GirlyGirl
Shiny_Rock
- Joined
- Jul 12, 2012
- Messages
- 175
I have some questions. First, here is my story.
My fiancé and I chose WhiteFlash's Danielle Jazz Bezel ring to be my wedding band. When we received it in April, it was stunning. The 1 pointers really sparkled. It was put back in the box and kept safe by my fiancé. As our wedding is about 3 weeks away (August 5), I tried it on to see if it still fit. I had lost about 15 pounds and limited my sodium intake since April, and of course, the ring then felt a little big.
I took it to a local jeweler to be sized down by a half size. I had thought about sending it to WhiteFlash and decided that it might not back it back for the wedding. I chose a local jeweler because I've had many rings resized over the past decade -- sometimes at the mall or a Walmart kiosk -- and never had a problem.
The jeweler took out the ring, inspected it, and said how pretty it was. She said she would have it ready by morning.
When I picked up my ring, I noticed a dead diamond. It looked frosted and lifeless. There was no sparkle, no light. Hoping it was just dirt or oil, I wiped the stone with my finger. It still was dead. I looked at it closely. I saw a line. I ran my finger over it and felt a ridge. I looked at it under a 10x loupe and saw the crack. I hope you can see it in the pictures that I attached.
A different jeweler was working that day. I brought it to his attention. He said I brought it in that way and that I should send it back to the manufacturer. He said that there is no way a diamond could be scratched during resizing. He commented that the ring was inferior in design and was "too thin" (2.1 mm) and would break anyway. He said there was no possible way my melee was Hearts and Arrows.
He didn't even ask to look at it.
Tears were starting to form in my eyes and my hands were shaking. My wedding was in 3 weeks. I left the store without my ring.
I called my fiancé, who is an attorney, for advice. He said to pay for the resize, get my ring, and send it to be fixed. We would deal with the jeweler after our wedding and honeymoon. The important thing was to get the ring back and get it fixed. So I went back in, payed $60, and got my ring.
When I finally calmed down from the shock of a scratched diamond, I looked at the workmanship of the resize. My ring is supposed to be a perfect circle. As you can see from the picture, it is not. It is also lumpy and there is a scuff.
My fiancé, who can't tell a diamond from a piece of plastic, noticed the scratch.
I called WhiteFlash and told them the situation. I sent it to them today. They are going to see what they can do. My warranty is void. I knowingly voided it by taking it to another jeweler, ironically to save time. I will have to pay for repairs and shipping. If they can fix and get it to me before August 5, excellent. If not, I will use my engagement ring for the ceremony.
Funny, just as the jeweler suggested, I am sending it back to the manufacturer.
In the end, I am going to be out of a couple hundred dollars from this ordeal. Out of principle, I want that money back. After the honeymoon, I want to take action. This means I will write no reviews on Yelp, speak poorly of their service, or have any contact with them until September. My attorney fiancé advised to keep quiet for now and enjoy this exciting time in our lives.
He said that small claims court is a crap shoot. It comes down to the jeweler's word against my mine. The judge decides who is more believable.
I hope you can answer some of my questions:
1. How is a ring damaged during a resize?
2. How are diamonds not indestructible?
3. What level of skill is required to size a ring down half a size?
4. Is damage by local jewelers a common problem?
5. Would you offer a possible explanation why the resize itself was so poor?
6. How do I find a good local jeweler?
Any other comments and suggestions are welcome. I want to understand what went wrong. Thanks for your help.
My fiancé and I chose WhiteFlash's Danielle Jazz Bezel ring to be my wedding band. When we received it in April, it was stunning. The 1 pointers really sparkled. It was put back in the box and kept safe by my fiancé. As our wedding is about 3 weeks away (August 5), I tried it on to see if it still fit. I had lost about 15 pounds and limited my sodium intake since April, and of course, the ring then felt a little big.
I took it to a local jeweler to be sized down by a half size. I had thought about sending it to WhiteFlash and decided that it might not back it back for the wedding. I chose a local jeweler because I've had many rings resized over the past decade -- sometimes at the mall or a Walmart kiosk -- and never had a problem.
The jeweler took out the ring, inspected it, and said how pretty it was. She said she would have it ready by morning.
When I picked up my ring, I noticed a dead diamond. It looked frosted and lifeless. There was no sparkle, no light. Hoping it was just dirt or oil, I wiped the stone with my finger. It still was dead. I looked at it closely. I saw a line. I ran my finger over it and felt a ridge. I looked at it under a 10x loupe and saw the crack. I hope you can see it in the pictures that I attached.
A different jeweler was working that day. I brought it to his attention. He said I brought it in that way and that I should send it back to the manufacturer. He said that there is no way a diamond could be scratched during resizing. He commented that the ring was inferior in design and was "too thin" (2.1 mm) and would break anyway. He said there was no possible way my melee was Hearts and Arrows.
He didn't even ask to look at it.
Tears were starting to form in my eyes and my hands were shaking. My wedding was in 3 weeks. I left the store without my ring.
I called my fiancé, who is an attorney, for advice. He said to pay for the resize, get my ring, and send it to be fixed. We would deal with the jeweler after our wedding and honeymoon. The important thing was to get the ring back and get it fixed. So I went back in, payed $60, and got my ring.
When I finally calmed down from the shock of a scratched diamond, I looked at the workmanship of the resize. My ring is supposed to be a perfect circle. As you can see from the picture, it is not. It is also lumpy and there is a scuff.
My fiancé, who can't tell a diamond from a piece of plastic, noticed the scratch.
I called WhiteFlash and told them the situation. I sent it to them today. They are going to see what they can do. My warranty is void. I knowingly voided it by taking it to another jeweler, ironically to save time. I will have to pay for repairs and shipping. If they can fix and get it to me before August 5, excellent. If not, I will use my engagement ring for the ceremony.
Funny, just as the jeweler suggested, I am sending it back to the manufacturer.
In the end, I am going to be out of a couple hundred dollars from this ordeal. Out of principle, I want that money back. After the honeymoon, I want to take action. This means I will write no reviews on Yelp, speak poorly of their service, or have any contact with them until September. My attorney fiancé advised to keep quiet for now and enjoy this exciting time in our lives.
He said that small claims court is a crap shoot. It comes down to the jeweler's word against my mine. The judge decides who is more believable.
I hope you can answer some of my questions:
1. How is a ring damaged during a resize?
2. How are diamonds not indestructible?
3. What level of skill is required to size a ring down half a size?
4. Is damage by local jewelers a common problem?
5. Would you offer a possible explanation why the resize itself was so poor?
6. How do I find a good local jeweler?
Any other comments and suggestions are welcome. I want to understand what went wrong. Thanks for your help.
I'm sure that 
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