the
setting with a head for a radiant cut stone. I received the ring with a head
for a round, mailed it back and sent dimensions for stone which was perfectly square
and I once again got it back with an emerald head. He (Rudi) did reimburse me for the
shipping, but if twice they could not get it right I was not feeling confident about
sending it to them once again. I took it to a jeweler who set the stone in the right
head but it cost 80.00 extra for the head. I mailed Shenoa back their head and they
said no they would not reimburse me. Had they paid attention when I placed the order(as
I had to pay 40.00 for the head to them) it would have been so simple. Had they paid
attention the second time to the head that was needed , I would not be writing this.
They acted as though no big deal just send it to us again. Just wanted to let anyone
know who is thinking of purchasing from them that it will not be simple or pleasant!!!!
a diamond a year ago through Whiteflash and he found one through them also.Whiteflash
is a great company to work with and the diamonds are beautiful. We found a setting
on the internet through Shenoa, it was one headache after another. We ordered the
setting with a head for a radiant cut stone. I received the ring with a head
for a round, mailed it back and sent dimensions for stone which was perfectly square
and I once again got it back with an emerald head. He (Rudi) did reimburse me for the
shipping, but if twice they could not get it right I was not feeling confident about
sending it to them once again. I took it to a jeweler who set the stone in the right
head but it cost 80.00 extra for the head. I mailed Shenoa back their head and they
said no they would not reimburse me. Had they paid attention when I placed the order(as
I had to pay 40.00 for the head to them) it would have been so simple. Had they paid
attention the second time to the head that was needed , I would not be writing this.
They acted as though no big deal just send it to us again. Just wanted to let anyone
know who is thinking of purchasing from them that it will not be simple or pleasant!!!!
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