Has anyone received their referral money from WF (Whiteflash.com)?

[ml262]

I was a customer of and referred a friend to WF about a month ago who just recently bought a ring off that site. I haven''t received any confirmation or email from WF after I submitted my name on their referral page. I tried calling and no one their can confirm if I will be receiving the referral money. Has anyone done this before on WF? Can you tell me how long it took to get it and your experiences with their referral program? Thanks.

 

[Cind11]

I used myself as my own referral when I bought my diamond since I had bought a tennis bracelet previously. I never got any confirmation from them. They told me that it would take "a while" for the check to get to me and it did. Sorry I can''t remember exactly how long it was, but it was at least a couple of weeks. (maybe longer)

 

[FluorIsMore]

Good think you brought it up. I never got mine either, I should check on it.

 

[jcrow]

nope, i haven''t

 

[JohnQuixote]

Happy Friday.

After the client's 10-day inspection period has ended please allow approximately 4 to 6 weeks to receive the referral gift. For all terms & restrictions please see the policy & form you submitted:

From the Whiteflash main page
Click 'Shop With Confidence'
Click '$100 Referral Gift'

If anyone has waited longer than that without hearing from us we apologize. Your sales representative will gladly help you track down the status.

 

[Jelly]

Remember to fill out the online form!

I''ve used the "referral form" on myself and have received a couple of checks due to my purchases. It takes a while for the check to be sent...but it will eventually come.

 

[Regular Guy]

Beware: 16-2

 

[Carlotta]

Date: 10/20/2006 5:46:15 PM
Author: Regular Guy
Beware: 16-2

???????????/

 

[JohnQuixote]

Ira may be referring to Pricescope Policy 16-2 regarding remuneration for testimony, which is forbidden. From Pricescope rules:

16. Referrals and Recommendations:

1. Recommendations given within the Pricescope community should be done in a good faith as genuine opinions based on personal knowledge and experience and not influenced by any commercial interests.
2. Any remuneration in exchange for posted testimony, referred products or services within the Pricescope community are strictly forbidden. Members or vendors engaged in such practices will be banned and their posts or posts referencing said vendor subject to removal.

We respect this policy and developed our terms and restrictions to encompass forums like Pricescope. Customers applying for the referral gift must abide by the terms, below.

From WF Referral Form, Terms and Restrictions:

1. You must be an existing customer who has completed a purchase of over $1000 with Whiteflash, more than 10 days prior, to receive a referral gift.
2. The person who is referred must be a new Whiteflash customer (‘new customer’).
3. The Brilliant-Diamond gift program is not in effect for referrals made on or through Internet consumer discussion forums.
4. You must provide all information on our REFERRAL FORM at time of submission.
5. Only one referral gift per purchase. Transactions may not be split (eg: earrings, diamond/setting, etc).
6. Whiteflash will issue the referral gift to the existing customer after the new customer’s 10-day return period ends and the sale is completed.
7. A referral gift cannot be given retroactively. The referral gift form must be completed at or before the time of purchase.
8. By participating, existing customer and new customer understand and accept all terms and restrictions of this referral program.
9. This program is subject to review & change at any time by Whiteflash.
10. Please allow approximately 4 to 6 weeks to receive your referral check.
11. Whiteflash reserves the right to reject any application, at our sole discretion.

I understand and accept responsibility for all terms and restrictions.

 

[Carlotta]

So when you refer "yourself" are you considered a new customer???
Do you get $100. back on your second purchase???

 

[zhuzhu]

Date: 10/20/2006 6:37:48 PM
Author: Carlotta
So when you refer ''yourself'' are you considered a new customer???

Do you get $100. back on your second purchase???

I hightly doubt it, but some obviously found ways to take advantage of the system.

 

[diamondseeker2006]

Date: 10/20/2006 6:37:48 PM
Author: Carlotta
So when you refer ''yourself'' are you considered a new customer???
Do you get $100. back on your second purchase???

