Linda W
Super_Ideal_Rock
- Joined
- Feb 15, 2006
- Messages
- 10,630
Hello all,
I am fairly new to this board and have read alot of your posts.
2 and 1/2 years ago my husband and I went to Mexico. I bought a beautiful Tanzanite ring and a Tanzanite stone to be set later on.
The stone is beautiful deep navy color with lots of red flashes. Well, I took the stone to a well known jeweler in our town, who has been in business with his sons for 40 years.
I head a ring made for my daughter for her 35 birthday, which is in a few months.
We picked up the ring the other night and we were thrilled. When we came home I looked at it with my loop and almost fainted. My stone was perfect when I bought it, no chips or scratches. When I had brought it in, the lady I delt with commented how perfect it was.
The stone has two scratches on top of the ring and a small chip. We turned right around and went back to the jeweler. She apologized and said the ring will have to be polished and perhaps re-cut for the chip, and I may loose carat weight.
I am not happy at all about that. My question is: Do I have any rights at all: Should they supply me with a new stone, same color and quality being it was their fault IF the ring has to be re-cut because of the chip?
Linda
I am fairly new to this board and have read alot of your posts.
2 and 1/2 years ago my husband and I went to Mexico. I bought a beautiful Tanzanite ring and a Tanzanite stone to be set later on.
The stone is beautiful deep navy color with lots of red flashes. Well, I took the stone to a well known jeweler in our town, who has been in business with his sons for 40 years.
I head a ring made for my daughter for her 35 birthday, which is in a few months.
We picked up the ring the other night and we were thrilled. When we came home I looked at it with my loop and almost fainted. My stone was perfect when I bought it, no chips or scratches. When I had brought it in, the lady I delt with commented how perfect it was.
The stone has two scratches on top of the ring and a small chip. We turned right around and went back to the jeweler. She apologized and said the ring will have to be polished and perhaps re-cut for the chip, and I may loose carat weight.
I am not happy at all about that. My question is: Do I have any rights at all: Should they supply me with a new stone, same color and quality being it was their fault IF the ring has to be re-cut because of the chip?
Linda