hairgirl95
Shiny_Rock
- Joined
- Oct 20, 2007
- Messages
- 404
Good afternoon everyone--
Most of you know the whole saga over my stones and settings, I have posted all the gory details before. I upgraded to the 2 carat oval stone about a month ago, and unfortunately was unable to put the stone into my new pave setting due to spinning issues. It was too top heavy. So, we mounted it in my old platinum setting that had the invisible set diamonds that had given me a lot of issues. I knew the setting would be temporary until I found something else I liked. I am glad I planned on finding a new setting, because I lost ANOTHER stone out of my invisible setting this weekend. It was right next to the stone they replaced a few months ago. I only wore the setting for about 6 weeks before losing another stone. I was pretty mad. I figured I could get a few months to maybe a year out of it at least. So, I took the ring into my now FORMER jeweler. I called beforehand and made an appointment and told them what had happened. When I got there, I told them I wasn''t going to deal with diamonds popping out anymore and wanted a different setting. The lady I always deal with (they assign you a sales member who basically, and unfortunately, deals with you every time you come in) took the ring back to the jewelers bench. She came walking out and said they were going to fix it. I told her I didn''t want to fix it at this point, I wanted to look at other options. She told me "all they have to do is squeeze the sides of the mounting and it will tighten up the diamond". What??!! SQUEEZE the metal? I insisted that I really wanted to look at something else. So, she copped an attitude and told me if I wanted to just give up, we could look at other settings. This is when I decided that I would never go back, upgrade policy or not. We looked at mountings, and the whole time she kept suggesting that I add more metal to the invisible diamonds to make them secure. I think it would look goofy. I kept telling her that I just wanted a different mounting. She was really persistent about me keeping the old setting. I should add here that this poor mounting has been through so much--sent off twice, reset twice, mangled metal (jewelers fault) has had to be re-laid along the stones, and it was to the point that the mounting was warped. It wasn''t even on both sides. I really had to feel sorry for it!
So, I found a mounting I liked. Its a pretty platinum 3.5 mm with channelset rounds coming up the sides into a cathedral setting. Its simpler, less prone to trouble, and more durable. I will never own invisible settings ever again. The setting is picked, and she tells me its going to be $1200 difference in price. I realize the price of platinum has gone up, but I am swapping platinum FOR platinum, not upgrading. In fact, I DOWNGRADED in both tcw of diamonds in the setting and the amount of metal. This ring weighs half of what my old one did. So I asked her why the huge price difference. She told me it was to recoop the $1900 they have to spend to reset all the invisible set diamonds BEFORE they can re-sell it. I told her I was under the impression that I had a trade in/up policy. She told me my mounting was only worth $2800. I told her that was my OLD mounting in white gold. We paid $1400 to UPGRADE to this mounting 3 years ago. She said we didn''t pay that and that the computer doesn''t lie. Then WHY are they doing repairs on a mounting I purchased from them but they say they have no record of? I looked at the price on the new mounting and it was listed at $2895, so I asked her why it wasn''t an even trade if their records don''t show what I paid for the platinum mounting. She says that price labels are a "guideline" not a set price. At this point, I am sorry to say, I lost my cool. I told her that I feel like everytime I come in there, they talk me in circles, and I feel like I get screwed. I told her I was not paying anymore for a setting than the price difference, and if I had to eat the $1400 for the earlier upgrade, that was fine, but they were not getting another dime out of me. I also asked her why it was false advertisement to have a price listed on a label on a ring and not honor that price. She told me that I should just keep the defunct mounting if I didn''t want to pay the difference. I questioned the trade in/up policy because it doesn''t state that I am responsible for their cost to redo a mounting after it has been traded in. She refused to explain or let me see any written details of the trade in policy. So I told her if she didn''t want to work something out I would go elsewhere. After 45 more minutes of negotiations with her and the owner (who hid in the back the whole time) she agreed to a lateral trade. I guess persistence and questioning paid off. My stone was mounted, it looks good, problem solved, ring is intact.
HOWEVER, they have lost me as a customer. We have done a lot of business with them. It has gotten worse every time I have gone back to that store. I have learned that they are not forthright and honest AT ALL. I have spent enough time in there that I hear the same sales pitch over and over, the over inflated prices, the schmoozing when you are a first time customer. If you question something or don''t like their work, they are unapologetic, don''t own the mistake, and make you feel like crap. The only reason I stayed with them this long was because of the trade policy. But since it seems like that is a load of garbage, I have no reason to return there. I hope I don''t need a jeweler for a while because I don''t know where I would go yet, but anything has to be better than what I have been dealing with for the past year.
Sorry for the rant--just wanted to share the story. At least I won''t have to go through all this with them again. If anyone from Kansas City is looking for a local jeweler, post before you do so. Unless I am asked, I won''t post the store on here, (I try to keep it clean) but if opinions are needed, I will strongly steer you away from where I went. Hope you all are having a great post St. Paddy''s day.
