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Local store horror/comedy!

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stepcutgirl

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I hope this is the right place to post this. I went to my local jeweler today to purchase a chain to replace my old one that broke when my puppy got his nail stuck in it and what happened forever changed my feelings twords them. Let me preface this by saying I have been using them for years and have seen some great quality work come from them.
Anyhoo...so I walk in and tell the girl I''m there to order a necklace. While she is digging out the book for me to look through I ask her if they have any asscher diamonds in, I tell her I have never seen one in person and was interested in seeing one. She tells me very excitedly that yes, they just got one in. Yay! I''m so excited. What she brings out is...a marquise cut diamond. Huh? I must have looked a bit like a dog with it''s head tilted to the side because she looks at me and tells me to look through the loop so I can see the "asscher cutting". I then explain to her that I''m looking for a diamond that looks like an emerald...but is square. she looks at me like I am the dumbest thing she has ever seen and tells me I am looking for a princess. I sigh and try to explain one more time that it''s an emerald cut, steps, windmills, etc but it''s square. She then whips out a diamond shape chart and tells me to pick...do I want an ec or a princess. I at this point am really trying to not get frustrated and I want to drop it. I tell her I''m ready to show her the necklace I want. She then looks me dead in the eye and says "sweetie...asscher is a cutting technique." Ok, I say and let it drop. But resigned then and there I would not be buying any diamonds from there.
Oh...and while sitting there, I could see into the room where they do all the work and my jaw hit the floor. The main bench man there was actively working on something and beside him were 4 empty bud lights! I am not going back there. While I may need a local guy to do small repairs and stuff like today, from here on out ALL my projects will go to reputable companies on here. I am so disappointed.
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I think this story actually tops the "Cut? The cut is ROUND" story we heard while back.
 
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I would have been kicked out of the store for laughing hysterically!!

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What is so hard about training employees just a little bit?
 
Haha, I totally would have pulled out my blackberry and educated her...

I used to work in a an office where I was the unofficial go-to tech person (as the only employee under 35), and I used to have similar reaction when I asked what kind of computer they had, and they'd say something like "a white one". Or I'd ask them to send something to me in a zip...which they thought meant really really fast...

It can't be helped.
 
~Sigh~ *shakes head in comisserating disbelief*

Stepcutgirl I don''t mean to thread jack, but I thought you might enjoy my sad story too.

That reminds me of when I went to what I thought would be a knowledgeable store:

There''s a nice little mom and pop type jewellery store on the main street of my home town and I went in just to see what was available (RBs and Princess cut on display). I know they do custom work so I asked if they had any cushion cut diamonds in the back.

The lady (mid-sixties proprietress, had been in the buisness at least 30 years) looked at me like I had asked for a unicorn.

She said "Do you know what cushion cut looks like?" and proceeds to show me some lovely amethysts that were covered in little diamond-shaped facets (almost like a rose cut diamond, but diamonds instead of triangles)

(I guess that''s what cushion cut means in gemstone terms, but there should be a better term for it).

She obviously had never heard of cushion cut - and thought I wanted a plain faceted stone without a table. (Maybe I should have asked to see an OEC? - that can be cushion shaped right?)

She said "Be very sure that''s what you want because a diamond is a pure and perfect peice of your boyfriend''s heart, it shows his love for you"

*Shudder*- I hate the sappy diamond = love sales technique! I''m a practical woman and I want a shiny peice of hardware, but romantic mumbo jumbo does not make it a value-added product for me.

I have half a mind to go back and educate her via Rhino''s lovely videos of chunky cut cushions, but I woudn''t want her to think I was actually going to buy from them.

The ignorance about basic things like shape is amazing isn''t it ?

I don''t think most BM stores have realized how the internet has changed retail.

As for your benchman with the liquid lunch - Aiya! run! run the other way!
 
4 EMPTY Bud Lights?! While he''s at work?? YIKES!

If I was the boss, I''d be kickin'' him in HIS asscher
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Oy.
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I resisted the urge to educate her as I still have to pick up my necklace and I''m overall a quiet shy type. Add to that there was a lady there who was flipping her lid because they had her arrested for stopping payment on a check and it was an interesting (to say the least) afternoon there.

Oh..and the owner was there! Though he only walked in after she and I had had out asscher conversation.
 
Date: 5/1/2009 5:29:38 PM
Author: HopeDream
~Sigh~ *shakes head in comisserating disbelief*


Stepcutgirl I don''t mean to thread jack, but I thought you might enjoy my sad story too.


That reminds me of when I went to what I thought would be a knowledgeable store:


There''s a nice little mom and pop type jewellery store on the main street of my home town and I went in just to see what was available (RBs and Princess cut on display). I know they do custom work so I asked if they had any cushion cut diamonds in the back.


