Hello
I am quite new to Etsy, having had one successful non-gem purchase three years ago and deciding to use them again for two coloured stone purchases.
I bought a chrysoprase, and a moonstone pair. The chrysoprase that arrived was, simply, not the one in the picture. Apart from the colour being darker and the translucency 'less translucent', the dimensions are wrong (0.5mm smaller - the dimensions were given to one decimal point - and 0.58 carats smaller - weight was given to two decimal points, and was not .00).
It took 7 days for the stones to be shipped (as in, 7 days between my purchase date, and the seller handing them in to their local post office counter). I have no idea whether they were cutting a new chrysoprase in that time, or what.
The moonstones - I bought a pair - one is (sort of) like the picture, one isn't. I'm most cross about the chrysoprase - it's just so blatant.
I emailed them within an hour of the stones arriving, last Friday. Rather worryingly, when I went to write the email, the shop had closed - the link to their shop name was a 'broken' link, there were no other items in the shop, etc. When I went to look in my Convos to see whether they had replied, on Sunday and today (I was just looking in my associated email address on Saturday), the shop at least appeared to be up and running again, so that is something. However this surely means that they will have logged in and seen my messages?
They haven't replied to either of my two emails sent through the Etsy 'Convo' facility four days ago. I sent them photographs of my precision calipers measuring the chrysoprase, and the chrysoprase on my highly accurate digital scale. Not to mention the colour - I took a picture outdoors to try and come as close to their colour as possible, and it was just nowhere near. I also sent them a photo of the 'rainbow' moonstones looking rather bland, and one with pretty odd proportions and less colour. That said, the weight on the digital scales is at least correct, and as advertised for the pair.
I am so frustrated, as it will cost me around £40 to send back the stones insured. Royal Mail won't insure gems (it's in the small print) sent to the USA.
Well I tried to see what I could do about this, and it says somewhere in Etsy Help that you can open a case as it were, and if the item is found to be not as described, Etsy will rule that the seller must pay the buyer's return costs. Is this true? If so, how can they enforce it?
Secondly, there is supposed to be a link next to the item to report it. It isn't there. I think it said it should be there 10 days after international purchases, but it simply isn't there. My purchase was made on 9th January. It says I can 'Leave a review' on 29th January. The plain return policy of the shop is: 'return promptly within five days of receipt for a full refund, less shipping.' Well I mean I have had the gems for four days now.
It is more or less immaterial as the items arrived unscathed, but they were in small clear plastic bags. The moonstone pair were in the same tiny plastic bag. There were no gem boxes as in the pictures of the items on their listings. If the gems were what I ordered I wouldn't even be mentioning this, but it is just another thing that irks.
If this were ebay I would know how things work, but I really don't have a clue as it is Etsy. Can anyone give me a couple of pointers as to what I ought to do next? I feel like I have been treated as a bit of a fool, actually. That they assumed I was dumb enough not to notice they sent a different gemstone
And it will cost me a chunk to safely send it back. £40 postage for a £60 chrysoprase. The moonstones were supposed to be rainbow and don't look all that much different to white, even on a black background under spotlighting. One is, to be fair, not too bad, and I can see that it is the same gem as pictured; as I say though, one performs rather worse than the other - it cannot be prodded into showing anything but white, and a bit of blue, which I did not expect from the picture. Are they the same moonstones as in the picture? I think one of them is, but I am really having my doubts about the other. As I say though, the weight for the pair is precisely on the button.
I paid via Paypal, and do know a bit about their buyer protection, but wondered whether there is a procedure to follow with Etsy. Also I would like to invoke my return postage being covered if this even is at all an option.
Sorry for the negative post. Hopefully someone can just walk me through what to do next.
To add - I have just noticed the chrysoprase I purchased is on sale in their shop at a higher price. The exact same pictures are being used, the exact same code number as was used for my chrysoprase is the code number of this chrysoprase in their shop, the exact same weight and dimensions as originally listed. I see this listing was created two months ago, and the listing with my chrysoprase was created three months ago?? I have no idea what is going on
I am quite new to Etsy, having had one successful non-gem purchase three years ago and deciding to use them again for two coloured stone purchases.
