IdLikeToBuyAVal
Shiny_Rock
- Joined
- Apr 23, 2009
- Messages
- 219
My boyfriend and I started the engagement ring buying process about a month ago. I found pricescope and started researching like crazy and he started researching with me. We decided to purchase online through a recommended pricescope vendor and decided that he would choose the stone and I would choose the setting. I would see the diamond on the website and the setting on the website but I wouldn''t see the ring until the proposal. So far so good.
We order the ring on May 6th, the setting was going to take 2 weeks to ship, we completed the wire transfer on the 12th, the setting came in early and we got the ring shipped to us on Friday May 15th (which was perfect because his dad was visiting that weekend and would get to see the ring too).
May 15th, we get the ring. Andrew comes upstairs very upset and tells me there is a problem with the ring and he''d like to show it to me just so we could talk about what to do. There are multiple deep gouges in two of the prongs. One of the four prongs is out of place (slightly off center but not extremely noticeable) the opposite prong is bent near the base and is very noticeably out of place and crooked.
We contact the vendor, are met with some slight skepticism and are told we''ll need to send them pictures to see how we should proceed. We send pictures. They are horrified and we send it back at their expense. The gouges are buffed out, the prongs are straightened and they send us pictures to approve before they send it back. The two prongs are better but the worst one is now bent in the same place (near the base) but has been straightened so the top is roughly where it ought to be but it is still clearly crooked.
We talk to our salesperson again and tell her this, she''s very defensive and tells us "If you look at something through a loupe long enough, you''re bound to notice any minor flaw". We are upset, she says she''ll sent it back to the diamond setter to see if he can straighten it anymore. She sends more pictures and from the angle of the pictures, the prong still isn''t right. She is now very frustrated and tells us multiple people in the store have told her it looks fine. She says maybe it''s the angle of the pictures and she''ll send more. She does, and we agree that overall, from the pictures, it isn''t very noticeable anymore. The ring is shipped back and we get it on May 23rd. This is perfect because this time MY mom is visiting and she''ll get to see the ring too (albeit I won''t be wearing it because the proposal has still been postponed due to the ring issues).
We get the ring on Saturday. This time, we''re both going to look at the ring to make sure it''s right and everything is good. We get it, there''s a diamond missing from the pave down the band and the prong still isn''t quite right (it''s more obvious in person). We call the vendor, most concerned about the missing stone and are asked "Are you sure it isn''t in the box?" It isn''t in the box. We pull up the pictures from where they "fixed" the prongs and the diamond is missing in those photos (we didn''t even think to check the pave because it was perfect the first time it was sent). We just sent the ring back again on Tuesday, May 26th.
Andrew calls Wednesday (5/27) morning to make the arrangements for repairs/replacement, the salesperson is slightly put off to hear from him again and to hear there is another problem. At this point we are both concerned about the quality of the setting manufacturer but the vendor says they haven''t had any issues in the past. Eventually they decide they will send the setting back as a manufacturer''s defect and get a replacement in 3 weeks (free of charge).
At this point, we''re both very frustrated, our salesperson has been less than enthusiastic to hear from us or help us and if the stone wasn''t gorgeous I would probably just ask for a full refund and cancel the whole thing. The whole experience has been really disconcerting and negative and I don''t want to start my engagement off on such a...not so positive note. We had less difficulty buying a HOUSE six months ago!
My question is...how would YOU proceed??
We order the ring on May 6th, the setting was going to take 2 weeks to ship, we completed the wire transfer on the 12th, the setting came in early and we got the ring shipped to us on Friday May 15th (which was perfect because his dad was visiting that weekend and would get to see the ring too).
May 15th, we get the ring. Andrew comes upstairs very upset and tells me there is a problem with the ring and he''d like to show it to me just so we could talk about what to do. There are multiple deep gouges in two of the prongs. One of the four prongs is out of place (slightly off center but not extremely noticeable) the opposite prong is bent near the base and is very noticeably out of place and crooked.
We contact the vendor, are met with some slight skepticism and are told we''ll need to send them pictures to see how we should proceed. We send pictures. They are horrified and we send it back at their expense. The gouges are buffed out, the prongs are straightened and they send us pictures to approve before they send it back. The two prongs are better but the worst one is now bent in the same place (near the base) but has been straightened so the top is roughly where it ought to be but it is still clearly crooked.
We talk to our salesperson again and tell her this, she''s very defensive and tells us "If you look at something through a loupe long enough, you''re bound to notice any minor flaw". We are upset, she says she''ll sent it back to the diamond setter to see if he can straighten it anymore. She sends more pictures and from the angle of the pictures, the prong still isn''t right. She is now very frustrated and tells us multiple people in the store have told her it looks fine. She says maybe it''s the angle of the pictures and she''ll send more. She does, and we agree that overall, from the pictures, it isn''t very noticeable anymore. The ring is shipped back and we get it on May 23rd. This is perfect because this time MY mom is visiting and she''ll get to see the ring too (albeit I won''t be wearing it because the proposal has still been postponed due to the ring issues).
We get the ring on Saturday. This time, we''re both going to look at the ring to make sure it''s right and everything is good. We get it, there''s a diamond missing from the pave down the band and the prong still isn''t quite right (it''s more obvious in person). We call the vendor, most concerned about the missing stone and are asked "Are you sure it isn''t in the box?" It isn''t in the box. We pull up the pictures from where they "fixed" the prongs and the diamond is missing in those photos (we didn''t even think to check the pave because it was perfect the first time it was sent). We just sent the ring back again on Tuesday, May 26th.
Andrew calls Wednesday (5/27) morning to make the arrangements for repairs/replacement, the salesperson is slightly put off to hear from him again and to hear there is another problem. At this point we are both concerned about the quality of the setting manufacturer but the vendor says they haven''t had any issues in the past. Eventually they decide they will send the setting back as a manufacturer''s defect and get a replacement in 3 weeks (free of charge).
At this point, we''re both very frustrated, our salesperson has been less than enthusiastic to hear from us or help us and if the stone wasn''t gorgeous I would probably just ask for a full refund and cancel the whole thing. The whole experience has been really disconcerting and negative and I don''t want to start my engagement off on such a...not so positive note. We had less difficulty buying a HOUSE six months ago!
My question is...how would YOU proceed??
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