This can''t be right. How could someone get $100 for a referral gift if it is a repeat purchase from the same person? That is certainly not a new customer. I thought if one was using a PriceScope discount they couldn''t also do a referral gift because this clearly proves they are internet forum customers??? I was thinking there was a past post from John that said this referral gift was for their customers that were not on internet forums.

 

[Jelly]

If you are a repeat customer spending over $1000, you get a check back for $100 if you submit the referral/repeat customer form. What's so terrible about that? I don't think I took advantage of the system or anything.

"As a repeat-customer you are eligible for the referral gift ~ because you referred yourself."

 

[belle]

Date: 10/21/2006 2:09:43 PM
Author: Jelly


If you are a repeat customer spending over $1000, you get a check back for $100 if you submit the referral/repeat customer form. What's so terrible about that? I don't think I took advantage of the system or anything.

nothing is terrible or wrong about it. if anyone bothered to ever look at the referral page itself they could see the terms. it specifically states: 'As a repeat-customer you are eligible for the referral gift ~ because you referred yourself.' as you mentioned, you have to spend over 1k and it has to be past the 10day inspection period.

the only thing that is not allowed is ps people getting a referral for referring other ps members. THAT would be taking advantage of the system.btw...to the original poster (with only 1 post

) you have to follow the directions carefully on the form. if it is not submitted at the time of purchase it is not valid (also, as stated in the terms).

 

[diamondseeker2006]

Date: 10/21/2006 2:17:30 PM
Author: belle

Date: 10/21/2006 2:09:43 PM
Author: Jelly



If you are a repeat customer spending over $1000, you get a check back for $100 if you submit the referral/repeat customer form. What''s so terrible about that? I don''t think I took advantage of the system or anything.

nothing is terrible or wrong about it. if anyone bothered to ever look at the referral page itself they could see the terms. it specifically states: ''As a repeat-customer you are eligible for the referral gift ~ because you referred yourself.'' as you mentioned, you have to spend over 1k and it has to be past the 10day inspection period.

the only thing that is not allowed is ps people getting a referral for referring other ps members. THAT would be taking advantage of the system.btw...to the original poster (with only 1 post

) you have to follow the directions carefully on the form. if it is not submitted at the time of purchase it is not valid (also, as stated in the terms).

I certainly wasn''t implying that anyone was taking advantage at all. I was reading the post that John made above which says:

"2. The person who is referred must be a new Whiteflash customer (‘new customer’)."

In my opinion, saying that directly conflicts with the statement that you can refer yourself. A second purchase is not a new customer. Fine if that''s what they want to do, but the policies need to be adjusted to be consistent.

 

[diamondseeker2006]

Okay, I actually found the post that I was thinking about:

https://www.pricescope.com/community/threads/repeat-customer-wf.39897/=


Jelly is talking about our referral gift program. As a repeat-customer you may be eligible for a referral gift because you referred yourself (details, terms & restrictions are on the website).

The referral program is not ''referred'' to on PS because it is not in effect for referrals made on or through Internet consumer discussion forums: It was established for friends and family of our clients away from the internet.

John

__________________________

John Pollard
Director of Consumer Education

I have no problem if anyone wants to send out $100 checks! But this is really confusing to me.

 

[JohnQuixote]

We are delighted to honor Jelly’s self-referral.

Any client may use the referral program, but there are restrictions regarding internet forums and referrals. Here’s why:

Our referral program existed before Pricescope did. We feel there is no greater compliment than a customer who sends family & friends to us for their special needs. The referral gift has long-been our way of saying thank you.

When Pricescope evolved we amended the policy. This forum relies on genuine consumer opinions, uninfluenced by commercial interests. In support of that we developed restrictions, which can be found in our referral agreement (3 and and in the Pricescope Terms of Service (16-1 and 16-2).

We have thousands of past customers who don’t participate on forums. Those who do must agree to these terms & restrictions.