I bought a chrysoprase, and a moonstone pair. The chrysoprase that arrived was, simply, not the one in the picture. Apart from the colour being darker and the translucency 'less translucent', the dimensions are wrong (0.5mm smaller - the dimensions were given to one decimal point - and 0.58 carats smaller - weight was given to two decimal points, and was not .00).
It took 7 days for the stones to be shipped (as in, 7 days between my purchase date, and the seller handing them in to their local post office counter). I have no idea whether they were cutting a new chrysoprase in that time, or what.
The moonstones - I bought a pair - one is (sort of) like the picture, one isn't. I'm most cross about the chrysoprase - it's just so blatant.
I emailed them within an hour of the stones arriving, last Friday. Rather worryingly, when I went to write the email, the shop had closed - the link to their shop name was a 'broken' link, there were no other items in the shop, etc. When I went to look in my Convos to see whether they had replied, on Sunday and today (I was just looking in my associated email address on Saturday), the shop at least appeared to be up and running again, so that is something. However this surely means that they will have logged in and seen my messages?
They haven't replied to either of my two emails sent through the Etsy 'Convo' facility four days ago. I sent them photographs of my precision calipers measuring the chrysoprase, and the chrysoprase on my highly accurate digital scale. Not to mention the colour - I took a picture outdoors to try and come as close to their colour as possible, and it was just nowhere near. I also sent them a photo of the 'rainbow' moonstones looking rather bland, and one with pretty odd proportions and less colour. That said, the weight on the digital scales is at least correct, and as advertised for the pair.
I am so frustrated, as it will cost me around £40 to send back the stones insured. Royal Mail won't insure gems (it's in the small print) sent to the USA.
Well I tried to see what I could do about this, and it says somewhere in Etsy Help that you can open a case as it were, and if the item is found to be not as described, Etsy will rule that the seller must pay the buyer's return costs. Is this true? If so, how can they enforce it?
Secondly, there is supposed to be a link next to the item to report it. It isn't there. I think it said it should be there 10 days after international purchases, but it simply isn't there. My purchase was made on 9th January. It says I can 'Leave a review' on 29th January. The plain return policy of the shop is: 'return promptly within five days of receipt for a full refund, less shipping.' Well I mean I have had the gems for four days now.
It is more or less immaterial as the items arrived unscathed, but they were in small clear plastic bags. The moonstone pair were in the same tiny plastic bag. There were no gem boxes as in the pictures of the items on their listings. If the gems were what I ordered I wouldn't even be mentioning this, but it is just another thing that irks.
If this were ebay I would know how things work, but I really don't have a clue as it is Etsy. Can anyone give me a couple of pointers as to what I ought to do next? I feel like I have been treated as a bit of a fool, actually. That they assumed I was dumb enough not to notice they sent a different gemstone
And it will cost me a chunk to safely send it back. £40 postage for a £60 chrysoprase. The moonstones were supposed to be rainbow and don't look all that much different to white, even on a black background under spotlighting. One is, to be fair, not too bad, and I can see that it is the same gem as pictured; as I say though, one performs rather worse than the other - it cannot be prodded into showing anything but white, and a bit of blue, which I did not expect from the picture. Are they the same moonstones as in the picture? I think one of them is, but I am really having my doubts about the other. As I say though, the weight for the pair is precisely on the button.I paid via Paypal, and do know a bit about their buyer protection, but wondered whether there is a procedure to follow with Etsy. Also I would like to invoke my return postage being covered if this even is at all an option.
Sorry for the negative post. Hopefully someone can just walk me through what to do next.
To add - I have just noticed the chrysoprase I purchased is on sale in their shop at a higher price. The exact same pictures are being used, the exact same code number as was used for my chrysoprase is the code number of this chrysoprase in their shop, the exact same weight and dimensions as originally listed. I see this listing was created two months ago, and the listing with my chrysoprase was created three months ago?? I have no idea what is going on
file a dispute with Paypal asap. State the stones you received are NOT as described and the vendor is ignoring your email attempts to discuss the situation.
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