PLEASE HELP with reset & vendor selection.

[JLFG]

Hi All,

Per all the great feedback I received on PS I decided to move forward with ERD on a new setting for my e-ring. Overall I've been a bit disappointed and I'm debating if I should cancel the order now before it's too late (on 2nd round of CADS). My main frustration is the lack of response and creative input. I supplied a list of changes with questions after I received the first round of renderings and instead of getting any sort of feedback or input I just got an email with pictures. Everything I mentioned in my email (even with a question ) was applied verbatim. Maybe that's completely normal but I'd expect the artist to insert his or her feedback especially when asked. I recognize at the end of the day I'm the client and make the final decision but I'd like to feel like they're paying attention.

Has anyone else had a similar experience? Are my expectations too high? Should I consider someone else?

Thanks

 

[Acinom]

You can better ask the moderators to move your thread to Rocky Talky as you will get more responses there. You can do this via the 'report concern' button (top right button above your first post).

Sorry to hear about your experience. Have you called them yet to discuss your concerns. Only then they will be able to better serve you. Some people here have wonderful experiences about working with ERD so I hope the misunderstandings can be solved.

 

[liaerfbv]

I worked with ERD and I made it very clear from the beginning that I wanted input. I didn't just asked questions, when I initially started talking with Chris I stressed that I wanted this to be a collaborative process. He and I went back and forth through many emails and many CADs and there were things I wanted he tried to talk me out of and things he wanted which I wasn't crazy about - but at the end of the day, we worked together and created my beautiful forever ring. I would definitely call and discuss your concerns. They really want you to be happy, and maybe there wasn't enough communication about how the project would run. Good luck!