So, if PS member ‘DiamondDiva’ is a past client we appreciate her kind testimonials here, but she may not receive any remuneration as a result. However, when Sally Smith (screen name ‘DiamondDiva’) refers her friends and family to us away from the internet she is eligible. She is welcome to refer herself too, as stated in the policy. It is our way of saying thank you to repeat customers.

I have an engagement this evening and will not be available here (real life calls) but hope the policy page on our website will be helpful in answering questions: Link.

 

[Mara]

thanks for explaining it in depth John...

though i thought it was pretty clear where it basically says ''feel free to refer YOURSELF as a repeat customer''...lol.

 

[diamondseeker2006]

Date: 10/21/2006 9:12:21 PM
Author: Mara
thanks for explaining it in depth John...

though i thought it was pretty clear where it basically says ''feel free to refer YOURSELF as a repeat customer''...lol.

Yes, that is pretty clear Mara. And then in the policies right below it says:

"2. The person who is referred must be a new Whiteflash customer (‘new customer’)."

Do you not find that #2 policy conflicts just a little with repeat customers referring themselves for future purchases? It would seem like this would be separate from the referral gift and be called a "repeat customer gift" considering that a repeat customer cannot be a "new WF customer". I would think most companies would want their policies to be very clear so that there is no misunderstanding. And I would think smart ones will be open to constructive criticism as well.

 

[Mara]

DS, i guess i was distracted by the 'refer yourself and get $100 back' thought... i never even gave that other line you bolded any thought. hahaha.

i guess if it doesn't bother WF, does it really matter?

 

[diamondseeker2006]

Date: 10/21/2006 9:46:10 PM
Author: Mara
DS, i guess i was distracted by the ''refer yourself and get $100 back'' thought... i never even gave that other line you bolded any thought. hahaha.

i guess if it doesn''t bother WF, does it really matter?

Mara, it seriously doesn''t matter to me at all.

They are welcome to give away money in as many circumstances as they want! I was just reading this thread and read a few posts above where there was clearly a question from someone (maybe Carlotta?) who was confused about how a referral gift could be for a repeat customer. I was just thinking they might like to clear up that inconsistency with the policy. I am just trying to be helpful, really.

 

[belle]

Date: 10/21/2006 5:04:39 PM
Author: diamondseeker2006

Date: 10/21/2006 2:17:30 PM
Author: belle

Date: 10/21/2006 2:09:43 PM
Author: Jelly




If you are a repeat customer spending over $1000, you get a check back for $100 if you submit the referral/repeat customer form. What''s so terrible about that? I don''t think I took advantage of the system or anything.

nothing is terrible or wrong about it. if anyone bothered to ever look at the referral page itself they could see the terms. it specifically states: ''As a repeat-customer you are eligible for the referral gift ~ because you referred yourself.'' as you mentioned, you have to spend over 1k and it has to be past the 10day inspection period.

the only thing that is not allowed is ps people getting a referral for referring other ps members. THAT would be taking advantage of the system.btw...to the original poster (with only 1 post

) you have to follow the directions carefully on the form. if it is not submitted at the time of purchase it is not valid (also, as stated in the terms).

I certainly wasn''t implying that anyone was taking advantage at all. I was reading the post that John made above which says:

''2. The person who is referred must be a new Whiteflash customer (‘new customer’).''

In my opinion, saying that directly conflicts with the statement that you can refer yourself. A second purchase is not a new customer. Fine if that''s what they want to do, but the policies need to be adjusted to be consistent.

i wasn''t implying that you were implying that anyone was taking advantage

there was no implying whatsoever! i was just echoing jelly''s comment that no one getting the referral gift on a repeat purchase is taking advantage because the policy specifically states that you CAN do this. it''s not contradictory at all. for example, i can refer my sister and get the referral gift because she is a ''new customer''. if she decides she wants to purchase from them again (over 1k) i can''t get a referral gift because she has already been referred and is no longer a ''new customer''. she can however, refer herself. as sir john mentioned above, it is their way of saying ''thank you'' to repeat customers. it is a nice little incentive for customers to refer their friends, family or whomever else, as well as to become repeat customers themselves.
of course, most of us don''t even need that little incentive, we just need a cure for the addiction!!

