PSA! If you want a regular H&A stone from StarsGem, make sure they don’t do this!

[FutureChocolateMLK]

Apparently I wasn’t clear when I sent THREE pictures of what I wanted. Then Lucy sends me back a video that matched the pics I sent saying she’s “made that ring before.” I thought I was safe.

Nope.

This is what I was sent this evening. Let this be a PSA. Don’t let them cut a transitional stone when you want H&A. All I said was “thick arrows” so I guess that was the wrong terminology. Even though we exchanged photos prior to me approving it and paying the invoice. In the process of requesting a recut because let’s be honest, this is terrible.

 

[whitewave]

Eek

 

[FutureChocolateMLK]

Lucy keeps sending me additional pics like I’m going to change my mind. I told her AGAIN thanks for the photos, but I want a recut. It looks nothing like the example pics. Now she’s trying to tell me it’s because of the size difference because the inspo pics were a 7.5mm. Um, what?

 

[FutureChocolateMLK]

Eek

Agreed. I woke up and took another look and yeah....still looks terrible. Lol

 

[lovedogs]

Eeeek that's a disaster. It's nothing like the inspiration photos! Recut for sure!

 

[Meowingtons]

Lucy keeps sending me additional pics like I’m going to change my mind. I told her AGAIN thanks for the photos, but I want a recut. It looks nothing like the example pics. Now she’s trying to tell me it’s because of the size difference because the inspo pics were a 7.5mm. Um, what?

I have received equally bullshit excuses when things go wrong with Provence and another vendor. I wish they would just own up to it and move forward rather than this. Have you heard back if she's going to do a recut for you?

 

[FutureChocolateMLK]

I have received equally bullshit excuses when things go wrong with Provence and another vendor. I wish they would just own up to it and move forward rather than this. Have you heard back if she's going to do a recut for you?

She sent more pics and I told her it still wasn’t what I wanted and I’d like them redone. She replied and said “I reply you tomorrow morning” because it was past 11pm over there when she read the message. I’ll update when I hear back tonight. I assume they’ll do it, but if not, I’ll request a refund. I understand it’s such a small order for them, but still. I hate being “that customer” but I just can’t accept them as is.

 

[lovedogs]

She sent more pics and I told her it still wasn’t what I wanted and I’d like them redone. She replied and said “I reply you tomorrow morning” because it was past 11pm over there when she read the message. I’ll update when I hear back tonight. I assume they’ll do it, but if not, I’ll request a refund. I understand it’s such a small order for them, but still. I hate being “that customer” but I just can’t accept them as is.

Don't feel bad. You were very clear with your expectations and they screwed up. 100% not your fault.

 

[blingbunny10]

I’m sorry you didn’t get what you wanted, but I’m confused myself... doesn’t “thicker arrows” usually mean transitional rather than H&A? (Out of curiosity, I’d love to know what the terminology is for an H&A that has fatter arrows rather than a splintery look but without moving to transitional.) Please update with how they handle your recut or refund!

 

[FutureChocolateMLK]

I’m sorry you didn’t get what you wanted, but I’m confused myself... doesn’t “thicker arrows” usually mean transitional rather than H&A? (Out of curiosity, I’d love to know what the terminology is for an H&A that has fatter arrows rather than a splintery look but without moving to transitional.) Please update with how they handle your recut or refund!

In the beginning, when people were requesting H&A, they would get the splintery round brilliant cut. Everyone started requesting “thicker” or “strong” arrows and they looked a lot better. Now, apparently this means more of a transitional cut. I sent photos so there wasn’t any confusion, but I guess that wasn’t enough.

 

[FutureChocolateMLK]

She just sent more pics. Not sure what it’s of, but it looks better. Thoughts?

https://imgur.com/a/bt0RNcb

 

[lovedogs]

She just sent more pics. Not sure what it’s of, but it looks better. Thoughts?

https://imgur.com/a/bt0RNcb

This looks much better and more in line with what you were asking for.

 

[Meowingtons]

@michellelynn9175 I agree with @lovedogs - it looks much better.