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My HCA account/purchase will not work

Discussion in 'RockyTalky' started by pinklemonadegurl, Feb 12, 2019 at 2:37 PM.

  1. pinklemonadegurl
    Rough_Rock

    Messages:
    4
    Joined:
    Jul 24, 2013
    by pinklemonadegurl » Feb 12, 2019 at 2:37 PM
    Can anyone offer assistance? Thank you!
     
  2. ctsamg
    Rough_Rock

    Messages:
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    Oct 25, 2018
    by ctsamg » Feb 12, 2019 at 4:26 PM
    Which vendor are you having trouble with? You should work with them and your bank directly
     
  3. pinklemonadegurl
    Rough_Rock

    Messages:
    4
    Joined:
    Jul 24, 2013
    by pinklemonadegurl » Feb 12, 2019 at 5:47 PM
    I am trying to use the Holloway Cut Adviser, which I paid for via Paypal in January. I purchased 15 uses for $6.99? I believe. It will not allow me to paste the code assigned me so that I can use the HCA to evaluate a stone. Thanks.
     
  4. OoohShiny
    Ideal_Rock

    Messages:
    4,115
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    Apr 25, 2014
    by OoohShiny » Feb 12, 2019 at 6:03 PM
    Are you a private user (i.e. not a company or in the trade)?

    I thought non-trade users had 999 uses?

    @Garry H (Cut Nut) should be able to assist!
     
    lovedogs likes this.
  5. the_mother_thing
    Ideal_Rock

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    Mar 2, 2013
  6. pinklemonadegurl
    Rough_Rock

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    by pinklemonadegurl » Feb 12, 2019 at 6:15 PM
    I'm a private user. Thank you both :)
     
    lovedogs likes this.
  7. jp201845
    Rough_Rock

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    Jun 24, 2018
    by jp201845 » Feb 12, 2019 at 6:32 PM
    If you post the Depth, Table, Crown, Pavillion
    Of your diamond someone can help you with the HCA score
     
    lovedogs likes this.
  8. 1amaN00b
    Rough_Rock

    Messages:
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    Feb 5, 2019
    by 1amaN00b » Feb 12, 2019 at 6:54 PM
    I'm a private user and only had 3 free uses before I was asked to pay.
     
  9. lovedogs
    Ideal_Rock

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    by lovedogs » Feb 12, 2019 at 6:55 PM
    I don't think so. I thought 999! Or maybe 3 per day?
     
  10. 1amaN00b
    Rough_Rock

    Messages:
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    Feb 5, 2019
    by 1amaN00b » Feb 12, 2019 at 6:59 PM
    Really?! I wasn't able to get anymore reports. I will try again tonight and see. Possibly 3 per day since I was definitely researching more than 3 on a daily basis.
     
    lovedogs likes this.
  11. the_mother_thing
    Ideal_Rock

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    by the_mother_thing » Feb 12, 2019 at 7:04 PM
    I’ve run probably a dozen or more in a day without any issues. Maybe, in the mean time, try opening the tool in a different browser to run your numbers.
     
  12. Kaycee2018
    Shiny_Rock

    Messages:
    196
    Joined:
    May 14, 2018
    by Kaycee2018 » Feb 12, 2019 at 7:28 PM
    I’m a private user and haven’t been able to use the HCA Tool for months. Could explain the reduction in traffic. People want to be able to use the tool themselves, then post with questions or for opinions and not have to post here so someone else can get the HCA score for them.
     
  13. JPie
    Brilliant_Rock

    Messages:
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    Feb 12, 2018
    by JPie » Feb 12, 2019 at 7:32 PM
    Works fine for me.

    upload_2019-2-12_16-32-1.png
     
  14. the_mother_thing
    Ideal_Rock

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    by the_mother_thing » Feb 12, 2019 at 7:37 PM
    What browser are you using? Have you tried it on another device, by chance?
     
  15. 1amaN00b
    Rough_Rock

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    Feb 5, 2019
    by 1amaN00b » Feb 12, 2019 at 8:06 PM
    Confirmed... cannot get another report... using chrome and ie...
     
  16. Kaycee2018
    Shiny_Rock

    Messages:
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    May 14, 2018
    by Kaycee2018 » Feb 12, 2019 at 9:12 PM
    Chrome, explorer and Safari on my iPad. I’ve tried it while logged into my account and logged out. Haven’t been able to get it to work for months.

    ETA photo
    96081127-F77A-4AAF-8FD7-44852749273D.jpeg
     
  17. the_mother_thing
    Ideal_Rock

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    by the_mother_thing » Feb 12, 2019 at 9:18 PM
    That is strange; I’ve never seen that before.

    I just tried it on my iPad, and it’s working fine for me. :confused:

    Hopefully admin pops in to help diagnose/determine the issue.
     
  18. Kensington
    Rough_Rock

    Messages:
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    Oct 18, 2014
    by Kensington » Feb 12, 2019 at 10:25 PM
    @Kaycee2018 same thing always happens to me, even when I haven’t tried to check anything for months.
     
    Kaycee2018 likes this.
  19. the_mother_thing
    Ideal_Rock

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    by the_mother_thing » Feb 12, 2019 at 10:29 PM
    This may seem like an odd ‘criterion’ for using the HCA, but I wonder ... does it have anything to do with how long someone has been a member on PS? I just noticed that all of those posting about having issues with the HCA appear newer/have lower post counts. :confused:
     
  20. Kensington
    Rough_Rock

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    Oct 18, 2014
    by Kensington » Feb 12, 2019 at 10:31 PM
    I hope that’s not the case. Not exactly a warm welcome....
     
  21. the_mother_thing
    Ideal_Rock

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    by the_mother_thing » Feb 12, 2019 at 10:36 PM
    I doubt it’d be for that reason, but possibly to prevent some kind of potential abuse/misuse ... that’s what I was thinking.
     
  22. kmoro
    Brilliant_Rock

    Messages:
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    Sep 13, 2018
    by kmoro » Feb 12, 2019 at 10:49 PM
    Wow - I’ve never been given 999 calculations .... always have to pay now (after the first few free ones) ...
     
  23. psadmin
    Administrator
    Staff Member

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