 

[diamondseeker2006]

Date: 10/22/2006 10:59:00 AM
Author: belle
i wasn''t implying that you were implying that anyone was taking advantage

there was no implying whatsoever! i was just echoing jelly''s comment that no one getting the referral gift on a repeat purchase is taking advantage because the policy specifically states that you CAN do this. it''s not contradictory at all. for example, i can refer my sister and get the referral gift because she is a ''new customer''. if she decides she wants to purchase from them again (over 1k) i can''t get a referral gift because she has already been referred and is no longer a ''new customer''. she can however, refer herself. as sir john mentioned above, it is their way of saying ''thank you'' to repeat customers. it is a nice little incentive for customers to refer their friends, family or whomever else, as well as to become repeat customers themselves.
of course, most of us don''t even need that little incentive, we just need a cure for the addiction!!

Hey, Belle! I wasn''t referring to you when I said that...I think Jelly had said something to that effect and I was replying to her that I certainly did not think she was taking advantage at all! And you are precisely right about not needing any incentive to buy more diamonds! The diamonds sell themselves!

What''s funny is I am looking for earring stones right now, and my husband says, do you really want to do that this soon after your rings since then you won''t have anything to look forward to? And I am thinking, oh, that''s what you think!!! My list is longer than that! Haha!

 

[JohnQuixote]

Date: 10/20/2006 4:03:35 PM
Author:ml262
I was a customer of and referred a friend to WF about a month ago who just recently bought a ring off that site. I haven't received any confirmation or email from WF after I submitted my name on their referral page. I tried calling and no one their can confirm if I will be receiving the referral money. Has anyone done this before on WF? Can you tell me how long it took to get it and your experiences with their referral program? Thanks.

Hi ML262. Your post concerned me so I sent inquiries about your call to sales staff yesterday, but some are away for the weekend. Can you tell me who you spoke to here?

Thank you.

 

[ml262]

Belle,

Even though I have one post does not mean that I haven''t been using this site for a long time, nor did I forget to read Whiteflash''s Referral Policy. I just bought my own "A Cut Above" for my wife and I have many friends who are of "age" to get married and have ask me where I got my ring. Thus I was curious on how WF referral progam worked and this post definitely helped me find the answer.

 

[ml262]

Hi John,

I can''t remember who I spoke to a few days ago, but they said I would receive a reply by email on Monday on the status of my referral. My friend sent his ring back just to resize the ring (it was a tad big...but my friend messed up on the measurement). His fiance loves the ring and so does my wife. I just want to make sure the referral program works as my brother is getting engaged too and he might get his diamond from WF. So yes, I have a number of friends getting married as I think i''ve started a domino effect.

 

[JohnQuixote]

ML, Thanks for the reply. I forwarded this information to our processing department and believe we''ve found the inquiry. The person who oversees our referral program was out on Friday. You should be contacted today. If not please touch base with us again. We appreciate your business - and your dominos.

 

[Rhino]

While I have my own feelings about paying cash for referrals, I have a question John.

Say a new client is referred by someone on this forum and it is another person from this forum.

How, in fact, do you know that the referred person isn't from the forums and that the person who referred them isn't from the forums?

 

[JohnQuixote]

Rhino,

Actual names, email addresses, and street address for existing customer are required. This info is not available through PS, so applicants must know each other in “real life.” They must also accept responsibility for all terms & restrictions. Even so, we canvass and cross-check all applications. We are a rather big and growing company and certainly would not jeopardize our reputation by allowing chicanery. We take internal security measures and client confidentiality seriously. If you have a specific question or concern, please contact me directly.