Platinummfg.com - okay, they appear as bad as the mall!

[MRS2004]

I just read the review about platinummfg.com, and it doesn''t look good (some negative feedback was recently erased!!)! Also, trying to contact them is a disappointing experience! Are there only negative experiences with them?

thanks.

 

[ChooChoo]

My sister ordered from them. The communication was awful, and she was beginning to give up and thinking about stopping payment when the ring came - two weeks later than promised. But when it did come, it was beautiful, very good quality, and the price was great. So I don't know if the hassle is ultimately worth it. For us, it wasn't - we got a Tacori instead.

 

[pearcrazy]

Just a little off topic, but you mentioned erasing negative feedback. How is that possible? Just curious because an online diamond company that I had a suspicious incident with had a negative feedback from a customer and then a week later it was gone and their rating was back to 100%. Huh? I know feedback can be mutually withdrawn, but that is usually indicated in the comments section. Luckily for me, I was able to finally get my money safely back in my bank and find PS which led me to DCD and a positive experience.

 

[MRS2004]

Okay, I need to retract the above! Somehow I made a mistake: Platinummfg.com did NOT remove the negative posting/feedback on their website; that was MY ERROR! The disatisfied cutomer posting is still there , and I apologize for inaccurately accusing them of doing such a thing.

I am still not convinced 100% to go with them after reading most of the feedback here (I'm leery about on-line purchase overall, anyway, call me old-fashioned..)...any more feedback would be great.

thanks, and I apologize again for the mistake.