by Octo2005 » Aug 25, 2019 So I am wondering what I should do about an incident that happened yesterday morning at a local UPS store. I had an Amazon return and my package was a prepaid drop-off. I would normally stop at the UPS store by my son's school, but I forgot to bring it with me on Friday. So, while we were out running errands on Saturday, we stopped at another location to drop off the rather large box. As I walked into the store carrying the large box with my son, the woman behind the counter said to put it on the counter. I placed the box there and got in line for a receipt. There was one other customer in the store when I arrived (a muslim woman and her tween aged son) and they were finishing up as I got in line. When she turned around she did not seem friendly. At the time, I didn't think much of it her son was at the counter smiling and fidgeting with some items on the counter and there didn't seem to be a problem. The clerk handed her a receipt and they left. No-one was speaking when I arrived or during the time that I was present. As the woman exited the store the clerk was labeling the package that the previous customer had left and asked me if I wanted a receipt. As I was waiting for the receipt she said "She needs to go back to her own country" I was completely and utterly dumbfounded. I stood there in shock, questioning myself whether I had really just heard that. I am ashamed to admit that I did not confront her or say anything to her at the time, but as soon as we left the store I spoke with my son about how terrible this was and that I had better never hear something like that from him. He said that he too was shocked and was going to say something, but when I didn't say anything he assumed that maybe he misunderstood what she had said/meant. We had a good talk about it and it made me even more upset with myself that I didn't call her out for her comment and set the right example. I told my son that on Monday morning I would call the store and tell the manager what transpired. The more I think about it, I am not sure that is the best coarse of action. For all I know she could be the manager or it could just get brushed under the rug, so I feel like I need to contact someone higher up the food chain. Short of just calling the general customer service number and hoping it makes it's way to the correct person, anyone have any suggestions on how to proceed?