Most of you know the whole saga over my stones and settings, I have posted all the gory details before. I upgraded to the 2 carat oval stone about a month ago, and unfortunately was unable to put the stone into my new pave setting due to spinning issues. It was too top heavy. So, we mounted it in my old platinum setting that had the invisible set diamonds that had given me a lot of issues. I knew the setting would be temporary until I found something else I liked. I am glad I planned on finding a new setting, because I lost ANOTHER stone out of my invisible setting this weekend. It was right next to the stone they replaced a few months ago. I only wore the setting for about 6 weeks before losing another stone. I was pretty mad. I figured I could get a few months to maybe a year out of it at least. So, I took the ring into my now FORMER jeweler. I called beforehand and made an appointment and told them what had happened. When I got there, I told them I wasn''t going to deal with diamonds popping out anymore and wanted a different setting. The lady I always deal with (they assign you a sales member who basically, and unfortunately, deals with you every time you come in) took the ring back to the jewelers bench. She came walking out and said they were going to fix it. I told her I didn''t want to fix it at this point, I wanted to look at other options. She told me "all they have to do is squeeze the sides of the mounting and it will tighten up the diamond". What??!! SQUEEZE the metal? I insisted that I really wanted to look at something else. So, she copped an attitude and told me if I wanted to just give up, we could look at other settings. This is when I decided that I would never go back, upgrade policy or not. We looked at mountings, and the whole time she kept suggesting that I add more metal to the invisible diamonds to make them secure. I think it would look goofy. I kept telling her that I just wanted a different mounting. She was really persistent about me keeping the old setting. I should add here that this poor mounting has been through so much--sent off twice, reset twice, mangled metal (jewelers fault) has had to be re-laid along the stones, and it was to the point that the mounting was warped. It wasn''t even on both sides. I really had to feel sorry for it!
So, I found a mounting I liked. Its a pretty platinum 3.5 mm with channelset rounds coming up the sides into a cathedral setting. Its simpler, less prone to trouble, and more durable. I will never own invisible settings ever again. The setting is picked, and she tells me its going to be $1200 difference in price. I realize the price of platinum has gone up, but I am swapping platinum FOR platinum, not upgrading. In fact, I DOWNGRADED in both tcw of diamonds in the setting and the amount of metal. This ring weighs half of what my old one did. So I asked her why the huge price difference. She told me it was to recoop the $1900 they have to spend to reset all the invisible set diamonds BEFORE they can re-sell it. I told her I was under the impression that I had a trade in/up policy. She told me my mounting was only worth $2800. I told her that was my OLD mounting in white gold. We paid $1400 to UPGRADE to this mounting 3 years ago. She said we didn''t pay that and that the computer doesn''t lie. Then WHY are they doing repairs on a mounting I purchased from them but they say they have no record of? I looked at the price on the new mounting and it was listed at $2895, so I asked her why it wasn''t an even trade if their records don''t show what I paid for the platinum mounting. She says that price labels are a "guideline" not a set price. At this point, I am sorry to say, I lost my cool. I told her that I feel like everytime I come in there, they talk me in circles, and I feel like I get screwed. I told her I was not paying anymore for a setting than the price difference, and if I had to eat the $1400 for the earlier upgrade, that was fine, but they were not getting another dime out of me. I also asked her why it was false advertisement to have a price listed on a label on a ring and not honor that price. She told me that I should just keep the defunct mounting if I didn''t want to pay the difference. I questioned the trade in/up policy because it doesn''t state that I am responsible for their cost to redo a mounting after it has been traded in. She refused to explain or let me see any written details of the trade in policy. So I told her if she didn''t want to work something out I would go elsewhere. After 45 more minutes of negotiations with her and the owner (who hid in the back the whole time) she agreed to a lateral trade. I guess persistence and questioning paid off. My stone was mounted, it looks good, problem solved, ring is intact.
HOWEVER, they have lost me as a customer. We have done a lot of business with them. It has gotten worse every time I have gone back to that store. I have learned that they are not forthright and honest AT ALL. I have spent enough time in there that I hear the same sales pitch over and over, the over inflated prices, the schmoozing when you are a first time customer. If you question something or don''t like their work, they are unapologetic, don''t own the mistake, and make you feel like crap. The only reason I stayed with them this long was because of the trade policy. But since it seems like that is a load of garbage, I have no reason to return there. I hope I don''t need a jeweler for a while because I don''t know where I would go yet, but anything has to be better than what I have been dealing with for the past year.
Sorry for the rant--just wanted to share the story. At least I won''t have to go through all this with them again. If anyone from Kansas City is looking for a local jeweler, post before you do so. Unless I am asked, I won''t post the store on here, (I try to keep it clean) but if opinions are needed, I will strongly steer you away from where I went. Hope you all are having a great post St. Paddy''s day.
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