HornAround
Shiny_Rock
- Joined
- Apr 14, 2009
- Messages
- 220
Hi everyone. I recently got engaged and as a few of you knew, I agonized about the ring purchase. Well, the proposal went on without a hitch but I''m still having problems with the ring. Here''s the gist of it. I bought the E-ring first from a local jeweler and bought the diamond online. When I bought the ring the I told the salesman that my fiance to be wore a 6.5 ring and he assured me that the ring I was buying me was a 6.5. He also said if the ring doesn''t fit he would have no problem resizing it. Here''s where our nightmare began. Shortly after the proposal we came in to get the ring sized because the ring was hanging off her finger. Come to find out, the ring he sold was over a 7! I was a little miffed but quickly got over it when he said again that it would be no problem to resize it to her 5.5 finger. We waited for an hour and the ring was done. My fiance at the time noticed something a little off but thought it could be all in her head. Sure enough, a few days later she noticed the ring was not sitting upright on here hand. She then took off the ring to study closely and noticed that the ring was not symmetrical in the least bit. The circle was not round and it looked to have more girth on one side than the other. We found this unacceptable so we sent him and email and told her we''d be coming back to get this looked at.
I had to work that day so my fiance went in alone to get the ring looked at. My salesmen (who had been helpful for the most part) was not there so one of the other jewelers helped her. When she pointed out to them that the ring was not a circle which made the diamond ring not sit correctly on her hand, he looked it over and then replied, "well dear, all things aren''t perfect". She was floored by this comment and rightfully so as this was something she would be wearing for the rest of her life. The guy called for his manager and she came out to look at the ring. She glanced over the ring and deemed the ring fine. My fiance said it''s not so she grabbed a measuring tool and once again said it was fine (my fiance traced the ring a million times and the circle was no wear near symmetrical). They also put the ring on ring holder and it was clear as day that there was a gap where there shouldn''t be. After all this, the lady pulled out a business card to give to my fiance yet she couldn''t read if it was her business card so she needed to go get her glasses. I repeat, SHE NEEDED TO GO GET HER GLASSES!. This was the same lady who picked up the ring just before all this, looked it over, and declared the ring sound. Needless to say my fiance was flabbergasted. She asked for the ring back and left politely. She then call me distraught and told me the whole story. I about blew a gasket and fired off a very angry email to the salesmen who took care of us before. A few hours later he called me and apologized profusely for his partner''s actions and told me he wold make this all better.
After a few days of cooling off, my fiance went back to the store and the original salesmen looked over the ring and clearly saw how bad the ring looked after the resize. He said part of the reason the ring was leaning was because of a manufacturers defect (however, the ring was just fine before they sized it). He said he would try to contact the dealer and see if they would send them out some new rings. My fiance was very impressed with this so she bought the wedding band and hoped that the rings would come shortly thereafter. He said he would contact us when he received info back form the manufacturer. A few days passed and I hadn''t heard anything so I emailed him. Sure enough, he responded saying they can''t send new rings as their shop has closed down due to to the recent economy. Instead, he said in order for the ring to sit straight on her finger they would have to shave some of the outer portion of the ring. That scares me to death because not only does it compromise the strength of the ring but it also devalues the white gold I paid for. Not to mention, they messed up what some say is a pretty simple process in the downsizing of a ring. Would you trust this jeweler to shave off portions of your ring to try to get it to sit straight and also resize a wedding band when they couldn''t get the E-ring done right in the first place?
Sorry for the long and not so thought out post (it''s late and I''m aggravated).
I had to work that day so my fiance went in alone to get the ring looked at. My salesmen (who had been helpful for the most part) was not there so one of the other jewelers helped her. When she pointed out to them that the ring was not a circle which made the diamond ring not sit correctly on her hand, he looked it over and then replied, "well dear, all things aren''t perfect". She was floored by this comment and rightfully so as this was something she would be wearing for the rest of her life. The guy called for his manager and she came out to look at the ring. She glanced over the ring and deemed the ring fine. My fiance said it''s not so she grabbed a measuring tool and once again said it was fine (my fiance traced the ring a million times and the circle was no wear near symmetrical). They also put the ring on ring holder and it was clear as day that there was a gap where there shouldn''t be. After all this, the lady pulled out a business card to give to my fiance yet she couldn''t read if it was her business card so she needed to go get her glasses. I repeat, SHE NEEDED TO GO GET HER GLASSES!. This was the same lady who picked up the ring just before all this, looked it over, and declared the ring sound. Needless to say my fiance was flabbergasted. She asked for the ring back and left politely. She then call me distraught and told me the whole story. I about blew a gasket and fired off a very angry email to the salesmen who took care of us before. A few hours later he called me and apologized profusely for his partner''s actions and told me he wold make this all better.
After a few days of cooling off, my fiance went back to the store and the original salesmen looked over the ring and clearly saw how bad the ring looked after the resize. He said part of the reason the ring was leaning was because of a manufacturers defect (however, the ring was just fine before they sized it). He said he would try to contact the dealer and see if they would send them out some new rings. My fiance was very impressed with this so she bought the wedding band and hoped that the rings would come shortly thereafter. He said he would contact us when he received info back form the manufacturer. A few days passed and I hadn''t heard anything so I emailed him. Sure enough, he responded saying they can''t send new rings as their shop has closed down due to to the recent economy. Instead, he said in order for the ring to sit straight on her finger they would have to shave some of the outer portion of the ring. That scares me to death because not only does it compromise the strength of the ring but it also devalues the white gold I paid for. Not to mention, they messed up what some say is a pretty simple process in the downsizing of a ring. Would you trust this jeweler to shave off portions of your ring to try to get it to sit straight and also resize a wedding band when they couldn''t get the E-ring done right in the first place?
Sorry for the long and not so thought out post (it''s late and I''m aggravated).
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