Hi Everyone, recently my fiance has purchased a 2.6 carat diamond from a huge online diamond retailer. Once received it was noticed right away that there is a chip on the diamond and I was able to feel it by running my finger across the bottom of the diamond and it was snagging. This was not noted in the GIA report, however upon closer inspection from the online photos I can actually see the damage, I of course didn't catch it prior to purchasing the diamond. It was returned the same day as received. That said, it has been over a month and the retailer has noted that the diamond is actually damaged due to trauma and that they 'inspect' all diamonds prior to shipping it out, suggesting that I had damaged the diamond and now they cannot accept the return as it is not in original condition. I had the ring for about an hour and it was not dropped or hit against anything! I was hoping to get some advice, and see if the community agrees that the diamond appears damaged prior on the listing itself. I have included magnified photos of the area that is chipped or snagged. On the GIA report it is only noted that there are clouds and inclusions near the edge, but never a crack or anything! I find its obvious from the zoomed in photo especially given that there is a weird light reflecting onto the bottom of the diamond where the chip or crack is. These are the photos taken off of their website, it is taken of the diamond prior to being sold and shipped to me. Is it normal for inclusions to reflect like that? Any advice is appreciated.