The lady (mid-sixties proprietress, had been in the buisness at least 30 years) looked at me like I had asked for a unicorn.


She said ''Do you know what cushion cut looks like?'' and proceeds to show me some lovely amethysts that were covered in little diamond-shaped facets (almost like a rose cut diamond, but diamonds instead of triangles)


(I guess that''s what cushion cut means in gemstone terms, but there should be a better term for it).


She obviously had never heard of cushion cut - and thought I wanted a plain faceted stone without a table. (Maybe I should have asked to see an OEC? - that can be cushion shaped right?)



She said ''Be very sure that''s what you want because a diamond is a pure and perfect peice of your boyfriend''s heart, it shows his love for you''


*Shudder*- I hate the sappy diamond = love sales technique! I''m a practical woman and I want a shiny peice of hardware, but romantic mumbo jumbo does not make it a value-added product for me.


I have half a mind to go back and educate her via Rhino''s lovely videos of chunky cut cushions, but I woudn''t want her to think I was actually going to buy from them.



The ignorance about basic things like shape is amazing isn''t it ?


I don''t think most BM stores have realized how the internet has changed retail.


As for your benchman with the liquid lunch - Aiya! run! run the other way!

Sounds like she confused a cushion with a checkerboard cut ... maybe on the principle that they''re both named for objects found in the best of homes?
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Date: 5/1/2009 6:49:31 PM
Author: stepcutgirl
I resisted the urge to educate her as I still have to pick up my necklace and I'm overall a quiet shy type. Add to that there was a lady there who was flipping her lid because they had her arrested for stopping payment on a check and it was an interesting (to say the least) afternoon there.

Oh..and the owner was there! Though he only walked in after she and I had had out asscher conversation.
I would seriously print out an Asscher from here with a history on the cut to go with. After you have received the chain and it's fine, hand that to her. And maybe sorta steal that Pretty Woman scene, by flouncing out saying, "I have to go now, there are Asschers to buy".
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Come on, don't be shy! (it would be fun)


btw, did you know "they" put fluorescence in diamonds to help the clarity? Neither did I, til that gal at the mall told me so. Yup.
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Hahahahahhahahahha!!!!! That is hilarious!!!!
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All I can say is ....
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....
 
Ellen you may have just given me a great idea! And yes Hope it is a sad state of affairs when sales people don''t even know the SHAPES of stones available! Makes me so freaking happy I found PS BEFORE I bought!
 
Date: 5/1/2009 8:16:03 PM
Author: stepcutgirl
Ellen you may have just given me a great idea! And yes Hope it is a sad state of affairs when sales people don''t even know the SHAPES of stones available! Makes me so freaking happy I found PS BEFORE I bought!
Oh goody!
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Be sure to report back.
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Date: 5/1/2009 4:47:53 PM
Author:stepcutgirl
I hope this is the right place to post this. I went to my local jeweler today to purchase a chain to replace my old one that broke when my puppy got his nail stuck in it and what happened forever changed my feelings twords them. Let me preface this by saying I have been using them for years and have seen some great quality work come from them.
Anyhoo...so I walk in and tell the girl I''m there to order a necklace. While she is digging out the book for me to look through I ask her if they have any asscher diamonds in, I tell her I have never seen one in person and was interested in seeing one. She tells me very excitedly that yes, they just got one in. Yay! I''m so excited. What she brings out is...a marquise cut diamond. Huh? I must have looked a bit like a dog with it''s head tilted to the side because she looks at me and tells me to look through the loop so I can see the ''asscher cutting''. I then explain to her that I''m looking for a diamond that looks like an emerald...but is square. she looks at me like I am the dumbest thing she has ever seen and tells me I am looking for a princess. I sigh and try to explain one more time that it''s an emerald cut, steps, windmills, etc but it''s square. She then whips out a diamond shape chart and tells me to pick...do I want an ec or a princess. I at this point am really trying to not get frustrated and I want to drop it. I tell her I''m ready to show her the necklace I want. She then looks me dead in the eye and says ''sweetie...asscher is a cutting technique.'' Ok, I say and let it drop. But resigned then and there I would not be buying any diamonds from there.
Oh...and while sitting there, I could see into the room where they do all the work and my jaw hit the floor. The main bench man there was actively working on something and beside him were 4 empty bud lights! I am not going back there. While I may need a local guy to do small repairs and stuff like today, from here on out ALL my projects will go to reputable companies on here. I am so disappointed.
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I''m confused...did you want a princess or emerald cut?
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[hahahahah Great story!]
 
OH MY!!!! And domestic beer? Hmmm....there''s your sign!
 
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