by nemi » Sep 11, 2019 This is my first posting here and wanted to let you all know my experience with Flora from Provence. I received a ring that I had ordered to them on 6/5/19. It was an anniversary gift and my husband gave it to me on 7/13. On 7/16 the 3 ct cushion cut became loose and started to rattle. I contacted her immediately and she asked me to send her a video of the ring which I did. She said she needed to talk to the manager. The next day they asked me to take the ring to a local jeweler to see if they could tighten and adjust the prongs. I took the ring to TWO local jewelers to look at. BOTH stated the prongs were way to thing and short for the stone and that the stone should have been set lower in the halo. One jeweler told me he would not attempt to fix the ring as he felt it needed to be re-made. The second jeweler gave me an estimate of $349 to remove some stones from the halo and create a double prong in each corner. I sent the estimate to Flora which she said that was too high and to please send her the ring that they would do a double prong or remake the ring at the jewelers suggestion. After getting quotes from different companies we decided to send it via USPS and I shipped it out on 7/24. The ring was delayed in customs and they finally received the ring on 8/7. I re-iterated to Flora to please keep me informed on the ring and what would be their approach on getting this issue resolved. I gave them some days as I knew they probably had production deadlines with other clients. On 8/12 I send her a message asking for an update and she tells me that she is not in the office that she will back with me. A couple minutes later she sends me a message that the ring has been fixed! I was so confused as she was sending me clip art of prongs. I told her that was not the agreement, it became a back and forth and her not budging she just kept repeating that they had made the prongs stronger. That they would do better quality control and that the jewelers here in the US had their way of fixing rings and they had theirs! I was beyond frustrate that I paid $850 for a ring that was on my hand for barely 3 days and I was out another $50 for shipping the ring to them to please send me the ring as I felt they were holding the ring hostage. The ring was sent out that same day and it arrived on 8/17 I was out of town on a business trip and finally was able to open the package on 8/26 the ring did not look like it had thicker prongs and looked like it was just adjusted. I had been very careful with the ring making sure not to have I own when doing anything that involved my hands (cleaning, dishes etc.) 9/8 while shopping for cloths I was trying on a shirt when I suddenly heard the dreaded rattling of the stone! I was so upset and just started to cry! I reached out to her once again and she said she would speak to the manager. I had to txt her to get an update and she just stated that the ring was now out of guarantee and that I would need to pay to send it back to them for them to fix it! They would not remake the ring! I spoke to her and made a timeline explaining that when the first issue arised with the ring it was still under guarantee! I sent her proof of the video when my husband gave me the ring at a family event. The refuse to do anything to remedy the situation! They are saying they will fix it but NOT remake the ring. I have reached out to Alibaba.com and filed a formal complaint with and export of the WhatsApp conversation and have submitted all pictures and videos. PLEASE BEWARE OF FLORA AND OF PROVENCE GEMS! THEY ARE NOT HONARABLE AND WILL NOT HONOR THEIR GUARANTEE! They have also removed the ring link with pictures from the Alibaba website! I really hope that Alibaba will do justice if I will need to go to my credit card companies as I made the down payment with one and then used another credit card to pay for the final balance. Any recommendations on what else I can do would be greatly appreciated! My 20th anniversary ring is now a sore subject.