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Jewelry Insurance?

mjea

Shiny_Rock
Joined
May 31, 2010
Messages
223
Hi everyone - I’ve been using JM for jewelry insurance. I had to file a claim recently and didn’t love the process. I’m wondering if everyone uses JM or if others have had better experience with other providers?

thank you!
 

Ceilimom

Shiny_Rock
Joined
Sep 5, 2018
Messages
403
Hi everyone - I’ve been using JM for jewelry insurance. I had to file a claim recently and didn’t love the process. I’m wondering if everyone uses JM or if others have had better experience with other providers?

thank you!

State Farm was awful, so much so I insured any new purchases with Jewelers Mutual.
 

missy

Super_Ideal_Rock
Premium
Joined
Jun 8, 2008
Messages
46,177
Our jewelry insurance is with our home/car/excess liability-umbrella policy company. PURE. They will pay me cash out should the pieces I have insured with them get stolen or lost. But I only have my ER and OEC studs insured with them. It isn't worth it (for me) to insure all my (smaller) pieces. Wouldn't be cost effective.
 

mjea

Shiny_Rock
Joined
May 31, 2010
Messages
223
State Farm was awful, so much so I insured any new purchases with Jewelers Mutual.
Thanks @Ceilimom! I’m with JM too.

Our jewelry insurance is with our home/car/excess liability-umbrella policy company. PURE. They will pay me cash out should the pieces I have insured with them get stolen or lost. But I only have my ER and OEC studs insured with them. It isn't worth it (for me) to insure all my (smaller) pieces. Wouldn't be cost effective.
Thanks @missy! I used to insure more pieces but right now only insure the one item I wear the most.
 

Ceilimom

Shiny_Rock
Joined
Sep 5, 2018
Messages
403
Hi everyone - I’ve been using JM for jewelry insurance. I had to file a claim recently and didn’t love the process. I’m wondering if everyone uses JM or if others have had better experience with other providers?

thank you!

meja what was like? It sounds upsetting. Which is the last thing you need when dealing with a loss.
 

RunningwithScissors

Brilliant_Rock
Joined
Apr 29, 2019
Messages
1,882
@mjea Can you describe your experience? I think many of us have JM (I do!) and would like to know what's involved if we have to make a claim. Sharing would be really helpful. Thanks!
 

Mreader

Brilliant_Rock
Joined
Aug 14, 2018
Messages
1,475

mjea

Shiny_Rock
Joined
May 31, 2010
Messages
223
meja what was like? It sounds upsetting. Which is the last thing you need when dealing with a loss.
It could be the “bedside manner” of my specific claims specialist? All the comms were very curt and toward the end more delayed. Also, for their payment to the jeweler they mail a check and I don’t think they do any priority or rushed mail and can take 14+ business days! That just seems way too long given the many other options.

ETA: The actual claim filing process was very easy though. I spoke with a representative (you can also do it online), filed the documents they requested in addition to my own statement about damages, and which jeweler I'd like to work with. After that they got back to me about what they would cover (and not cover) and worked directly with the jeweler after that.
 
Last edited:

mjea

Shiny_Rock
Joined
May 31, 2010
Messages
223
I would also like to know your experience @mjea I had a terrible experience with SF; there are lots of threads on jewelry insurance. Here is one and I'm number 23 where I describe my experience: https://www.pricescope.com/community/threads/jewelry-insurance-too-expensive.261286/#post-4874452

It's not always as simple as they cut you a check for the full amount if it's lost or stolen.

@Mreader I am SO SO sorry about what you went through. That must have been so scary and traumatic. I hope you were not physically harmed :cry2:

In my case, the ring (platinum diamond eternity) required repair due to (I think) issues from when it was made in 2014. It was my first custom project, and it was a nightmare.
I had the prongs tightened before we went on lockdown in 2020, barely wore it at home and realized some of the stones were loose again. I went to a local well-known jeweler who told me based on what my prongs looked like, my best option was to come in to get the prongs retightened every 6 months, retip all the prongs (very pricey), or have it remade. Since the ring was not insured when it was made in 2014, JM said they would not pay for having it remade, but would pay for it to be repaired. I didn't feel good about retipping all the prongs as the fix, so I opted to have it remade. The ring has been done for weeks, but I'm waiting on JM's payment so that I can pay my portion of the invoice and get my wedding band back.
 
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